Le client n'a pas laissé de commentaire.Sharita A.
Customer Reviews for Hanover Street Carroll Motor Fuels
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baltimore, MD 21230
(No Customer Parking)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I arrived at 130pm, an hour early from my reservation and was turned away because the cargo van I rented was not there. I waited until 235pm, the van was still not there. The attendant told me I could take the other 10' truck which was bigger. I didn't realize I would be charged $0,99 per mile instead of the $0,89 for the van. Since it's U-hauls fault for not having the van available when it was supposed to be available. Please contact me to resolve. ThanksAndre P.
Le client n'a pas laissé de commentaire.Justin L.
More informed attendants on U-Haul procedures at the gas station where I picked up my truck from.Lauren G.
Le client n'a pas laissé de commentaire.Dana G.
You need someone there that is knowledgeable about the business.Aliza C.
Allow most of the checkin to happen prior to the pickup time. We wasted almost thirty minutes of our rental time just trying to be authenticated.Nicholas W.
Le client n'a pas laissé de commentaire.Brendan M.
There was Mcdonalds trash in the truck , customer service was poor !Alexus P.
There was a man hole uncovered with no cones that I drove my personal car over and potentially hurt the suspension. Charged me an extra 2 gallons of gas even though I filled it up to the requested line. Customer service was poor.ANDREW C.
The app was difficult to use - we had issues logging in to start and finish the rental. The van itself was great and the attendant at the pickup location was helpful.Catherine K.
Le client n'a pas laissé de commentaire.Roxanne H.
Le client n'a pas laissé de commentaire.Danaija K.
I was charged $700 for damage that was not done to the vanTHEODORE G.
It was seamless and quick.Jewel W.
Got erroneously charged for an additional reservation of 2 days. Awful customer service and communicationJay A.
Mobile app took about 29 minutes to register the van number. Kept saying â€œNo connectionâ€ yet I had 4 bars and had no issue at all with connection outside the app. Finally it just connected randomly, otherwise very convenient!Joseph B.
Le client n'a pas laissé de commentaire.denise G.
Le client n'a pas laissé de commentaire.JESSICA V.
No one instructed me I would get a text message with a link to do a physical survey of my truck before leaving the site. I got the text message on my way to my next destination and by the time I got there the link had expired and I was never given the opportunity to complete the vehicle inspection.Mark S.
The equipment smelled of fecal matter. The gas gage displayed 3/4 full. After driving less than a mile the gage changed to a little over 1/3 full. All fees should be spoken and at the time for pickup for clarity and above board buisness practice.DAVID C.
It was easy to locate and drop off and near I 95 also within 2 miles of the marinas. The man working there was courteous and pleasant.RANDALL H.
Le client n'a pas laissé de commentaire.Zorry M.
I was told I was going to pickup from a location less than a mile from my house. I then had to pickup from 10 miles away. My location was changed without my knowledge. I was expecting a call the night before as your website states but I never got a call from the new location OR the old location. I found out the pickup location on my own by calling uhaul customer service the night before my pickup.VINCENT B.
You can get the truck after hoursDelphia M.
Le client n'a pas laissé de commentaire.Erwin P.
Le client n'a pas laissé de commentaire.MELVIN H.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.JESSICA L.
check out proceedure was fine.Dean G.
The online checkin process was not quick. After checkin I was informed the equipment (furniture dolly) couldn't be provided. That was a critical need to make my move a success so I had to go to Home Depot to buy them. It was very frustrating and forced me to rush my move as I only had the loading dock booked for a 3 hour window.Wayne F.
They were disorganized and also taking other customers. I was on a timeline and they had no regard for that.Taina R.
Le client n'a pas laissé de commentaire.Marc D.
Le client n'a pas laissé de commentaire.DEANLEWIS G.
Worst experience ever. Would recommend not allowing this neighborhood dealer to rent out trucks ever again.JASON L.
Le client n'a pas laissé de commentaire.Meng Q.
Le client n'a pas laissé de commentaire.Benjamin K.
There was almost no gas in the tank when we left. We had to put gas in just to begin our move. And then we were charged for gas AGAIN after returning the vehicle. Why wouldn't you just have your trucks full at all times? So customers can return them full and not feel ripped off?JEREMY P.
Get the accurate information to the people who pay you. You guys were the worst service I've ever used.Patrick P.
Equipment was not available, worker said that Uhaul was supposed to call me but they never did. They then assigned me a 10ft truck but no change in price. Additionally, the worker stopped me mid transaction to take care of another customer. The costumer asked for â€œflowersâ€, of which there were none, and the worker handed the man a CRACK PIPE. ITS A DRUG FRONT.CHRISTOPHER H.
Was not easy to find the place as the gas station had some other name.JOHNSON M.
The guy in the booth was helpful and I got the help I needed right away.BRANDON B.
Le client n'a pas laissé de commentaire.JOSHUA P.
It was extremely easy to pick up and return the van.LOIS K.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Mohamed K.
Le client n'a pas laissé de commentaire.FAITH M.
Busy location. Understandable as they have a gas station and store to run. Check in was fast and easyBARBARALYNN B.
Le client n'a pas laissé de commentaire.PAUL P.
The clerk behind the counter when i returned the truck was extremely unhelpful. I asked about the gas it took, return procedure, and if there was anything i needed to do other than hand him the keys and he said no. I drove all the way home, to then check my email telling me i need to do a return truck procedure (photos, mileage, proof of gas, etc.) so i had to drive all the way back to the pickup location and complete the return.ELISA M.
Le client n'a pas laissé de commentaire.EVAN G.
Car was hard to start. No directions. No straps in back.ROBERT D.
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.SOPHIA F.
Excellent service à la clientèle. Very helpful staff. Easy and fast transaction.REZWANA Z.
I did not receive a dolly and still was charged. Called the location no answer. Called uhaul and I was on wait for a long time.SHAMON M.
When I dropped off the truck the guy in the cashier's booth asked for the keys and said â€œthat's itâ€. Didn't check the vehicle for damage (there wasn't any), didn't check for the dolly or pads (they were all there), never checked the mileage (2210) - nothing. Handed him the key and left. This is a service station and he was the only guy working in the little cashier booth so maybe he couldn't do any more than what he did, but it's not the kind of drop off experience I expected, and left me wondering if I was going to get charged for things later. The truck was returned exactly as required, but I got nothing saying U-Haul agreed.Geoffrey M.
Le client n'a pas laissé de commentaire.FRANCES O.
Truck was not available when I got there at my assigned time, attendant was unable to fix glitch for quite a while, wasted an hour of money toward movers with no truck.rebecca D.
Le client n'a pas laissé de commentaire.Joshua F.
Le client n'a pas laissé de commentaire.William H.
I ordered a furniture dolly and I didn't receive one so I paid for no reasonDon L.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.William H.
I find the services and the staff at Hanover St BP to be Absolutely Superb. With their new lines of trucks their vehicles are clean and well maintained. Whether registering On-line or in person the BP staff is very accommodating. I am a loyal customer and would strongly suggest that friends utilize this UHAUL location at 2401 S Hanover Street for all future moving needs.William H.
Le client n'a pas laissé de commentaire.Breanna J.
I was charged for a dolly but never received it.TAYLOR S.
Dolly was wet from being left in the rain so I didn't use it (waste of money). Truck wasn't ready on time so I missed my appointments. Tried to extend rental so I could pick up the following morning and was told it wasn't available. Was told someone would reach out to me in 48 hours. That hasn't happened yet.Beyhan I.
Le client n'a pas laissé de commentaire.Victoria L.
Gas tank was on empty, had to pay for gas up front. Didn't use all - now a donation. But, reserved it on really short notice, just a few miles from my location. Central U-Haul operator hooked me up.MICHAEL D.
Prepaid, was told we had not paid. Was charged additional rental over and above the prepaid fees which we were told was all we would have to pay. Price was over the advertised price. Fuel was delivered significantly below amount indicated in contract. Contract indicated 5/8 full, when in fact fuel was 1/4 full (took picture). Truck smelled and had trash in it.ANDREW L.
Le client n'a pas laissé de commentaire.CURTISS R.
They stole $75 and cant give expansion, refused to help to explain where a whole $75 went that is not shown on receipt but I was charged. Horrible customer service and horrible way to steal moneyJamie B.
More than a few trucks at a small gas station. Should've been more designated parking spaces for a truck return.Gerard P.
Le client n'a pas laissé de commentaire.Kathryn P.
Make sure there aren't any vehicles parked tightly around the TruckDouglas C.
Le client n'a pas laissé de commentaire.BRUCE F.
Needs to be an special place inside ! It was a gas station pick up & outside ! It was very inconvenient because it was cold & windy outside doing the transaction.MICHELLE L.
Very fast with processing of rental. No long line waiting when returning. The whole process was excellent .TRACEY R.
It's ghetto as fuckStephen B.
Le client n'a pas laissé de commentaire.Bac N.
None of the items ordered and paid for were included. There was no staff who could help. I had to call for support, and I was sent to a remote location that didn't have all the equipment needed. I had to pu again for what I already paid for. I was delayed and I got charged for the delay in returning the van. I had to drive extra miles, and I had to pay extra for the miles I had to drive I am not planning on using UHaul again at this time.Balazs N.
The Hanover St BP, located at 2401 S Hanover Street in Baltimore, rented me a truck that was literally falling apart. The trailer connection socket in the rear of the vehicle was hanging off. The door for the storage compartment located below the cup holder was completely missing. The driver's door was difficult to lock, and on occasions, DIDNOT LOCK. In fact, when I first located TM 2966S, a 10 feet box truck bearing AZ plate AG64674 the door was not fully closed and was unlocked. I informed the UHAUL rep about my concerns and, as he was busy gazing into his telephone, he indicated that he was aware of the problems with the truck and that it would be okay. As a result of me being extremely pressed for time I kept the vehicle but 3 miles later, after the vehicle had problems going into gears, I decided that it was not in my best interest to use the truck for my moving purposes. It should be noted that this facility has changed (for the worse) in the past months. My account was charged $33 for a bogus gas charge. The UHAUL rep indicated that it took that amount to restore it to the original gas amount when I checked it out. After taking into consideration that the facility had committed the same act on a previous occasion, I am committed to using my camera to verify all purchases involving gas usage. Upon submitting my proof that the facility was mistaken or outright misrepresenting the truth, my $33 was reversed back into my account. UHAUL should take steps to assure that it's representatives adhere to a higher standard of responsibility, As so far as the rep's attitude, I would suggest that he take vehicle # 2966S and use it as a "Gas Propelled Suppository".William H.
Le client n'a pas laissé de commentaire.Alfonso S.
Le client n'a pas laissé de commentaire.SCOTT D.
Le client n'a pas laissé de commentaire.Giovanna F.
Le client n'a pas laissé de commentaire.GREGORY G.
Le client n'a pas laissé de commentaire.Sarah T.
Le client n'a pas laissé de commentaire.sharese T.
Great customer service!Ashley U.
Went well, ordered online and pick up was easyJohn L.
They said my reservation was canceled. Had to argue to get the correct vehicle.SARAH C.
The app did not work as it should so I had to have the gas station attendant help me with picking up and returning the car. Not a big deal but I was disappointed that I could not complete the rental from my iPhone as planned.Chris G.
Le client n'a pas laissé de commentaire.ANGELA G.
Once again I'd like back the money I paid for a dolly I never received.Jacqueline S.
Le client n'a pas laissé de commentaire.Stephen K.
I was over charged for gas. I refilled the gas over the line where I received it and have the picture to prove it and was still charged for gas. They will rip you off don't go to this locationNoel B.
This entire transaction was remarkably efficient and easy!Helen H.