Évaluations des clients Harborside Mobil

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Harborside Mobil

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john W.
Évaluation :

I thought you were supposed to receive the truck with a half tank of gas, mine was on E ☹️ Of course I returned it with a half tank of gas, otherwise it was a great experience and I have used them in the past and will continue to use them in the future 😊👍

ANN P.
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Recommend you stop by this location and see if you can't figure it out for yourself... I've rented from UHaul for the first and last time.

Jason W.
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Was charged extra to put gas into truck which I pumped before returning truck.

Jack J.
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My experience with U-Haul is a dramatic improvement from my last rental 4-5 yrs ago. From the truck to the software and customer service - really great job!

Peter C.
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Le client n'a pas laissé de commentaire.

Tim R.
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Le client n'a pas laissé de commentaire.

Davis T.
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Find somewhere else to go

Scott M.
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I would not recommend that any customer come here to go to the bathroom, let alone purchase anything, or drop off a U-Haul truck!! The clerk was blatantly rude, unhelpful, and flat-out told me that he didn't care if I gave a negative review of him/his location and he didn't care if I was upset. He literally said, "Go ahead & give us a bad review to U-Haul, I don't care." he threatened to charge us an extra $25 if we didn't unload everything out of the truck, bring it in, & specifically put the blankets in the bag provided... this after about 10 minutes of deciding what they actually wanted us to do with said blankets. And when I use the word "threaten" I mean that specifically. If this had been my ONLY experience with U-Haul I would NEVER rent a U-Haul truck again. Luckily you had Tom on the other end at Advanced Auto in Lake Villa who was the polar opposite of this person. Also, we would like to know: In all our years of renting U-Haul trucks we have never had to remove all of the dollies we rented and all of the blankets we rented. Is this customary now?? We had to remove the dollies and walk them all the way around the building & into the building, & bring all of the blankets into the building, fold them up as best we could, and cram them into a plastic bag... All being done ourselves with absolutely no assistance whatsoever & being yelled at when we didn't put them where they wanted them, although no instructions were given at the start. POOREST customer service we have ever experienced. You really should consider just eliminating this particular stop from your U-Haul rental locations. You have so many in Kenosha we could have gone to that having this place gone would make no difference whatsoever, other than to keep other customers from having such an unpleasurable experience. In addition to my comments here I plan to write and file a formal complaint to U-haul Corporate against this location and its personnel for their obnoxious, demeaning behavior. We are just appalled that these people are being allowed to represent U-Haul! We are loyal to your company & only rent trucks from you. We are hoping this unfortunate incident is not the direction that U-Haul is going in, but rather an isolated one.

Benita J.
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Le client n'a pas laissé de commentaire.

Holly B.
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The gas was at 1/8 of a tank and lied and said it was more., he was nice but was just rushing me out. Charged me for insurance that I didn't need.

Brad L.
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I originally reserved a truck in Waukesha,WI. I received an alert that i needed to go to Kenosha,WI to pick it up. This was one hour further and ~60 miles extra that I needed to drive the truck and pay for the gas. The location was a gas station that had one attendant that kept getting interrupted..

Kennedy H.
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Le client n'a pas laissé de commentaire.

jamice G.
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Le client n'a pas laissé de commentaire.

Jaymie W.
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Le client n'a pas laissé de commentaire.

Bob H.
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Le client n'a pas laissé de commentaire.

Anthony M.
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1.) Passenger side mirror had no set screw to hold the mirror in place. It just spun around. With no mirror it is difficult to drive three hours away. Had to stop for duct tape, but that did not work out very well either. 2.) The truck had a severe pull to the right. I could not take my hands off the wheel at all. 3.) Pick-up location was a Mobil gas station with one clerk on duty. Not very helpful and very busy with gas customers.

barb C.
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The uhaul sign on the gas station could have been bigger...or have another one near the street

Jesus I.
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Le client n'a pas laissé de commentaire.

Brett W.
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Le client n'a pas laissé de commentaire.

brenda F.
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Le client n'a pas laissé de commentaire.

robert P.
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Thanks everything was great

Stephanie U.
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Again, he did not understand the full situation but he did his job by the book. Honestly just throughly irritated about the entire process.

jackie S.
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Excellent experience

Gregory A.
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passed another U-Haul place on way to pick up truck mine only one there he was only person there plus running the place with other people paying for gas and other things

Joanie M.
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Did not have pads that were ordered and was not informed of this upon arrival so I had to call another location and go there to pick up needed pads

Larry L.
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Le client n'a pas laissé de commentaire.

David N.
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The guy in the gas station did his job, but apparently he is not the person who does the paperwork. He had to call someone on the phone to do the paperwork for pick up and return of the truck. Truck itself was in great condition.

Jessica G.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

amanda L.
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The mirror on the passenger side was not secure so when you drive, the mirror would turn preventing you from using it unless a passenger would hold it place.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Bonita S.
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Worst experience ever. They tried to scam us out of our money. I will never recommend this company and I am going to report them to the BBB.

Ricki D.
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Le client n'a pas laissé de commentaire.

Krystle H.
Évaluation :

They made it more complicated then it needed to be. It is better to just use a uhaul facility instead of a "mobile spot". I did not prefer the location set up. You had to verify someone I knew of which did not answer his phone. I do not understand why that was needed in the first place.

Angel J.
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Le client n'a pas laissé de commentaire.

MATTHEW P.
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Le client n'a pas laissé de commentaire.

william B.
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make sure truck is full when a person picks it up... it was on 3/4 when i picked it up... so i filled it up before i took it back... probally wont see the 25.00 i put into the tank that was extra...

azel L.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Le client n'a pas laissé de commentaire.

Tom S.
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Le client n'a pas laissé de commentaire.

David B.
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Why are you charging me for gas and a fuel fee? I bought $29 worth of gas at your station and the fuel gauge registered slightly more than a quarter tank. Then you also have the gall to charge me a "cleaning" fee? The truck had dirt all over the floor when it was given to me. I swept it all out and delivered the truck clean when I brought it back.

Cat L.
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Le client n'a pas laissé de commentaire.

Mary Jo M.
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Should make it clear that dropoff location is a gas station. Was expecting a storage facility or truck rental location. Was rather odd dropping off a rental at a gas station but worked out fine.

Paul M.
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Le client n'a pas laissé de commentaire.

KURT H.
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Le client n'a pas laissé de commentaire.

Naomi C.
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Picked up truck no assistance on hooking up the tow trailer then I pulled of and noticed the light on the two wasn't working I went back they didn't know how to fix it so he sent me some were else for them to tell me they couldn't fix it I had to call roadside assistance called them and said I had to wait 90 min for them to come out.but after 4 hours later I was able to get to get another

Jason M.
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Le client n'a pas laissé de commentaire.

Shaquese C.
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Le client n'a pas laissé de commentaire.

Justin S.
Évaluation :

The equipment was dirty and not fully fueled, and it is a gas station. They kept the furniture pads in a back room in their store, and just handed them to me and had me carry them all of the way through their store. I had to lift them over all of their displays and got them caught on their displays multiple times. Then they did not have the dolly on my reservation which was fine but then they didn't remove the charges for it, so now I have to sit on hold with Uhaul customer service.

Quishana M.
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Le client n'a pas laissé de commentaire.

Gayle C.
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The man behind the counter was not friendly at all. He was so crabby I asked to pick this up on 39th in stead of on the other side of town. 39th is only 25 blocks from my house.

Rodolfo B.
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Rental location was AWFUL!!!! Had to speak to someonenover the phone because the gas station attendant didnt speak english. Placed the order for my truck inline and did not want the insurance. Guy at the gas station took the money out of my account for insurance out anyways AFTER without telling me. No contract was gone over with us. No one was there to speak and go over the truck with us in person. Now my bank account is negative because he took out more than I had in there. Who is going to pay the charge my bank is giving me?!?!?!

Karen S.
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Le client n'a pas laissé de commentaire.

ben L.
Évaluation :

Gas tank was not full when I received the truck and then the location made me fill up the gas tank all the way when I returned it

Terrel J.
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I called ahead and asked for 2 hour complimentary extension since I was runnning late which was honored on the phone but not at the register.

Natalie R.
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Le client n'a pas laissé de commentaire.

Larry M.
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This was not the original return location I selected. Very disappointed. Not as convenient as originally selected.

Keith K.
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Always a good rental experience from this company and location.

Joel K.
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The manager at this location was rude and not friendly at all. A big soda semi delivering and he yelled at me cause of where I parked. Very unfriendly.

Matthew R.
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The gentleman who checked in truck was really nice and welcoming. He had great customer service.

Isaac D.
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Horrible service. Tried to rip me off. Has no clue what he's doing he's just trying to make an extra buck. Go somewhere else

laura S.
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Le client n'a pas laissé de commentaire.

Aaron T.
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Make it more acceptable to get too.

Erik J.
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There was some confusion at this location as the UHaul online site was down and they could not process us...this made me extremely nervous since we had a very small window to complete our move, and there was someone else in front of us for the same. I have to say that the on-site clerk stepped up! After only a few minutes, he ended up calling the UHaul people and they processed us by phone so we could get on the road. Such relief!

ED L.
Évaluation :

U didn't hold my reservation. had to pick up truck in different location. 1 hr into the move i was called by this location that i had to have the truck back by 12:30 even though i had it until 3 on my reservation.overall a terrible experience.also it took 45 minutes to check truck out .

CHANTELLE S.
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Le client n'a pas laissé de commentaire.

Betty J D.
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Le client n'a pas laissé de commentaire.

Karin R.
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I? wanted to pickup closed to home and had at least 4 closer locations to the designated pick up place.

Maria B.
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Le client n'a pas laissé de commentaire.

michael B.
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Le client n'a pas laissé de commentaire.

BOB S.
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Le client n'a pas laissé de commentaire.

Dale J.
Évaluation :

Making reservations with uhaul sucks!! They do not understand “reservation” , nor do they understand repeat customers and customer service!! I have been getting trucks for about 5 weekends and every time I'm promised a truck size I don't get it. I'm always on the short end and it doesn't matter to them what arrangements or number of trips I gotta deal with because they don't seem to understand my needs and could care less. I had a truck reserved for today a 20 footer but ended up with a ten footer????? Are you kidding me , now triple the trips, triple the gas etc...I asked the lady on the phone to speak to a superior, and she said she was it “BS” ! Then the run around about certain trucks are only one way ?????? Unreal !!! So again a customer renting weekly versus one time a year is more important, whoever set up this biz model has no clue what is going on!!! The folks at the actual dealerships are great, but they are caught in the middle of this ridiculous set up for rentals. !!!! Very disappointed and I'm seeking a better company to handle my needs !!

JaNell C.
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Le client n'a pas laissé de commentaire.

thomas B.
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The pick up attendant had us waiting over 30 minutes while he was tending to other customers then handed us paperwork with no conversation. We were supposed to have a dolly but he didn't have any. After the rental, saw that something called "safe move" was added. Also, our return location was changed by email.

Brandon M.
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Got charged for gas because the owner didn't fill it. Got charged for an extra 12 miles used. Will never use uhaul again in my life

heather B.
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It's not a true U-Haul business- it's a gas station. No one there to help me put the tow dolly on my vehicle. Very questionable area for a woman to pick up and drop off especially with no help and the rain!

Jordan S.
Évaluation :

This location is very poorly managed. I signed up for a 7pm pick up and had to wait for 30 minutes while the manager who went home had to "verify" my order. I was initially told that I couldn't even pick up the vehicle I had rented online. This was a terrible customer experience, and not only will I never go to this location again, I will think twice before using Uhaul.

Eric H.
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Le client n'a pas laissé de commentaire.

SEMIKA/JARRELL C.
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Le client n'a pas laissé de commentaire.

T Scott D.
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Great experience.

Kelsey N.
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Le client n'a pas laissé de commentaire.

Rick D.
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Had truck reserved for 9:00 am time and did pre check-in on Uhaul site. Wasn't until after 9:45 am when we got the truck and was charged for 2 rental periods since we went over the 8 hour mark by 29 minutes.

SAMANTHA S.
Évaluation :

Proprietor was late, causing me to lose a half hour of my movers' time. In addition, no hand truck was provided, despite my requesting one. This meant that I had to make two trips since I only had my mover for three hours, doubling my milage and my gas. When I complained, all I was told was "Nothing I can do. Nothing I can do." The person at the location spoke only minimal English and seemed to be completely uninterested in my problem. Not even sure if he understood it.

Rence E.
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Le client n'a pas laissé de commentaire.

KEVEN B.
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I sat waiting for 2.5 hrs to complete paper work at this location.....Very disappointed!

adrienne B.
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Le client n'a pas laissé de commentaire.

MARY C.
Évaluation :

Have somebody there that doesn't use the f word and knows what they're doing. She told me to go find someplace else...I had a reservation and I checked in the day before. When I came back to drop the keys off, she locked the door. She was horrible and so rude I couldn't believe it!!!!!!

JASMINE D.
Évaluation :

The way i was treated by uhaul staff was so surprising. However Mike S. Was awesome. He saved your reputation.

MARIANNE A.
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Le client n'a pas laissé de commentaire.

KELLY W.
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Very friendly. Great service. More visible signage from on Sheridan Rd would be helpful.

MARIANNE A.
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I was at the wrong pick up location and the attendant went out of his way to help me cancel the other pick up and be able to get the truck at the location I wanted! Very patient and polite!

ELIZABETH T.
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Le client n'a pas laissé de commentaire.

DONNA P.
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Le client n'a pas laissé de commentaire.

DOUGLAS F.
Évaluation :

wasn't a very friendly place but pretty clean overall. The guy who helped me return the truck was very quiet or not good at communicating. i had to ask him my questions about 3 times before he would answer me. then at one point in the middle of the transaction he just walked outside and when i asked him where he was going he didn't respond. then came back in after inspecting the truck for a moment. i said, is everything ok. he didn't answer, so again i said the same thing. then he mumbled to himself before saying, your all good bro, thanks. you can go.

SYLVIA I.
Évaluation :

I made reservations to pick up track at 8am and when I called on the day of pick up I was told to come back at 12pm because the owner of the store was not available. I went back at 12 pm the owner of the store who helped me was so rude and ended up giving me a track with a graffiti painting and when I asked to change to a track that had no graffiti he refused yet they were extra tracks outside his store. He told me if I did not want the track he was ready to cancel my contract. Very poor customer service skills.

Keith K.
Évaluation :

The note to location stated I needed a major credit card to release vehicle. If that is the case then tell me on the phone. Visa card from Navy Federal is a major credit card. Next time I go to uhaul and they say same thing. I'll go elsewhere. Thank you!

Ryan L.
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The system did not register my full , order, it took an hour to return my truck. The attendant was on the phone in Indian the whole time and required I pay in cash.

lisa B.
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Have dollies available, cheaper prices.we had to drive 20 miles out of the way to get a truck and was suppose to be given to us at one price and we were charged 200dollars more and very little gas

STUART O.
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Pickup location kept changing, like 4 times. Online reservation seemed to go smoothly, but next day started getting emails and phone messages galore. Crazy. At pickup loc, it was as if I was a walk- in. Everyone I was in contact with was very friendly, though.

Dustin R.
Évaluation :

This was the absolute WORST experience I have ever had renting from Uhaul. I have rented from Uhaul many times, but now will take my business elsewhere so I never have to encounter an experience like this again. It looks like this location only has 1 truck, and I rented it. No one knew how to do the paperwork, and seemed extremely inconvenienced by me renting the equipment from them. When I came to pick up the truck at my scheduled time, the truck was parked in back covered in snow and ice. In below zero temperatures I started it up and had to spend about 20 minutes de-icing it before I could drive it. Then I had to back it out of the snowbank that it was buried in. When I came to return the truck, the girl behind the register yelled an explicative and complained to her friend that was sitting behind the register with her. As she was trying to get me checked out, there was a problem and the system kept trying to charge me thousands of dollars. She couldn't figure it out, and went about to helping other costumers for about 15-20min. After a while she figured out that she had entered an extra digit in the mileage and I was eventually charged the correct amount in the end. All in all, this experience made an already stressful day of moving even worse. I would most definitely recommend not renting from this location, and also not renting from Uhaul if they allow places like this to carry their name.

Non reviews have been submitted for this location.

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