Location de camion de déménagement à Athens, AL chez Harvell Motor Company

My mother recently passed and lived in Decatur, AL. I live in Memphis, TN and needed to move some of her personal belongings back to Memphis. I placed an order on Sunday, October 26th, to pick-up a 10' truck at the following location which is approximately five minutes from where my mother lived: 2002 Beltline Rd, Decatur, AL on November 3rd at 9:00 a.m. Friday morning at 11:53 a.m., I received a text stating that my reservation had been moved to the following location: 4400 University Dr., N.W., Huntsville, AL. on November 3rd at 9:00 a.m. I called and spoke with Paul, who is the manager at the Beltline location. He said there was nothing that he could do for me and that he was sorry. I stated that U-Haul had not shown good faith in their committal, that driving to Huntsville and returning to Decatur would cost me over an hours drive time and I would hope that U-Haul would make this right. After he, again, stated that there was nothing that he could do, I asked to speak to his manager. He stated that he would contact the Scheduling Manager and that he, Paul, would call me back. After not hearing back from Paul for over two hours, I called back and got another manager who then routed me to the Scheduling Manager. The Scheduling Manager established a new pick-up at the following location: Harvell Motor Company, Inc., 12243 US-Highway 72, Athens, AL. on November 3rd at 9:00 a.m. She stated that the Athens location only had a 15' truck but U-Haul would "throw" in an additional 50 miles no-charge. From Decatur to Athens it's over 30 minutes, one way. Conclusion: I understand that customers do not always return at the agreed upon time or that U-Haul cannot sit on a truck for an entire week. That would make no sense and cut into the companies profitability. However, that said, in my opinion, Paul should have followed through like he said he would. I should not have had to call back to bring closure. I was already disappointed and the lack of a return call only added fuel to the fire. Additionally, while I appreciate the extra 50 miles, I do not consider that pennace given that I was alloted 225 miles because it's 190 miles from Decatur to Memphis. My suggestion would be to coordinate with another location to have a truck dropped off or have your personnel go pick-up the vehicle, if one is available. There are several locations in the Athens, Decatur, Hartselle and Hunsville area. You can also knock off 10% - 20% from the total cost. I think that U-Haul should give the customer the option of what they would like to do, especially, since it was not the customer's fault and you are having the customer go out of their way to pick-up a vehicle. Sincerely, David Lindsey

This location is okay. Nothing really wrong with it. The only thing is when I dropped off my truck and trailer I explained to him that the AC in the truck went out. I figure he would offer some sort of discount for the inconvenience, since we moved from TN and its the middle of August, but I didnt even get a sorry. Just a, you owe 16 more dollars for going over mileage.

It was late by a few minutes opening up and getting the truck