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Richard M
Customer Reviews for Harrison Rentals St Roberts Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Thank you, merry Christmas and God Bless you All. This location is the nicest place I’ve seen yet.
ANGEL RMaybe stay open just a little later on the weekends. I would think a lot of people are trying to move when they dont work, so later office hours on weekend is all i could think to change.
JOHN MI don’t agree with being charged for an additional day for being 10 minutes late and having trouble with the website
FELIPE DItems that were reserved were not available. Not sure if there is anything that can be done about that, but it's frustrating to reserve things and then not have them at pick up.
HENRY DThe only thing I would add for improvement is the employee checking you in and the employee out in the lot need to be on the same page. If one says one thing then you park the trailer and the one in the lot wants you to move it after you just drove 16 hours, it might not be a pleasant conversation. Luckily, I just looked at him with veins bulging and he realized right there was fine.
LEE LThey are great people but really need to fix their parking lot. Although that is typical for this area.
Nicolas ZMove the drop box for the keys to a location that can actually be seen. It is on the back of a pole next to a trailer with no light around. Took us 15 mins of walking around to find
MASHALLA JVery easy drop off. In and out in 5 minutes.
MARK FThe staff were accommodating and helped me to upgrade my rental at the time of checkout. The woman who checked me in was so nice and professional, she deserves a raise for sure.
Jamie DThis was an easy experience. Harrison Rentals had professional and helpful staff.
NATHAN OThe trailer brakes did not work, I found out halfway through my trip when I needed to slow down to avoid a car and the trailer almost jack-knifed and began pushing my truck off of the road. The trailer master cylinder was completely empty, I filled it and braking was marginal at best. Lesson learned, verify brake fluid level my self because U-Haul will not.
Joshua BGreat customer service.friendly people .great place to do business..
Mark LI've done business with this location several times always a good experience
Glenn STrailer was clean and everything was in good order.
Elaine HMake check in, check out a little easier with the app.
Joyce aIt was very unprofessional. The guy in the parking lot flagging you down and stuff was confusing and distracting. The check engine light was on for the truck. The inspection that it asks you to do doesn't have a spot to mark this. The inspection touched on other areas but not this area. Other than that, everything seemed great. Lady at the desk was nice and courteous. The gentleman in the lot was also but the being stopped in the parking lot by the guy was confusing and uncomfortable. I've never had that done at a Uhaul location and I've used Uhaul many times. I just used a location in Jefferson City last week. The truck ran fine despite the light that was on and we got the job done.
Sonya CVery accommodating and helpful even when dropping off was a little complicated due to after hours drop off.
Adam PVery good customer service. Thanks
Wayne SYoung lady who assisted w/check-out on Friday, then was there for vehicle check-in on Saturday is very efficient and very nice!
margaret qNot mess up somebody’s car
Barrett HNothing that I experienced was bad.
Marcia BYou all doing great
Victor FOver 300 dollars for just 6 hours is absolutely ridiculous
Mikaylah RClean location and friendly staff!
James RNa
Denise RExcellent service
KENNETH WThere's nothing to improve on,, the truck ran an road very very comfortably, the inside of the cab was extremely clean , we so enjoyed the local use of the truck ,, perfect customer service, thank ya'll so much
Georgeanna CI had to get my daughter moved out of a bad relationship. We had to get everything done so fast and in one day. Everyone at this location was so helpful and understanding of our situation. I really appreciate all their help from on the phone, in the office, and a guy helped us get my daughter's car on the back of the 10' truck. Definitely recommend this location :)
Sarah LThe U-Haul wasn't clean and it didn't give me the option. To show photos on pickup of the truck
luella WVehicle was outdated. Did not have cruise control. Vehicle was not cleaned thoroughly. There was dried syrup on the ceiling. Staff was really nice though
Rachel LUhaul did not have my requested truck when I showed up to the location and I have stuff to get done and had to take another one costing me more money and more time being having to argue the desk and people on the phone when I realized I wasn’t getting anywhere I took a bigger truck not knowing if it was going to work for my move and it did not so I had to return it because it couldn’t fit in the driveway
Matthew MThe lady behind the counter was very nice and pleasant to speak with. She even went out of her way to call to see if I needed an extension.
ROGER JExcellent customer service.
Stella BThe ladies who work the front desk are very helpful and friendly. The man who checks the equipment when renting a Uhaul trailer is not very knowledgeable and should probably consult a mechanic before touching the wiring on any vehicle that is not titled to the Uhaul company. This was the only Uhaul location with a truck the size that I needed, or I would have gone elsewhere because of this man. And his standing there, staring at us the whole time we were at the desk completing the reservation to get the truck was very uncomfortable and weird! In the future, I will either travel further to get the rental or I will use a different company, my family and I will not use this location again.
Janet BNot lie to the customer
Arizona CNothing, this was one of the best rentals we've ever had. I'm 49 and have moved dozens of times in my life, with and without uhaul, and I have never experienced a truck rental as smooth and friendliness of the staff.
Debbie SFriendly and honest we got just what we needed!
Casey BThe App is horrible to use.
MATTHEW GA little hard to return online
Stella BNothing. Great job.
ERIC KOnline, I booked a one way for 30 miles. When I went to drop off they told me it was an in-town rental and I would have to drive the vehicle back at my expense so r pay over $225 in fees. Ridiculous. I am not happy with the bait and switch.
sean fJust make sure registration is updated and not expired
Brian GEngine didn't sound right...wasn't running well; very sluggish.
Belinda HI was NOT informed that there was a mileage fee. Also apparently the mileage when I started was wrong but I did not notice it and was charged an extra 80 bucks even though I drove straight there. Overall bad experience.
Frank W❤️
BINOD GI put in a reservation for a 26 foot truck with a car transport trailer on April 11th. I was told the day prior to picking up the truck that none were available and that there was nothing they could do to help me. I had to scramble to find another moving company in order to complete my cross country PCS move. I will never attempt to do business with uhaul again.
Mark WStaff at the rental location were friendly and helpful when turning in the truck. They made it easy!
David MVery friendly staff, both picking up and dropping off.
Eric RExcellent customer service. Was in and out within minutes.
SHAUN HExcellent service and very accommodating for our last minute need for an auto transporter. We are grateful for the service provided.
Hillary F