Le client n'a pas laissé de commentaire.
Angel M.
Customer Reviews for Harrison Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Picking up by the mobile app had some issues. We still needed to call customer service to complete. The rep was able to help, but was a tedious process to complete.
Doreen E.Was charged for 30 additional miles that I did not travel. I should've had him print off the paperwork while I was still there so I could've proved I did not travel those additional miles but owner was busy with his other business & asked if he could sent it to my e-mail later. Very disappointing.
SUSAN S.Fast friendly clean no hassle
Don G.Thanks
MICHAEL E.The back of the cargo van appeared dusty when we pi ked it up. But I guess was just that faded color. Location was friendly and helpful.
stacey O.When picking up vehicle delayed due to establishment couldn't get computer system to work. Was overcharged and also charged for gas when we refilled the gas before returning it. Still have not received our refund after at least 4 phone calls. Our rental date was august 17th for 1 day and we still do not have our refund. If I do not receive it this week, I will be turning them in
ROBIN G.Great friendly service.
TOM B.This is not against the location… this is Uhaul corporate. Uhaul did not inform me that my location was changed from where i selected nor was this communicated when I called in a few days before. When I called in to UHaul, I wanted to change my rental to the bigger one which I was told wouldn't be a problem. When I finally get to the new location it's the original truck size and nobody had a record I called. Also, when the location was switched, they didn't sign my up for 24/7 pick up, nor would it let me through the app website. I had to spend another hour on the phone and talking to 3 different people while sitting in a parking lot before I could get the code to unlock the keys because the business is closed 9on the weekends.
William H.Had to download App once there , the shop owner was not there had to wait 30 minutes, arrived at 7:30 am when he told me to be there. He apologized.
Mary T.24/7 TRUCK RENTAL IS A LITTLE DIFFICULT, NOT AS EASY AS IT IS MADE OUT TO BE, NEEDS IMPROVEMENT.
joel F.Everything was Adove board. Steve addressed any issues concerning my move. He assured me that I could expect them utmost care. I e we oils definitely trust and feel confident about using their services. Made my day go very smoothly!! Len
LEONARD H.Let them know to use the U-Haul App instead of the internet to pick up and return the truck. We tried for 45 minutes to return the truck online and the page would not load. Tried to contact customer service but it said there was a 40 minute wait time. Tried the chat but it said it would be a 12 minute wait. 20 minutes later no reply. We finally realized there was an app. We downloaded it and returned the truck in 5 minutes.
Jeannette B.Everything went well.
TERRY B.Let your Costumers know there's no ramps. It was extremely hard for us to move when there was no dolly or ramp.
Raymond H.I need a call. I put $25 in gas before I dropped it off and the uhaul was at 3/8. I was stuck parking it on a hill which will move the gas needle. I am filling a complaint with the BBB if I am not refunded the $70 in fuel charges. I have the gas receipt to prove the full up.
Andrew H.Well the gas mileage in this V10 wasn't all that great averaged about 7 and 1/2 mi to a gallon, but I guess that's what it is.
Jeffrey C.Excellent service and they made sure everything was secure and safe to drive across country.
RICHARD K.We were not given proper instructions for pick up could not open the lock box for over two hours had to go home and call customer service for instructions.
TRACY S.When using uhaul truck share, the wait time for approval is a little too long. I was there for 20 minutes but still had to have the truck back at the time contracted. That wasn't a problem for me, but it may be for someone else.
SHAWN H.The 10" truck had old paint in the loading area and on the drivers seat. It was old dried paint, but it did get on my furniture and clothing. The guy at Harrison Automotive was nice.
SHENID B.The dolly I ordered was missing from the truck.
Barbra F.The owner was very helpful and accommodating. I would highly recommend this U-Haul location.
BRIAN S.Steve was very polite and helpful. He is a very good representative for U-Haul.
EDWARD B.Harrison Automotive is absolutely the best place in the area for renting UHaul's. They have my business forever!
JAMES G.The only thing negative I can say is the tires didn't have good traction, they would spin in the snow. But it really wasn't a big deal. All the main roads were clear, it was just when I was backing into a driveway that the wheels spun. But the U-Haul ran very good and was very clean and maintained. I would definitely do business there again
David N.I did not receive the dollies I preordered and due to that I twisted my knee and my fiance pulled his back
Elizabeth O.My experience went very well. Very pleased.
Daniel W.Have someone available on a Saturday
Marjorie T.Only problem I had was with the uhaul app being slow and continuously losing connection.
Pamela G.Improve web site,could only get so far then it was freeze up,it sent me to 2 different locations,A1rental and they had no record on their computer of my rental! Tryed multipal x to complete. Rental app.as I was standing in Harisson automotive parking lot it sa I'd I wasn't there once again I had to try to finish app3x before it wd let me in.1 wrong click n I had to start all over and put all my info in again at least 4x biggest pain in the ass I ever dealt with! I was to pick truck up at 8:00 did not leave lot until11:00!
TOM C.Took almost two hours. u haul site would not work. Had to do over a phone with rep. when dropping off trailer was not in computer under name or phone . took 45 minutes to find trailer. not goof
Dave M.service was very good
KEITH U.