Truck was not available when I got there at my assigned time, attendant was unable to fix glitch for quite a while, wasted an hour of money toward movers with no truck.
rebecca D.
Moving Truck Rental in Baltimore, MD at Hanover St BP
(Concessionnaire U-Haul dans le voisinage)
2401 S Hanover St
Baltimore,
MD
21230
Services dans cet établissement :
Pour nous contacter
2401 S Hanover StBaltimore, MD 21230
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 7h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Baltimore, MD 21230
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
I ordered a furniture dolly and I didn't receive one so I paid for no reason
Don L.- Rating:
- 5.0
I find the services and the staff at Hanover St BP to be Absolutely Superb. With their new lines of trucks their vehicles are clean and well maintained. Whether registering On-line or in person the BP staff is very accommodating. I am a loyal customer and would strongly suggest that friends utilize this UHAUL location at 2401 S Hanover Street for all future moving needs.
William H.- Rating:
- 3.0
I was charged for a dolly but never received it.
TAYLOR S.- Rating:
- 1.0
Dolly was wet from being left in the rain so I didn't use it (waste of money). Truck wasn't ready on time so I missed my appointments. Tried to extend rental so I could pick up the following morning and was told it wasn't available. Was told someone would reach out to me in 48 hours. That hasn't happened yet.
Beyhan I.- Rating:
- 5.0
Gas tank was on empty, had to pay for gas up front. Didn't use all - now a donation. But, reserved it on really short notice, just a few miles from my location. Central U-Haul operator hooked me up.
MICHAEL D.- Rating:
- 1.0
Prepaid, was told we had not paid. Was charged additional rental over and above the prepaid fees which we were told was all we would have to pay. Price was over the advertised price. Fuel was delivered significantly below amount indicated in contract. Contract indicated 5/8 full, when in fact fuel was 1/4 full (took picture). Truck smelled and had trash in it.
ANDREW L.- Rating:
- 1.0
They stole $75 and cant give expansion, refused to help to explain where a whole $75 went that is not shown on receipt but I was charged. Horrible customer service and horrible way to steal money
Jamie B.- Rating:
- 4.0
More than a few trucks at a small gas station. Should've been more designated parking spaces for a truck return.
Gerard P.- Rating:
- 2.0
Make sure there aren't any vehicles parked tightly around the Truck
Douglas C.- Rating:
- 3.0
Needs to be an special place inside ! It was a gas station pick up & outside ! It was very inconvenient because it was cold & windy outside doing the transaction.
MICHELLE L.- Rating:
- 5.0
Very fast with processing of rental. No long line waiting when returning. The whole process was excellent .
TRACEY R.- Rating:
- 5.0
It's ghetto as fuck
Stephen B.- Rating:
- 1.0
None of the items ordered and paid for were included. There was no staff who could help. I had to call for support, and I was sent to a remote location that didn't have all the equipment needed. I had to pu again for what I already paid for. I was delayed and I got charged for the delay in returning the van. I had to drive extra miles, and I had to pay extra for the miles I had to drive I am not planning on using UHaul again at this time.
Balazs N.- Rating:
- 3.0
The Hanover St BP, located at 2401 S Hanover Street in Baltimore, rented me a truck that was literally falling apart. The trailer connection socket in the rear of the vehicle was hanging off. The door for the storage compartment located below the cup holder was completely missing. The driver's door was difficult to lock, and on occasions, DIDNOT LOCK. In fact, when I first located TM 2966S, a 10 feet box truck bearing AZ plate AG64674 the door was not fully closed and was unlocked. I informed the UHAUL rep about my concerns and, as he was busy gazing into his telephone, he indicated that he was aware of the problems with the truck and that it would be okay. As a result of me being extremely pressed for time I kept the vehicle but 3 miles later, after the vehicle had problems going into gears, I decided that it was not in my best interest to use the truck for my moving purposes. It should be noted that this facility has changed (for the worse) in the past months. My account was charged $33.00 for a bogus gas charge. The UHAUL rep indicated that it took that amount to restore it to the original gas amount when I checked it out. After taking into consideration that the facility had committed the same act on a previous occasion, I am committed to using my camera to verify all purchases involving gas usage. Upon submitting my proof that the facility was mistaken or outright misrepresenting the truth, my $33 was reversed back into my account. UHAUL should take steps to assure that it's representatives adhere to a higher standard of responsibility, As so far as the rep's attitude, I would suggest that he take vehicle # 2966S and use it as a "Gas Propelled Suppository".
William H.- Rating:
- 5.0
Great customer service!
Ashley U.- Rating:
- 4.0
Went well, ordered online and pick up was easy
John L.- Rating:
- 2.0
They said my reservation was canceled. Had to argue to get the correct vehicle.
SARAH C.- Rating:
- 3.0
The app did not work as it should so I had to have the gas station attendant help me with picking up and returning the car. Not a big deal but I was disappointed that I could not complete the rental from my iPhone as planned.
Chris G.- Rating:
- 5.0
Once again I'd like back the money I paid for a dolly I never received.
Jacqueline S.- Rating:
- 1.0
I was over charged for gas. I refilled the gas over the line where I received it and have the picture to prove it and was still charged for gas. They will rip you off don't go to this location
Noel B.- Rating:
- 5.0
This entire transaction was remarkably efficient and easy!
Helen H.- Rating:
- 5.0
Excellent and smooth experience.
Georgios V.- Rating:
- 1.0
the owner was rude.He said that Uhaul was not his first priority.
Lloyd W.- Rating:
- 5.0
Very knowledgeable
James M.