Customer Reviews for Hart Towing & Service LLC
(U-Haul Neighborhood Dealer)

106 évaluations

1116 Waterloo Geneva Rd   Waterloo, NY 13165

(315) 539-3452

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(315) 539-3452

1116 Waterloo Geneva Rd
Waterloo, NY 13165

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN PURNELL 
Évaluation :
1

I was transferred back into the que 3 different times by 3 different agents. I was scheduled to pick up a U-Haul at 9:30AM contactless and no one could help me, an hour and a half later I finally was able to get someone through chat to help me out. I requested a manager three times and no one helped me, I will not be using U-Hauls services again in my lifetime unless U-Haul can make it right with a refund.

Rebecca Sheppard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Barrell Jr. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALDC WEEKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE SKINNER 
Évaluation :
5

The staff was excellent!!!

Kenneth Hancharik 
Évaluation :
5

Excellent people to work with

DONALDJOSEPH JR WALTERS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany Buck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth King 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean Lamb 
Évaluation :
5

Very nice people

Jonathan Buchsbaum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAEMECOURTNEY ROHN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brooke morsch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Cecere 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY RAGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA MESSERSCHMITT 
Évaluation :
5

Great place. They were great to work with. Took care of my needs fast.

WILLIAM PETRIE 
Évaluation :
5

Hart towing staff were helpful and kind. Processing for pick up and drop off was quick and efficient. My second time renting a uhaul from them and if I rent in the future I will rent from them.

TERESA SPROUL 
Évaluation :
5

Why am I answering the Sam survey a second time?

DAVIDIRA CHARLES KNIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelsey peone 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Robbins 
Évaluation :
3

The return process took over an hour, either the website crashed or due to location internet service was so poor photos required would not upload which forced me to retake and try again multiple times.

Thomas Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe sofo 
Évaluation :
3

Wasn't given a code to the lock box at Hart Towing until I went there on Saturday. Not sure why it wasn't given ahead of time. Otherwise no problems.

BETHANN BAILEY 
Évaluation :
5

The drop off site was fine. It was the U-Haul.com site where we encounter some problems. I waited almost 30 minutes in order to speak with a representative. Since she was unable to help, my call was transferred, where I waited again. Finally, I was successfully able to drop off my rental.

Richard VanRiper 
Évaluation :
5

The folks here at Hart Towing went above and behind our needs & wants for our move !! I would use their services again in a heartbeat...Thank you so much for everything!

Michael Ohora 
Évaluation :
5

Kathy Purcell was wonderful!! The mobile check-in is very confusing (not very user friendly) and Kathy, from Hart Towing, helped us through the process!!

Robert Wilson 
Évaluation :
5

Everything was great. Receptionist was very cool and helpful.

BOB BRENNAN 
Évaluation :
1

I wanted a rental in Auburn, NY. When i went to pick it up in Auburn, I found out my trailer was 20 miles away. Your web site sucks.

Joseph Sarofeen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Burgeson 
Évaluation :
5

Harts towing was fantastic. Went the extra mile. Now the uhaul customer service is another issue. Heather tyler all where rude and kept making chances to my uhaul reservation. I call and they said there is nothing they can do. The secretary at Harts towing was in shock how I was being treated and went the extra mile and got me a uhaul.

AMY KING 
Évaluation :
5

Excellent service from pickup to return.

GREGORY ZELLERS 
Évaluation :
5

Excellent service upon return of equipment. Will certainly use them in the future.

Daniel Grillone 
Évaluation :
3

We had an awful time checking in with our phones because there is very little to no cell phone service in that area. It took us almost 40 minutes to get it working. Had they been open normal hours I'm sure it would have been easier but they were closed due to COVID-19.

Leah Crelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER YANNOTTI 
Évaluation :
2

Le client n'a pas laissé de commentaire.

john caron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Geraghty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick allen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Schott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Springer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Piering 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey Montgomery 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larrain Hinman 
Évaluation :
2

They weren't there when I arrived and the price was over $60 more than i was quoted.

Tiffany Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Lou Baldwin 
Évaluation :
5

Service was exceptional!

CAROL SKINNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINA FUNES 
Évaluation :
1

My one star is not for the location itself. They were excellent and I have no complaints with them. My problem is with the TWO HOURS I spent trying to pick up my vehicle using the 24/7 truck share. An hour and a half of which was spent on the phone, mostly on hold because either no one actually works at the call center or they have so many issues they are inundated with too many calls to handle. Once the problem was finally fixed, it wasn't even brought up to find a way to reimburse me for the time lost on my reservation. If I'd had any other option I would have cancelled the whole thing and gone somewhere else. Next time I will.

Lisa Dayringer 
Évaluation :
5

The person who checked me in was helping several people at once and didn't take the time to be particularly friendly. Perhaps a second person could help first thing in the morning? The floor of the truck was muddy from a previous use. It did not inhibit my use at all and would not inhibit my wanting to rent again.

BRAD BENSON 
Évaluation :
3

Waited almost an hour for an employee to arrive at this location. Open time was 9am. Noone arrive til about 9:50ish.

Caeley Crawford 
Évaluation :
1

This is the 2nd time I've picked up a truck from this location that was so dirty I had to take time to weep it out before getting started loading. Neither time has the location come out to the truck to review prior damage ( every other uhaul location has always done this), and this time the location charged me for gas when I returned it with more gas than when I picked it up. This location is a poor representative for Uhaul.

Dorothy Lind 
Évaluation :
1

When I showed up, the two women working there didn't even bother going outside to check on trailer, help with hook-up or in any other way assist. Instead, they locked up and left before I was even out of parking lot. At least one of the lights on the trailer was not working. Obviously, it is not possible for one person to check this...

Morten Hallgren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Greenblatt 
Évaluation :
2

Compared to other U-Haul places we’ve rented from, customer service was less than.

James Coffey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDNA KRIEGELSTEIN 
Évaluation :
5

It was near closing time when we arrived, but the gentleman who helped get the trailer was patient and kind. We appreciate very much his help to get us on the road. Merci.

Dallan Shields 
Évaluation :
5

The truck couldn't get out of it's own way. Tires almost bald. Got stuck numerous times.Took 5 tries to get up the driveway and couldn't back up to the house. Had to carry everything in from back of truck. People fell. It was an awful experience. Thank goodness we never have to move again.

BLOSSOM DERLETH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osvaldo Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Batten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Marron 
Évaluation :
1

Rented a small pick-up for 6 days .Was charged 707,04 for that. Grossly overcharged. Tried calling customer service and was on hold indefinitely. Service is nonexistent. I need to talk to someone about this matter as soon as possible. Not sit on hold forever.

Jon nagy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john praskey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH VANDEMORTEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliceann Wilber 
Évaluation :
2

Was supposed to pay for the 20' truck I ordered, U haul called said they didn't have one but they would upgrade me to a 26' at no extra charge. Charged me for the rental of a 26' $180 vs $159. Told me I could drop off any place.

Michael McGinnis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig Maloney 
Évaluation :
5

Owner came in on a day they were closed because I needed a truck!

John Houck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Schillaci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene campagna 
Évaluation :
5

front head light out cab not clean

Barbara Riley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Norsen 
Évaluation :
3

I returned truck with what my paper said I started with for gas I have gas receipts and all but still got charged 30 for fuel

KYLE STAIE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara rappolt 
Évaluation :
5

Service was great

justin howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade bennett 
Évaluation :
3

The gas measurement on my paperwork was marked above what it actually was, so I marked the correct amount. The truck was not swept out and they had no dolly or hand carts available. I returned it with extra gas because I'm awesome like that. This is a very busy location as they also do repairs and towing. I chose it because it was within walking distance.

mary kouwe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Ruehl 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin Freed 
Évaluation :
5

Was suppose to pick this U HAul up in Auburn NY....never called us to let us know we had to pick up in Waterloo. The U Haul in Auburn U Haul was the worst have ever dealt with. The employee at the counter was very rude. Never called us to let us know the truck wasnt in Auburn. We had to drive 25 miles to get to Hart Towing. The owner of Hart towing was very nice. I would not recommend going through U Haul in Auburn NY. Call Hart towing instead and by pass Auburn U Haul.

LuAnn Jayne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Clise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM LAFLER 
Évaluation :
5

Very friendly, quick service. Will be back for any local needs.

Andrea Marino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david doig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gardini 
Évaluation :
2

No one was at the site when we arrived to pick up the truck during their regular business hours, it took an hour to get through to uHaul to get someone to open up so we could get the truck. The truck was FILTHY, including the Mom's Attic ( not the cab, but the truck itself - I took pictures) and clearly had not been previewed by the uHaul personnel before renting it out to me. As UHaul charges $25 for trucks returned dirty, I expect a $25 refund as I had to clean the truck before I could use it. Very disappointed.

DOROTHY LIND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK MALESKI 
Évaluation :
2

There seems to be some confusion as to whether or not they are opened on Sunday and if the have a dropbox. The person at the pickup location said the drop off location did not have a drop box. The U-Haul website says the drop off has a dropbox and is opened on Sundays 9 AM until noon. When I arrived Sunday morning to drop of, there was a dropbox but the sign said they were closed on Sundays. No problem for me but I think the info should be updated.

Steven Cannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHALE HENDERSHOT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY WHITFIELD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Smith 
Évaluation :
4

nothing I can think of

AMY KOOPMAN 
Évaluation :
1

Called me less than 24hr before I was scheduled to move to say they didn't have any trucks for the day I needed nor the one I requested. I wanted to pick my truck up at the earliest time but staff arrived 20min late. Otherwise good experience. Clean and easy to drive truck.

Amber Smith 
Évaluation :
1

I will never go back to hart towing . Waterloo Ny..ever again. No customer service what so ever. My reservation was for 1:00 didn't get the keys til 1:49. $50 reservation guarantee is a joke. No apologies nothing . Unbelievable how I was treated . I work in customer service and the last thing u should ever do is admit u have incompetent people working for you. Don't blame someone else just fix it and apologize!

Seasonn VanBlake 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sean Reed 
Évaluation :
1

The woman at the desk couldn't help or at a minimum tell my wife how to hook up the trailer. My wife had to wait 20 minutes for a guy to help her.

Nancy Bolduc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Scowcroft 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE COLVIN 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page