Hart towing staff were helpful and kind. Processing for pick up and drop off was quick and efficient. My second time renting a uhaul from them and if I rent in the future I will rent from them.TERESA S.
Moving Truck Rental in Waterloo, NY at Hart Towing & Service LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Waterloo, NY 13165
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Why am I answering the Sam survey a second time?DAVIDIRA CHARLES K.
The return process took over an hour, either the website crashed or due to location internet service was so poor photos required would not upload which forced me to retake and try again multiple times.Thomas P.
Wasn't given a code to the lock box at Hart Towing until I went there on Saturday. Not sure why it wasn't given ahead of time. Otherwise no problems.BETHANN B.
The drop off site was fine. It was the U-Haul.com site where we encounter some problems. I waited almost 30 minutes in order to speak with a representative. Since she was unable to help, my call was transferred, where I waited again. Finally, I was successfully able to drop off my rental.Richard V.
The folks here at Hart Towing went above and behind our needs & wants for our move !! I would use their services again in a heartbeat...Thank you so much for everything!Michael O.
Kathy Purcell was wonderful!! The mobile check-in is very confusing (not very user friendly) and Kathy, from Hart Towing, helped us through the process!!Robert W.
Everything was great. Receptionist was very cool and helpful.BOB B.
I wanted a rental in Auburn, NY. When i went to pick it up in Auburn, I found out my trailer was 20 miles away. Your web site sucks.Joseph S.
Harts towing was fantastic. Went the extra mile. Now the uhaul customer service is another issue. Heather tyler all where rude and kept making chances to my uhaul reservation. I call and they said there is nothing they can do. The secretary at Harts towing was in shock how I was being treated and went the extra mile and got me a uhaul.AMY K.
Excellent service from pickup to return.GREGORY Z.
Excellent service upon return of equipment. Will certainly use them in the future.Daniel G.
We had an awful time checking in with our phones because there is very little to no cell phone service in that area. It took us almost 40 minutes to get it working. Had they been open normal hours I'm sure it would have been easier but they were closed due to COVID-19.Leah C.
They weren't there when I arrived and the price was over $60 more than i was quoted.Tiffany M.
Service was exceptional!CAROL S.
My one star is not for the location itself. They were excellent and I have no complaints with them. My problem is with the TWO HOURS I spent trying to pick up my vehicle using the 24/7 truck share. An hour and a half of which was spent on the phone, mostly on hold because either no one actually works at the call center or they have so many issues they are inundated with too many calls to handle. Once the problem was finally fixed, it wasn't even brought up to find a way to reimburse me for the time lost on my reservation. If I'd had any other option I would have cancelled the whole thing and gone somewhere else. Next time I will.Lisa D.
The person who checked me in was helping several people at once and didn't take the time to be particularly friendly. Perhaps a second person could help first thing in the morning? The floor of the truck was muddy from a previous use. It did not inhibit my use at all and would not inhibit my wanting to rent again.BRAD B.
Waited almost an hour for an employee to arrive at this location. Open time was 9am. Noone arrive til about 9:50ish.Caeley C.
This is the 2nd time I've picked up a truck from this location that was so dirty I had to take time to weep it out before getting started loading. Neither time has the location come out to the truck to review prior damage ( every other uhaul location has always done this), and this time the location charged me for gas when I returned it with more gas than when I picked it up. This location is a poor representative for Uhaul.Dorothy L.
When I showed up, the two women working there didn't even bother going outside to check on trailer, help with hook-up or in any other way assist. Instead, they locked up and left before I was even out of parking lot. At least one of the lights on the trailer was not working. Obviously, it is not possible for one person to check this...Morten H.
Compared to other U-Haul places we've rented from, customer service was less than.James C.
It was near closing time when we arrived, but the gentleman who helped get the trailer was patient and kind. We appreciate very much his help to get us on the road. Thank you.Dallan S.
The truck couldn't get out of it's own way. Tires almost bald. Got stuck numerous times.Took 5 tries to get up the driveway and couldn't back up to the house. Had to carry everything in from back of truck. People fell. It was an awful experience. Thank goodness we never have to move again.BLOSSOM D.
Rented a small pick-up for 6 days .Was charged 707.04 for that. Grossly overcharged. Tried calling customer service and was on hold indefinitely. Service is nonexistent. I need to talk to someone about this matter as soon as possible. Not sit on hold forever.Jon N.
Was supposed to pay for the 20' truck I ordered, U haul called said they didn't have one but they would upgrade me to a 26' at no extra charge. Charged me for the rental of a 26' $180 vs $159. Told me I could drop off any place.Michael M.