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Robert V.
Customer Reviews for Hanover Street Carroll Motor Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location did not feel safe and the person assisting you is also running an entire gas station. Our check in and check out process was interrupted server times by people just wanting to pay for gas. There are no spots to park your car if you are picking up solo and not someplace to leave your vehicle for very long. The storage area where they park the uhuals is very cramped and navigating around the location is pretty difficult with people coming and going from gas pumps. I will certainly not be picking up or dropping off uhauls to this location again.
Shawn A.What is the $49 charge? The $29 is for the truck rental. Merci
Daniel Z.Guy was rude and not very helpful. In addition, I was charged 8 additional miles but I have no idea why. I paid for a one way trip from Bethesda to Baltimore which is what I did. Naturally I had to drive from the rental location to where I had to load up my items and then to my new house to unload those items before returning. Did uhaul think I was driving directly from one location to another? That would be pretty silly.
MATTHEW B.Unorganized and unprofessional. I had to wait for someone to let me in for 45 minutes. And I needed to return the truck back by 6 pm...but unfortunately I couldn't return it on time due to this situation. I was charged a second day. Then, I was suppose to receive a free month, but to my knowledge now. I wasn't given that. And they charged me for January. And my account was charged today for a $160. I weren't supposed to pay until March 3rd. I will never use uhaul again once I finish my use of tge locker at the end of April. I will not ever recommend anyone to this location or uhaul PERIOD!!
Ericka H.Very helpful.
Phine U.Workers were unfriendly and charged me an extra day even if I just used the van for 3 hours
Uziel J.Tried to give me 3 different dollies when I stated I only wanted one. Gave me way more blankets than I wanted so I paid for items I didn't need. Also charged me for 2 Dollie's when I only received one. Had to rectify this with customer services after returning truck because drop off location stated I would be charged to replace the missing Dolly I never rented.
Stewart H.Gave Me A Truck On E Said I Had To Put My Own Gas In It Put a 100 hold on my debit card refused to use my credit card instead
Cacharel M.The communication was not good at all also the gas indicator was higher than the actual gas upon pulling out . When I enter the location I ask for assistance and had to wait 20 minutes before being helped . I was told to call a number after I made a reservation. When I return the vehicle the attendant instructed me to fill out return information on line but was mot able to answer any other question. The customer service was very much offf
Melanie M.Attendant was rude and did not know what he was doing
Ebonique N.Easy and convenient to grab and go if you use the online check in. Vehicle was clean and ready to go.
EMMANUEL S.Everything was beautiful.
Aleksander-Arcad S.The attendant didn't check the vehicle and on returning i put more gas in truck than i received it on and they still charged me for gas. That is bad business and just plan greedy.
Eric D.The dolly was not as advertised I got hand trucks and the service was not quick
Gary D.This was one of the worst experiences of my life. I'm never renting with uhual again.
Christina D.Have a friendlier and more helpful employee.
Stewart W.I was over charged by the person who inputed my mileage. Didn't realize it until I went to pay my credit card bill. I called U-Haul for them to correct to charge and refund it…but I can imagine how many times this location pulled this scam off.
Carmen M.The location didn't return my equipment and I ended up being charged for 2 extra days that I didn't use
Telly C.Honestly the pick up was easy, but the truck was damaged. The back still had couch cushions from the previous shipment. In addition I had to add gas prior to using it. I just expected more.
Bryce D.I was charged for service that wasn't provided. The guy asked if I wanted insurance and I declined. When I came back to return the vehicle he says he can not check me out. He then gave me a number to call and I called while there and was informed he can check me out. I asked for a receipt or what was my charge and he says he can not provide that. To call. I call only to find out get charged me for a service I did not ask for. I am on hold while typing to remedy this. He says he can not give his name. The time of service was 9:02 am til 12:27 again I am still on hold waiting for a resolution
Youreous S.I was charged for 4 gallons of gas when I only drove 3 miles. The sexist gas station rental attendant wouldn't allow me (a 31 yr old woman) to rent a Uhaul alone even with a major credit card and an existing reservation. The level of disrespect and dishonesty were frankly wild. I did not get the van I reserved, it wasn't available even though I had reserved and already checked in for it, so I had to take a more expensive truck and spend more money which was not in line with the Uhaul reservation guarantee. Horrible.
ABBEY B.Awesome experience
Shadrack O.not an issue with the drop off location but that UHaul changed our truck size 3 days before our move - to a smaller truck. Things did not fit. We were not happy!
Steven K.Difficult to communicate with staff. Out-of-the-way and outdoors location. No contract was sent to my e-mail.
LisaSusan W.Provide me with a truck that isn't damaged
Vac H.N.D.
Troy H.Great and friendly service. Easy to pick up and deliver.
gretchen V.Giving the right Information to customers on prices and days .
Keyla L.1. Dirty where pictures were taken - lightbulbs were in passenger door and straw wrappers 2. I ordered a dolly and there was not one in the truck or one available to use to I paid for it for no reason 3. There is construction and almost impossible to pull into the gas station
Dess Z.Confusing dropping it off at this gas station, it is very small and does not have designated space for uhauls. Worker was not overly friendly and could not find my name. Not the best location.
SYLVIA S.Not accurate with neighboring dealers
Jonathan B.The rep who checked me in was courteous. However, upon returning the truck, another rep could barely speak English. He was rude, refused to check me in because I warned him the parking break did not function properly. The rep started blaming me for damaging this malfunction, refused to check the fuel, mileage, and the break. The truck was dirty, the air did not work properly, there was no ramp, fuel was near empty, and the seats were torn.
Rhonda A.Maintenance on the vehicles and don't send your customers running around town to pick up the vehicle!
Donald L.I arrived at 130pm, an hour early from my reservation and was turned away because the cargo van I rented was not there. I waited until 235pm, the van was still not there. The attendant told me I could take the other 10' truck which was bigger. I didn't realize I would be charged $0,99 per mile instead of the $0,89 for the van. Since it's U-hauls fault for not having the van available when it was supposed to be available. Please contact me to resolve. Thanks
Andre P.More informed attendants on U-Haul procedures at the gas station where I picked up my truck from.
Lauren G.You need someone there that is knowledgeable about the business.
Aliza C.Allow most of the checkin to happen prior to the pickup time. We wasted almost thirty minutes of our rental time just trying to be authenticated.
Nicholas W.There was Mcdonalds trash in the truck , customer service was poor !
Alexus P.There was a man hole uncovered with no cones that I drove my personal car over and potentially hurt the suspension. Charged me an extra 2 gallons of gas even though I filled it up to the requested line. Customer service was poor.
ANDREW C.The app was difficult to use - we had issues logging in to start and finish the rental. The van itself was great and the attendant at the pickup location was helpful.
Catherine K.I was charged $700 for damage that was not done to the van
THEODORE G.It was seamless and quick.
Jewel W.Got erroneously charged for an additional reservation of 2 days. Awful customer service and communication
Jay A.Mobile app took about 29 minutes to register the van number. Kept saying “No connection†yet I had 4 bars and had no issue at all with connection outside the app. Finally it just connected randomly, otherwise very convenient!
Joseph B.No one instructed me I would get a text message with a link to do a physical survey of my truck before leaving the site. I got the text message on my way to my next destination and by the time I got there the link had expired and I was never given the opportunity to complete the vehicle inspection.
Mark S.The equipment smelled of fecal matter. The gas gage displayed 3/4 full. After driving less than a mile the gage changed to a little over 1/3 full. All fees should be spoken and at the time for pickup for clarity and above board buisness practice.
DAVID C.It was easy to locate and drop off and near I 95 also within 2 miles of the marinas. The man working there was courteous and pleasant.
RANDALL H.I was told I was going to pickup from a location less than a mile from my house. I then had to pickup from 10 miles away. My location was changed without my knowledge. I was expecting a call the night before as your website states but I never got a call from the new location OR the old location. I found out the pickup location on my own by calling uhaul customer service the night before my pickup.
VINCENT B.You can get the truck after hours
Delphia M.check out proceedure was fine.
Dean G.The online checkin process was not quick. After checkin I was informed the equipment (furniture dolly) couldn't be provided. That was a critical need to make my move a success so I had to go to Home Depot to buy them. It was very frustrating and forced me to rush my move as I only had the loading dock booked for a 3 hour window.
Wayne F.They were disorganized and also taking other customers. I was on a timeline and they had no regard for that.
Taina R.Worst experience ever. Would recommend not allowing this neighborhood dealer to rent out trucks ever again.
JASON L.There was almost no gas in the tank when we left. We had to put gas in just to begin our move. And then we were charged for gas AGAIN after returning the vehicle. Why wouldn't you just have your trucks full at all times? So customers can return them full and not feel ripped off?
JEREMY P.Get the accurate information to the people who pay you. You guys were the worst service I've ever used.
Patrick P.