Customer Reviews for Happy Hills Feed
(U-Haul Neighborhood Dealer)

Évaluation :

1

It was a mess to get it picked up because the truck was not at the site you have to use your location on your phone to pick up. By the time we got home, we found that the cable to the back door of the truck was broken and we could not get it fixed in the time frame we needed to leave. We had to fight with that. Then we had extra charges at the end because the mileage wasn't figured correctly. We have 2 loads in May and will not be using U-haul for those.

Évaluation :

5

Need to check lights/wiring prior to renting. One brake/turn signal not working (right side ).

Évaluation :

5

Doin a good job and with my experience there I wouldn’t change anything knowledgeable friendly staff

Évaluation :

3

Reserved dolly & blankets, not available on day of rental. Rude customer service, told where trailer was, asked if we knew how to hook up. No one went to the lot with us to ensure it was connected properly.

Évaluation :

5

Excellent customer service!

Évaluation :

1

The location was not the problem. The entire U-Haul pickup experience was far beyond poor. I booked my pickup location just around the corner from my house, instead they switched me to a location that was a 30 minute drive away. The App pick up function failed. I had to check in at the Happy Hills Feed store. I had to wait 15 minutes for their computer to pull up U-Haul's terrible system. After that, I was given the code to the truck's roll up door where the key was. The lock was old, rusty, and took over 10 minutes to figure out and open. Terrible management, and service failure by U-Haul. Not the store's fault. This all put me behind an hour and a half. Would not recommend U-Haul's automated pick up service ever again.

Évaluation :

4

The location did fine, my issue is with u-haul itself. I was told I would be contacted for a partial refund and its been two weeks with nothing.

Évaluation :

5

These people are my neighbors and any business dealing with them is always enjoyable

Évaluation :

5

The only thing I had a problem with is when doing the mobile check in the website freezes you can refresh but when trying to put your stuff in it just stop working.

Évaluation :

4

I was thankful to find an affordable truck at the end of the month.

Évaluation :

5

nothing

Évaluation :

4

I picked the truck in the late evening. The next morning, I had to sweep the cargo area, I found a printer in the cab, and loose candy on the floor.

Évaluation :

1

The U-Haul was clean but it had transmission issues and got a mile down the road and had to call roadside assistance. It took almost 6 hours to get someone to verify and then get new equipment. Thank goodness I didn't load anything before issue happened. With second truck I fully loaded and drove for almost 2 hours then it broke down on the side of I30. Engine was good but would not move. Repair guy was great but couldn't fix. Took hours from breakdown to tow truck. I was pulling my vehicle so drove to new truck. When tow truck came and moving guys were waiting. Why do they try to talk you into unloading and loading your own truck. Really I was one person. Anyway it was smoking from back right tire because tow truck driver was told transmission not axle so tired popped which sounded like bomb. Caught on fire they tired to put out. Granted all in front of U-Haul store, mover's, and tow truck driver. These roadside assistance asked me to take pictures and upload. Are you kidding me I was like ask the people that work for you. I shouldn't have to risk getting burnt or the other tire exploding on me. Now still waiting for U-Haul to contact me to make it right. 11 to 12 hours nightmare that I will not get back. Fyi I had just filled that truck up.

Évaluation :

5

Very friendly and professional staff

Évaluation :

5

More workers we were there 25 minutes getting waited on

Évaluation :

5

Nice people

Évaluation :

3

It was a feed store with only two people there.

Évaluation :

4

Great place!

Évaluation :

5

Great customer service!! Very nice lady who helped me!! Thank you!!

Évaluation :

3

It wasn't the pick up location but rather with Uhaul. I was sent the information where to pick up and it was changed without my knowing because they sent the info to wrong phone number. After waiting on hold for over 15 minutes before I got a person to talk to and was told my location was changed making me having to travel further away and making me late to meet my movers. Then when I went to drop off location I was being charged an additional $798!!! And was told my drop off location was changed! Someone needs to look into these matters and fix them.

Évaluation :

1

If this wasn't my first time dealing with uhaul I don't think it would have been so bad but this was so confusing and website for self check out glitches so hard. It sucks but im sure the in-person pick ups are easier.

Évaluation :

5

Very friendly people

Évaluation :

1

Again, was forced to use this location by uhaul because they needed me to drop off here. There were a few places much closer. But, I had no choice. We tried to drop off after hours on April 30. The location was closed and there was no place to park the truck and no special instructions on how to leave the truck. We could tell it was a uhaul rental place with the uhaul signs So, we had to go the next morning at 9am like reservation said. The actual location doesn't open till 12. As we were trying to figure out what to do, someone drive up and tells us it can be dropped off down the road. OK, interesting. We get down the road to find an actual uhaul spot to park the truck and a key drop box. This was extra annoying because I broke my foot during our move and driving was unbearable. To go through all this just topped it off. If there was a sign at the real uhaul address telling us what to do or instructions of some sort, it wpuld have changed the whole experience.

Évaluation :

4

Let people know to take exit 30 off of of I 35 west going south or north.

Évaluation :

5

After explaining the situation of why dropping off a larger trailer they were very helpful. Very nice folks. Would definitely go to them in the future.

Évaluation :

3

No one told me ahead of time that after hours drop off would be a different location or that I would need to park my car at a different location. The gates were locked and I could not get my car until the next day.

Évaluation :

2

I returned my rental early, to the store instead of to the late return location. The next day I get a text message saying that I haven't returned the trailer, and I need to make a phone call about it. I call and I'm put on hold for a long wait. It resolved, but with unnecessary hassle. I was not happy

Évaluation :

4

I'm highly disappointed in uhaul not the location as this is not their fault, we reserved a van and shortly after got a call that the van we reserved had been given to another customer, then I asked for a pickup instead then and again none were available, I was then offered a 15ft at "the same price" but it was not the milage was more as was the gas don't honestly see myself using uhaul again severly disappointed please don't list something as available when it is not

Évaluation :

3

The truck was not at the location specified (Happy Feed Farms) and was located about 100-200 yards away on a different parking lot. The business is blocked by gates, so there is no access to the lot outside of business hours.

Évaluation :

5

Wonderful rental experience - Thank you!!

Évaluation :

5

Great customer service very fast and well kept equipment

Évaluation :

5

Store was extremely friendly and professional!

Évaluation :

5

Excellent, better than I expected or have experienced in past years. Equipment top notch.

Évaluation :

1

No one was there, the facility didn't open in till 12 noon, they had no signs up stating where to drop the truck off. I had to wait about 45 minutes before I could get through to uhaul customer service and for some one to show up to point us in the right direction. Bad service on uhaul and drop off location.

Évaluation :

5

Everything was great , and affordable, was pleased with everything

Évaluation :

1

Honestly, this has been one of the hardest and worst experiences I've had in some time. Moving across country is already hard, but it seems that choosing uhaul made it worse. I really should have gone with pods. Literally would have been a couple hundreds dollars more, and that's with gas driving there yourself. I made a reservation for this trip 2 weeks in advance, they gave me a location that would have my equipment that I've requested. 2 days before said trip I receive a call from them saying the location moved. I go to the different location only to find that they are closed on sundays. I have to call uhaul and get another place. That poor place. It's literally a feed store bro. It took forever and really messes up their business with their feed store because they have to try to figure out your reservations and stuff THEN it turned out to be more than I was quoted. I was so over it by this point that I just go with it and drive off. I cried I was so frustrated. However, the people that I returned the uhaul to were so friendly and nice. And it was quick to drop it off. I'm not trying to be mean. I'm just being honest. I'll never move like this again.

Évaluation :

1

This was the 2nd time we went to this Hugh hall we did not like it the 1st time we did not like it the 2nd time we just thought oops it was a mistake they didn't have the right truck but for a one hour we got charged a $120 for 30 miles this was outrageous crazy this was outrageous crazy I will never recommend this spot to anyone I feel that u-haul has took advantage of us and the sucks

Évaluation :

3

Customer service was the worst and most stressful experience of my life

Évaluation :

5

Great location! Super friendly folk who make sure you have all you need.

Évaluation :

3

They it was real quick and thorough.

Évaluation :

5

Staff was absolutely amazing very helpful, friendly, and accommodating!

Évaluation :

5

It was all good

Évaluation :

3

Give a return receipt.

Évaluation :

4

We had drove to drop of our rental on Monday but they are not open on Monday's. If there could be after hours drop location that would have been a life saver. We unfortunately had to return the next day to drop off the trailer.

Évaluation :

3

It could have been my fault but I thought drop offs were anytime and I showed up as the guy was opening the gate in the morning. I followed him in since he left the gate unlocked and he was very grumpy that I did so. Told me to keep the U-Haul parked where I stopped to ask him where he would like me to go and walked away. I took extra photos since he was not willing to let me go park the truck elsewhere not blocking the gate but he was really grumpy and uninviting. If you choose this place to drop off its next to a few gas stations which is nice but double check the drop off times because there is a gate to get in. Nice big parking lot though with plenty of space.

Évaluation :

5

Nothing.. great product

Évaluation :

5

Very friendly staff

Évaluation :

4

Excellent service provided

Évaluation :

2

have trained staff that know what they are supposed to do and how to do it. It took over an hour to get a trailer that i had already signed up for.

Évaluation :

4

Truck had drink spilled in the cab and was sticky all in cup holder and down the console and in the passenger floor. Back of truck was full of dirt. Service was good and friendly

Évaluation :

4

Everything worked as advertised, no complaints!

Évaluation :

1

Wear masks and not have smelly trucks

Évaluation :

1

This was not the location I selected when I reserved and payed for the truck online. I selected Techtronix in Alvarado but when we dropped it off it turned out the location was no longer valid. Overall I'm disappointed with U haul. We payed about $980 for this truck to have to have problems picking it up and dropping it off. When I pay that much I expect better service. Not impressed at all.