Le client n'a pas laissé de commentaire.
Brenda M
Customer Reviews for Happy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck I reserved wasn't available. Uhaul reserved a larger truck, when I got to this location they said they didn't even have the keys to that truck. Not only did I need to make multiple trips because of the smaller truck size but I was also charged for the bigger truck.
Ashley PThe truck hadn't been cleaned and was filthy in the back. The key was not in the lock box. The owner was late to opening his store, was very unorganized, and couldn't find the key until he looked at the return box from yesterday. I also did not get my two furniture dolly's that I had reserved. The people I worked with on the phone from U-HAUL were amazing. The location I rented from- will not do business with again.
Aubrey CVery poor customer service picking up truck, the associate wasn't very knowledgeable and took almost am hour to get it.
JOHN WThe lady there was very nice and helpful.
Mark HNothing to improve service I just gave wrong email should have been codyroyal1982@gmail.com
CODY AEverything was self serve
EDDIE RFor some reason the drop off place did not have my information that I was dropping the truck off there. He had to call you all to find out what was going on. Even though it was clearly stated on my paperwork that was where I was to drop it off. It was in a convenience store and he had to wait on other customers in between. Which was understandable. But it did take longer than what I thought it was
Nikki SDenise with U Haul was very helpful. Happy Store, I hope to never go back to. Overall, the moving experience was easy with U Haul. Clean truck and well maintained. Thanks again Denise!!
abbigail sThere was trash and possible narcotic pills inside the truck. Didn't have gas in it when I left but they forced me to put more gas in it by charging my card for $128! Will NOT recommend and will NOT use U-Haul EVER again from a third party source!
Brandon CWasn't aware it was gonna cost me over 500$ to rent it for a couple days. That's insane.
LaTasha LIt just seemed like the person didn't really know what they were doing. I understand that it's a convenience store, so they probably don't do uhaul very often, but it was frustrating.
David VSuper helpful, quick fast friendly service
Travis DWhy would he want to call 2 of my contacts to verify it was me. I have plenty of identification, this seemed so dumb. I've been a U haul customer for years. I I am giving home phone numbers of course they know me. Made me feel uncomfortable. I'm not happy
John Mfriendly staff and explained all my questions. awesome job thanks doug
Douglas CTook a long time to check out due 1 clerk working the convenience store and trying to check me out. Only had 6 of the reserved 12 blankets. Windshield was heavily bug splattered. Truck was otherwise fine. Clerk was polite and apologized for the delay and blankets.
Lowell FThe gentleman who was working was FAR more focused on running his store instead of trying to rent UHAULS. He also had no idea how to use the system for rentals. The process was far to complicated and extremely time consuming. Would not recommend this location to a friend or rent from here again. UHAUL you can do better.
Den OAuto check-in was not easy this time. Apparently the C-store doesn't have great wifi and the lag time was way more than it should have been. Also, billed for 6 gallons of gas when the unit was filled back to where it was when taken. We only used 12 miles and were charged for 6 gallons of gas PLUS what we already filled it back with.
Margaret GThe truck was not clean and the gas tank wasn’t full.
CHARLES VWebsite took mover 30 minutes for return. Not pleased
Jennifer MThe guy who I picked up the uhaul from was absolutely horribly rude to me, he had a thick accent and the uhaul support people couldn't help him over the phone so I had to basically do all of the checking in and contract stuff myself on his cellphone. I was there for almost an hour, he was snappy, rude, loud and I will **never** pick up a uhaul from that location ever again.
Cyris RThe process was slow. We were asked for information that we had already provided. The employee seemed confused and unsure on the process.
Chris CPoor communication, employees not knowledgeable. Tank just about 1/4 of tank. Pick up not at requested city.
Thad PWorker was 20 minutes late opening so my appointment was late. Workers did not know pickup or drop-off can be done all online and we can just get the key.... this location is not at all set up for 24 hour self checkin as the uhaul website suggests. We were told by UHaul customer support to check and see if a location offers it even though the website shows it so I wouldn't count on that feature again at any location. There were no dollies, utility dollies, or moving pads and blankets available at this location so we did not get them even though we reserved them, but the customer service agent who confirmed the truck with us the day before did not mention it either so thats not on the location, just UHaul in general.
Kristeen T