The online check in wouldn't work so that needs to be fixed. It wouldn't recognize me at the right location and yes my location services were on. Store clerk was more than helpful to get us on our way though ðŸ˜ŠALLAND F.
Customer Reviews for Happy Variety Live Bait & Tackle
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3T1L5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 11h pm
- Sam - dim : 8h am à 11h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very bad customer serviceATITASHOKBHAI T.
Man at the desk was rude. Wafted me away when I asked him questions! Won't ever go back to this location.Julie M.
The cab of truck smelt like smoke Mud inside can Broken glass in box and mud and dirt had to spend time cleaning it before we actually moved. Called store to extend rental was told no then called u haul direct and was qwick and easy. Original reservation was for return Sunday morning however when rented only had 10 I was a bit confused by this so it ended costing me both precious time and frustrationANNEF G.
There was an empty pallet left in the back of the truck, garbage was present in the cab and the passenger seat was covered in debris. This location is more focused on getting a quick turnaround then spending time cleaning trucks. The previous user brought the truck back right when I got there and it was not sanitized. They also have limited parking if you plan to leave your car on site. I would not recommend this location.Jatinder G.
Le client n'a pas laissé de commentaire.Michael B.
The Uhaul dealer in Brantford Ontario wasn't friendly at all they can't even speak English well and understand your needs. The truck was very bad and I called for the road service because the truck broke down after 2 hours driving, but no one answered us even though we stayed online and on phone for around 2 hours. And then we start driving anyway meanwhile the truck AC wasn't sure work and the light engine was on but later turned off by it self.hemin S.
Le client n'a pas laissé de commentaire.TERRY L.
Warn people that this location doesn't take debit and they asked for a 100 $deposit that I wasn't told about before. No one here was wearing a mask either.Ariel D.
There was no truck when I arrivedFRANKWESLEY M.
There was a lock on the uhaul that we had to break. The company should have inspected the truck more thoroughly. The uhaul was also extremely filthy. Usually the uhauls I have rented before are immaculate. This one was not. The employees incorrectly answered my questions and concerns which caused a lot of confusion. I asked how much of a deposit I had to give and they answered there was no deposit. I also asked if they needed my credit card and they said no. The day a friend went to pick up the truck, they asked for a credit card and they charged a 400 $deposit.Yolanda C.
More people at peak hours to assist customersCANDACE J.
Le client n'a pas laissé de commentaire.MARGARETG P.
Le client n'a pas laissé de commentaire.Chandrakumar R.
Spoke to 2 separate agents that confirmed my reservation for 48 hrs. You're regional manager tried to cancel my reservation because she didn't understand when I was going to be returning the vehicle. And told me I was being rude because of this. Which was absolutely insane to me. That call should be reviewed. Ordered three dollys. Didn't get a single one. Ordered furniture covers. Didn't get a single one. Worse experience renting a vehicle ever! Wouldn't recommend this location or a uhaul to anyone. Get a pencar or some shit. Worst fucking moving experience of my life.Derek D.
The cost to rent the truck is expensive after adding insurance and mileage.ALPESHKUMARDILIP P.
It was not clean from inside. Dashboard was full of dust. No customer safety in panademic. Even the cabin had bad smell.ajitpal J.
Le client n'a pas laissé de commentaire.GREGORY C.
Excellent &Good (Operator) Servicesyed H.
That the uhaul dealer can communitcate with the customer.HEATHER H.
My experience this time around was very displeasing. Unfortunately the truck that was rented was both quite dirty upon receiving it and as your records should indicate the vehicle broke down and put us out of commission in the blazing heat on an off ramp. Luckily I reacted promptly and was able to turn on the emergency flashers and coast off the highway safely. I've been trying for days since this past Friday to contact uhaul, however each time I've been on hold for a long period of time and was unable to speak with a representative to discuss what took place. I hope somebody will reach out and refund our money as well compensate us for the unsafe predicament we faced.JASON K.
This is a multi use location with very little signage to direct a person where to go to pick up their rental. As well the person who who helped me was very curt and not very pleasant to deal with. I will not be using this location in the fiture if I use U-Haul ever again.DAVIDG G.
My kms were less last trip but you charged me the estimated and not the kms used. However when I'm over you ensure it's charged/ should work both waysDEVIN A.
Le client n'a pas laissé de commentaire.EMILIE W.
Le client n'a pas laissé de commentaire.JEFFREYR H.
The truck was smelly, had animal hair on the seats and chips in the cup holder. Was clearly not cleaned.Bertram B.
The people who run this store are so helpful and kind. No improvement needed.Dawn G.
The company support was garbage i called and the guy on the phone he hung up the phone on me did not help whatever the truck had NO gas , just not the easy experience i was expecting and don't think i would tell anyone to go hereViolet S.
Le client n'a pas laissé de commentaire.RAYMONDG C.
Very efficient and friendly service.ZULFIQAR S.
This is my 3rd service from Happy variety I haul, the vehicles are not well maintained, brakes were poor, making weird noise while driving on highwayHiren P.
Ordered an appliance dolly but they only had the regular one. It would be helpful if there is both in stock.WAYNE A.
Great service, fast and friendlySTEVENWILLIAM D.
Inside truck box was dirty, needed to be swept, a few pieces of garbage in the cab. Most fustrating because the key ignition was sticking, took time everytime to turn key to start, needs to be fixed.Jennifer V.
They charged my credit card more than what was on the receipt.NUHAS A S.
Le client n'a pas laissé de commentaire.adrian C.
Le client n'a pas laissé de commentaire.ANTONIO D.
I had many problems with the truck that was provided. I had to call roadside assistance twice! Not a happy customer whatsoever!!!HOLLY G.
Le client n'a pas laissé de commentaire.ROSEMARY M.
Truck wasn't there when I had guaranteed pick up. When I got the truck it was over an hour late, no gas in it. So much confusion going on, so unorganized that I was given the phone to try and fix an issue with the truck yet I don't work for uhaul. Very unpleasant experience. No compensation or anything for my issues.NICHOLAS S.
The van had frozen snow on the windshield and there was no snow brush in the van nor the store had one available.VLAD S.
After picking up the trucks and driving 2 km to our location and started having mechanical issues it would only go up to 10 km an hour we couldn't continue like this so we returned the truck. I let the people know and they told me they were aware of the problem. WTF? why would they rent out this truck it has mechanical issues? We paid the 50 $and then had to go rent a truck from somewhere else. Very disappointing and I would NOTrecommendSALVATORE C.
There was something up with this truck's transmission; I'm not 100 % sure but between 3 or 4 gear it sometimes wouldn't shift up regardless of if I let up on the accelerator or not, resulting in the occasional top-out of RPMs and burning gas more than any other truck of similar size I've ever driven. This would happen not all the time and not because of hills but about 30 % of the time I came out of a stop light. I did not have a tow/haul (nor was it activated) and it was only loaded ~30 %.Sean B.
U-Haul has degraded to a really low service quality where they don't care about the customers. The system was down when I needed to pick up the truck and it messed up my schedule completely. When the system was back on the next day, the customer service was horrible where they should've been apologizing and refunding me at least.Amin M.
Le client n'a pas laissé de commentaire.Bhavdeep S.
They are very busy, but super friendly. I only had to wait a minute for them to finish processing the return of the truck even though I arrived early. Otherwise, everything was perfect. Keep up the good work!Jesse D.
Rude, focused on store customers and kept walking away while I was picking up. Store employee also not wearing maskMatthew M.
The key was very tricky to turn and the transmission was slipping . When I returned the truck I informed them and they told me I had to let Uhaul know. It want their problem. . I paid 135 to rent and was not happy with their reply about what was wrong . Also there was no fire extinguisher im the truck . So not fully happy with my rental ...SAMANTHAANN M.
Quick and easy process! Excellent customer service!KRISTY H.
Nothing. The service was quick and fast.Natalia C.
very helpful efficient and prompt... excellent experience ... would recommend and use this location again :)JANA M.
Very courteous and helpfulRichard T.
Nothing perfect buddy.PAUL L.
I rented a cube van for 4 hours and I was charge44 $just for the van and them I was charge for mileage I thought the rental was19 $would not rent from this place againCLAUDETT G.
Le client n'a pas laissé de commentaire.Andrew S.
Pick up location was way too busy - having to wait for other customers to be served at the counter after we were already there . Not good . Did not know if they had a dolly for us . Not very organized . Polite though .Cindy S.
When a customer comes in to pick up keys, don't put them to the side and ignore them for 15 minutes so you can ring through an inordinate amount of lottery. I'm on a strict timeline, and all you have to do is hand over the keys, their lottery addiction can wait.Brett H.
all information was not provided and extra fee's were not communicated at all! the safemove additional insurance of 15 $and a 5 $environmental fee is suspicious at best - where does this fee go and we had our own insurance which would have covered us in the event of an accident (much like any rental vehicle). we should have been informed that the charge indicated was not the charge we would see on our VISA. this poor communication looks bad on UHAUL and vendors should be required to go over the rental agreement in advance when picking up a vehicle. Although only an additional 20 $total (which we were taxed on) it was our 20 $and we feel like UHAUL took advantage of us. Not pleased with this scam! Environmental fee's are charged on tires, electronics ... what is this fee for?!!?!! bad UHAUL taking advantage of the general population!Jason R.
Phone check in process was a little annoying. Took me an extra 15 minutes which cut into my moving time. I also left more fuel in vehicle which I should have been compensated for. Uhaul charges me if I leave less.Joseph K.
Le client n'a pas laissé de commentaire.Lucile S.
Le client n'a pas laissé de commentaire.Luke C.
During this Covid crisis, I would have appreciated an attempt to clean the vehicle.Gary T.
Don't over charge people 8 $. Everything was perfect. The truck was clean, the gas was over where we got it & it was parked exactly where they asked it to be parked.ASHLEYBARBARA-JE G.
Le client n'a pas laissé de commentaire.Amy R.
The inside of the cab and the box were dirty and could have been a bit cleaner, but otherwise everything was in working order.Jordan K.
Le client n'a pas laissé de commentaire.Trevor T.
Very happy with this placeTimothy B.
there was a high chair left in the truck i did not check before i took the truck i should haveRobert V.
There was no furniture trolley,even though I booked in advance.I had to get an appliance trolley which was of no use and waste of money.Philip F.
The pick up location was a convenience store. I was unable to get any moving equipment because this is essentially a pick up spot and not an actual UHaul dealer. The van had Arizona plates. The hotbed of COVID it was not sanitized. I had to do that myself. That is not safe. The battery kept running low. The oil was low.There is no ongoing maintenance on vehicles at a convenience store. This is NOT convenient.Christine W.
Apply air freshener after use and vac the rentalsbiju V.
Le client n'a pas laissé de commentaire.Kelly N.
Le client n'a pas laissé de commentaire.Irene K.
dollies and furniture pads were not there when I picked up my truckGert Jan V.
Le client n'a pas laissé de commentaire.ANTONIO M.
Le client n'a pas laissé de commentaire.MOPH M.
Sales agent should pay attention on one person at the time and see that consumer needs are attend one at the time as they come to the store.Petar S.
I think the steering wheel etc. should be sanitized during covid. Otherwise excellent service.Diana M.
I called to ask about being charged 111 km and the so called owner couldn't answer not one of my questions I'm so discussed with the service cost me to go to burlington and brampton and back 223 dollars rediculas pricenancy D.
It would be nice if you included the free KMS with the 10' truck. I paid 146 $(Rented under a friends name) in February for 2 days, with the biggest truck. I used this 10' one for 4,5 hours and paid almost as much.... 119 $. Seems pretty high for such a short rental period. Should always include KMS with the rentals, I think people would be more inclined to rent again if you did. I am not disappointed with the service, the staff were friendly and easy to deal with, I was just very shocked with the price.Melissa C.
There was something on the inside of the windshiel that made it very hard to do see out the windshield.Possibly from cleaning the dash.With covid-19 prevalent I believe the vehicle should be cleaned between each customerGlen C.
Le client n'a pas laissé de commentaire.Chuck C.
Le client n'a pas laissé de commentaire.Harneet J.
Good service, willing to make extra effort to find ways to make things work for the customer.Frank O.
Le client n'a pas laissé de commentaire.brian L.
Worst Experiance Ever Will never use your service againTimothy D.
First if all. You told me, actually completely reassured me numerous times that the charge to my card was only on hold and that at the end when returned, the card was not going to e charged that we could pay everything with cash. And when we got there and had done everything we.were supoosed to do, you laughed and told us to bad, its already charged and you cod not do anything about it. " i I work at this store, not uhaul, take it up with them". Well. You had no problem repeatedly telling me it wouldnt be charged. On top of that. When i called in with my card number.....i asked you not to repeat the numbers out loud since its a credit card, and there were clearly people in your store. But you did it anyway. I had to tell you times to stop saying them out loud in front of people.but you just laughed and said "its ok mame". You know what. Its not ok. Had i not been in a jam i would have gone to another company. I cant go anywhere currently. But somehow i have to get to a bank to put this money on my credit card. I will never use this place for a truck again. Terrible service. Outrageous treatment.Dillion H.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Sukha A.
I had booked a truck at another location.and due to covid-19 outbreak the store closed. They did not call me to inform me of the pending closure. Luckily I was able to find this location open at the last minute. They were excellent and I am fortunate to have been able to move.David L.
Le client n'a pas laissé de commentaire.kyle T.
Le client n'a pas laissé de commentaire.Jan S.
Le client n'a pas laissé de commentaire.DABORAH S.
Le client n'a pas laissé de commentaire.Jon P.
the vans was disgusting, it smelled terrible, it was extremely dirty, I had to buy a tarp to put it on the floor so that my things didn't get dirty, the seats were full of animal hair, I wanted to return the vans but it was already late and I didn't have more time, I complained but nothing happened, I want a refoundCarlos A.
Overall was not a good experience. The guy in charge of the operation was on FaceTime with someone during our whole transaction, and even mouthed my credit card info outloud as he typed it into his computer.... while on FaceTime. I have cancelled said credit card for obvious reasons.Noah G.
The young man was very polite and attentive.Rusty James H.
Would be nice to havea one way service. Had to bring vehicle back to Brantford from another city.marlon H.
Le client n'a pas laissé de commentaire.Muhammad S.
Le client n'a pas laissé de commentaire.Serena D.