Customer Reviews for Harvell Motor Company
(U-Haul Neighborhood Dealer)

Évaluation :

5

All went fine-no issues.

Évaluation :

5

An extremely nice staff. I enjoyed talking with them while I was completing my paperwork. I will be back if I have another rental need as well as will recommend this location to any friends in need. I've already told several friends about it!

Évaluation :

5

Nothing, everything was great.

Évaluation :

5

Drop off was great. In and out within 10 minutes.

Évaluation :

5

Very efficient and friendly ☺️

Évaluation :

2

We were cheated out of 3hours of the truck we were told we had 24 hours but the papers were for21 hours. The man is shady and we will never use or recommend this location.

Évaluation :

5

Very nice and accommodating.

Évaluation :

3

The uhaul app needs revisions, as it said that 5his location was closest to me. While in fact it was farther away from me then other places were. It was located half way between Athens and Rogersville and I am on the north side of Athens app 15 miles away from this location. There was another location only 7 miles away from me in Athens. The people running the location was great, but the out of the way location for me was not good. As I had to leave for work early to return the trailer. While the location in Athens was on my way to work and would have been more convenient for me.

Évaluation :

4

App locked up a few times. A bit confusing. I tried to report mileage on return then realized that i needed to check the followup text to click the link for return. Place was closed on day of pickup. If i had known what to do, i would have gotten an earlier start. Disappointed in the bucket seat. Went 90 miles each way to move my son. Had to leave one helper behind because truck only carried two people.

Évaluation :

5

Very polite and professional

Évaluation :

3

Overall, it was fine. It was too far for me, but the location maybe fine someone else.

Évaluation :

5

The people that run this place is really friendly

Évaluation :

3

I received an invoice for a missing dolly that I never received!!

Évaluation :

4

Let them know that some prepaid debit cards do not work.

Évaluation :

5

Charles = patient & helpful. Terry = treated me fairly & took care of me with the trailer, truck!

Évaluation :

2

The a/c was not working right so I burned up the whole day

Évaluation :

5

From what I have found around the athens alabama area Harvell motor sales on 72 is the best place to go for your Uhaul needs

Évaluation :

5

Very friendly and helpful

Évaluation :

2

The person who could take care of Uhaul customers showed up at the business 10 minutes after our pick up time. The truck we rented had broken glass and other debris from previous family still in the back.

Évaluation :

3

UHaul confirmed our reservation, then changed it in such a confusing way without telling us it had been changed. We had to go to THREE different locations to FINALLY get our truck, and nothing was offered for our troubles. Very disappointing.

Évaluation :

5

Good guys. They helped me with hooking up the trailer.

Évaluation :

5

50 cents a mile

Évaluation :

3

pick up location yes is fine the uhaul dealer in madison al off hwy 72 the madison collison center uhaul would not ever recommend they are highly rude with customers and have no customer service skills what so ever

Évaluation :

3

The unit we rented leaked and messed up a lot of our things.

Évaluation :

5

My mother recently passed and lived in Decatur, AL. I live in Memphis, TN and needed to move some of her personal belongings back to Memphis. I placed an order on Sunday, October 26th, to pick-up a 10' truck at the following location which is approximately five minutes from where my mother lived: 2002 Beltline Rd, Decatur, AL on November 3rd at 9:00 a.m. Friday morning at 11:53 a.m., I received a text stating that my reservation had been moved to the following location: 4400 University Dr., N.W., Huntsville, AL. on November 3rd at 9:00 a.m. I called and spoke with Paul, who is the manager at the Beltline location. He said there was nothing that he could do for me and that he was sorry. I stated that U-Haul had not shown good faith in their committal, that driving to Huntsville and returning to Decatur would cost me over an hours drive time and I would hope that U-Haul would make this right. After he, again, stated that there was nothing that he could do, I asked to speak to his manager. He stated that he would contact the Scheduling Manager and that he, Paul, would call me back. After not hearing back from Paul for over two hours, I called back and got another manager who then routed me to the Scheduling Manager. The Scheduling Manager established a new pick-up at the following location: Harvell Motor Company, Inc., 12243 US-Highway 72, Athens, AL. on November 3rd at 9:00 a.m. She stated that the Athens location only had a 15' truck but U-Haul would "throw" in an additional 50 miles no-charge. From Decatur to Athens it's over 30 minutes, one way. Conclusion: I understand that customers do not always return at the agreed upon time or that U-Haul cannot sit on a truck for an entire week. That would make no sense and cut into the companies profitability. However, that said, in my opinion, Paul should have followed through like he said he would. I should not have had to call back to bring closure. I was already disappointed and the lack of a return call only added fuel to the fire. Additionally, while I appreciate the extra 50 miles, I do not consider that pennace given that I was alloted 225 miles because it's 190 miles from Decatur to Memphis. My suggestion would be to coordinate with another location to have a truck dropped off or have your personnel go pick-up the vehicle, if one is available. There are several locations in the Athens, Decatur, Hartselle and Hunsville area. You can also knock off 10 % - 20 % from the total cost. I think that U-Haul should give the customer the option of what they would like to do, especially, since it was not the customer's fault and you are having the customer go out of their way to pick-up a vehicle. Sincerely, David Lindsey

Évaluation :

3

This location is okay. Nothing really wrong with it. The only thing is when I dropped off my truck and trailer I explained to him that the AC in the truck went out. I figure he would offer some sort of discount for the inconvenience, since we moved from TN and its the middle of August, but I didnt even get a sorry. Just a, you owe 16 more dollars for going over mileage.

Évaluation :

3

It was late by a few minutes opening up and getting the truck

Évaluation :

3

Clean the trailer and do proper repairs.

Évaluation :

2

Truck was picked up at Harvell's because no one was at Thumpers Performance when pick up was scheduled. The 17' truck I reserved was not available at Curtis Motors, a 26' was the only size available so Uhaul gave me it for the same cost (No problem with the 26' other than the fuel difference...$85 to go 150 mi). Mr Harvell was very nice and helpful and as this was a last minute change, apologetic. Everyone I dealt with was very nice and professional. Thruck was a beast to drive. Any speed above 50mph the truck shook so bad the mirrors shook enough to make seeing behind difficult. Truck had good power and pulled hills better than expected on interstates 65 and 20. Rough start and ride but everything ended well.

Évaluation :

5

Nothing! You guys are amazing!!

Évaluation :

1

Your roadside assistance is a joke. To have a person to wait over 4 hours is bull. I wanted to rate you a zero

Évaluation :

5

Very friendly folks.

Évaluation :

3

The office was closed when I first attempted to drop the rental off today at 2:36 PM. I returned an hour later and the office was still closed. I dropped the trailer off and called the owner and left a message to let him know the trailer had been returned. I asked for a return call confirming my message was received. I have not heard back as of now, 6:30 PM.

Évaluation :

5

everything went great

Évaluation :

4

24 hour drop off was very convenient, no issues here.

Évaluation :

1

I had the worse experience with Uhaul not once but twice in 2 week period. I will never use them again and I will tell others the same. It was awful and so stressful. From the start of my reservation to the end... I rate my experience minus 10

Évaluation :

3

Didn't know it was as far away as it was. But that wasn't their fault. All went well.

Évaluation :

5

everything was good

Évaluation :

4

Just continue to be helpful and friendly.

Évaluation :

3

This was not my original drop off location. I requested to have someone at my drop off location to inspect the truck instead of turning in the keys while no one was there. The day of my rental there was a change in the drop off location (a change I did not approve of and received no contact from either the drop off location or customer service.) I spent 30 mins talking with customer service to get the drop off issue resolved. At that point I still had no idea my original location was going to be closed with just a key drop box. Upon arriving at my location for drop off at the appointed time I found the location closed. I contacted customer service with my issue and they quickly found an alternate location for drop off. Had I known my first location was going to be closed (hours that the location would be closed were not posted on the uhaul website) I would have requested another location with no issues on my end. After almost another 30 minutes talking with customer service they continued to tell me I would have to pay for any additional gas to get my truck the 15 miles to the nearest open location (these trucks get about 6 mpg). At this point I had already spent over $50 on gas. I am not going to pay for additional gas for a mistake made by someone sitting in front of a computer talking to me on the phone. I will be getting a refund for unused mileage I did not request and for the extra charge for a larger truck.

Évaluation :

5

The gentlemen that served me was very professional.

Évaluation :

5

GREAT SERVICE

Évaluation :

4

No improvement necessary. A very efficient and nice experience.