Le client n'a pas laissé de commentaire.
Paul M.
Customer Reviews for Hands On Car Wash & Detailing Centre
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nobody there, a friday!!!! no assistance, no free wifi for 24/7 app procedure ANY DROP OFF LOCATION SHOULD HAVE FREE WIFI IN CASE OF EMERGENCY!!! AND ALSO THE UHAUL CUSTOMER SERVICE NUMBER POSTED IN A WALL
Sebastian V.Everything was perfect
MICHELLE S.All good
craig D.The problem is that the reservation I made 4 weeks in advance was not honoured. The phone system to speak to a customer service rep is appalling. I never did get through nor did I get a call back attempting to use the online chat. My entire move was delayed for days because my reservation wasn't honoured nor was there another truck available. Plus the day before I was to pick up the truck at my desired location I was told to pick it up at a location 2,5 hours away. The amount of money I spent on fuel because of this was more than I paid for the truck rental! I want a refund and I will never use uhual again and I will warn others to avoid the headache and added hardship and expense uhual puts on its customers. Zero starts do NOT recommend.
toni B.The guy was great very helpful and kind
clyde W.The after-hours mobile pick-up did not work for us. It kept telling us that we needed to pick it up when the office was open. When I tried to call the help line it said that the wait time to talk to an agent was one hour. Luckily we had some flexibility in our schedule and we're able to pick up the truck the next morning but if we had been relying on being able to get the truck Friday night we would have been in trouble.
Dan B.I needed a truck to haul my things after ditching a toxic girlfriend. U-Haul helped me get it out with minimal fuss, without breaking the bank. I would definitely recommend this service, and would use it again.
Dillon R.need to have the appropriate vehicle requested available instead of giving me a much bigger van than needed or should have communicated with me that it wasn't available
Louise W.Gross looking
Jayda D.Got on site 20 min before close and got turned around when I needed to drop off the transporter. The guy sent me to an other location saying he had no room (but there was). The other location mentioned he had to accept it and sent me back. Arrived back at original location 2 minutes after close, no one to be found. Would have taken some help to park the trailer. The whole situation made it a very long and frustrating return. Easy return with the app tho.
Carolane D.Simple return, parked, gave the keys and out. Short and sweet. No extra charge on the bill when they closed the reservation. I got an easy spot to park, but could see other trucks having to do a bit of a sharp turn in narrow space.
Carolane D.Nice people every helpful
Cheryl L.Great service always, thank you
Scott H.Trailer rented was not swept or washed
Kevin C.The employee who served me seemed to be in a hurry to hang up the phone, was impatient, didn't handle my questions well, didn't properly orientate me with the truck or trailer, and didn't seem to like people. Not good for a customer service representative!!
Tammie W.He was very rude at drop off location trying tell me I had to go some where else. Made my gf cry from how rude he was. Wanted to punch him in the face
Brody E.The trailer we picked up was not the trailer we had reserved. We originally reserved a 6x12 cargo trailer to be picked up at the 5th ave Shell location and was told we would have to go another city to pick up the trailer. Not sure what the point of a reservation is if it is not guaranteed.
Juanita P.Very easy and smooth transaction at this location.
Sierra H.Very friendly and helpful.
Shawna L.Signage stating where the office is would be nice but besides that all was good
ken T.we were charged a cleaning fee but the unit was not cleaned when we received it in Terrace.
Douglas B.Very good service
Monte S.I received the vehicle with an empty tank of fuel, which was a sleight inconvenience
Carston S.Your first truck had a leak in gas. We paid 225 for gas and did not get the money refunded ebven though we had to bring the truck back because it was an unsafe vehicle. The next truck we got we dropped off then input into the app. Then we got an email from you asking where the truck was. Piss poor communication between uhaul and car wash. Also uhaul ripped us off for 225 for the gas fillup of the truck we didnt get to use because it was unsafe. We want our money back, rip offs.
Donald P.As a business owner myself I feel the the Rental process went really well but I can't help but feel I was charged way to much for the one way rental of a 4' x8' trailer. U haul charged me a total of $1200 to rent this trailer. In my opinion this is way to much. I should have only been charged half this much and I would have been happy to pay that. I payed the bill as I had no other option at the time but I will never us this company's services again !!!
Alan Z.Pickup was a car wash yet unit was covered in dirt on outside.
Eric L.Check engine light was on. Back door sticks when opening.
Lloyd L.I reserved the uhaul 7 days in advance for my Mom for 7am today then was told the night before that it would not be ready until 830 when I brought up the reservation guarantee which says it covers failure to meet time, equipment size and place the man got very defensive and said you have to take that up with head office we only honor that when we fail to meet the the rental at all. My husband is a small business owner and had to open late because of uhaul being incapable of honoring our reservation. I have taken screenshots of the reservation guarantee and emails about the reservation and revised reservation and will be contacting the better business bureau.
Catherine P.Everything great
Carol R.I like being able to drop off the vehicle or rental equipment whenever. The only issue was, I had left a interior light in, after I put my key in the lock box and locked up the truck. Now I had no way of reaching out to anyone to get ahold of someone to get a key to get into the truck. So that was my only downside to the experience. Also, I was in aware I needed my phone to do a “pre trip†of the rental truck before hand, and when I had got my phone (because I left it else where) my session was expired and I was unable to complete the process
Chad S.Charged two extra days for the truck 'because they were not open'
Bryan C.Refund customer if there's excess gas left unused in tank
Raymond L.Being shown how to use everything.
Kassondra S.I was surprised an advertised rate of $19,95 ended up costing closer to $100 when all is said and done, but service was excellent vehicle was clean and in good repair and worth the cost in the end with one trip and done!! Thank you!
Suset R.No issues, was a quick and easy process
Barry P.Helpful staff, nice location. Quick pickup with reservation. I was in and out in 5 minutes
Stephen K.Return was helped and thanked, very nice!
Jenni M.The website was difficult to use, and it took a few phone calls to get it worked out. Otherwise, it was a great experience.
Chad T.The location for pick up is disgusting. Will not return
Brooklyn S.The guy originally tells us he does not have the trailer he booked before even looking up the reservation. Give us a good scare as we were on a 3-hour detour to pick up the equipment. He in fact did have it. He then tosses me the keys and tells me to back the truck out from behind the building and go hook up the trailer myself and he'll take a picture once it's done. Very poor customer service I must say.
Daniel M.The man we dealt with was extremely rude and nasty. Horrible customer service for myself and another 2 women there asking questions as well. He was mean disrespectful and rude. We would never recommend this location to anyone. Uhaul should be ashamed to have them as representative of the company.
Shaylene W.I would not recommend U-Haul to anyone. Rather I will discourage all my contacts from doing any business with such an unprofessional and money centric company. Very poor customer sevice... actually your agents don't know what customer service means.
murtaza T.No communication. Mobile pickup was changed to hand on delivery without my knowledge. No proper response. Worst service ever received
venkata P.Easy to deal with, quick drop off.
Joshua H.Idk
ken B.Awesome Customer Service! Thank you very much!! :-)
Mary M.The system was down when I first tried to pick trailer up, there should be a manual process for an occasion where the computer system isn't working. I wasted 2 hours of time because of this.
shaun M.Excellent service
PHILLIP L.I reserved this u-haul online when I got a call from u-haul shortly after I was told that they could not guarantee they would have one even though sight said they would.They told me I would have to change dates or wait till 06/28/2021.I asked about getting one in Vancouver but was told there would be a 600 drop fee which I feel is far to high.This made itthat I had to scramble to make other arrangements in case I couldn't get one.I thought booking online ahead of time would make it less stressful but this made it the opposite . This ended up being the only trailer available and it just came in. If they are so high demand why such high drop charges to me that is a rip off and price gauging .
Alin A.Great prices on really great trailers
MAURICE O.Staff was rude during pick up. Pick-up time scheduled for 8:30, but was told to come back 4 hours later, delayed my day packing and driving. Definitely would not recommend.
Harper P.Did not review that contract with me so it was not as I filled it in on line. Then I had incremental charges when I turned the vehicle in.
Mark B.The man who "helped" us uninstalling the uhaul was very rude.
joan G.Moving can be stressful but the process of renting the UHaul was easy. There were no issues we received excellent customer service.
Evan M.The storefront had a strong smell of cigarette smoke.
Pamela S.