Customer Reviews for Headingley Hotel Ltd
(U-Haul Neighborhood Dealer)

Rating:

1.0

I have to wait longe time

Rating:

4.0

Drop off was easy. My only issue was that I dropped the truck off in person at 430pm and handed over the keys to the employee at the hotel/bar. They were very friendly and made drop off very easy. However, despite dropping off in person within business hours, they didn’t close out the rental until 1:30pm the following day. As I’m responsible for the vehicle until it’s closed out, I was concerned about this time where the truck was not in my control, but was still my responsibility. I would have preferred that the rental be closed out at the time of drop off to reduce my liability.

Rating:

3.0

The building that it is in is very rough and smelly. The tire tie down on the trailer was broken and unusable. People were good.

Rating:

2.0

Communication and someone to assist with trailer hookup would be helpful.

Rating:

1.0

Extremely unorganized. Unfriendly really had no clue what they were doing that we had to get someone’s personal phone number to call them and wait around for them rather than being able to check in and give the keys at our correct reservation time.

Rating:

5.0

For new customers add more videos and tutorials for loading unloading and installing coupler and cables

Rating:

1.0

Very poor service. Rented over the phone with no explanation on the return. Did not know I had to download the uhaul app and create an account to do the return. Also had to wait almost 30 min to actually rent the trailer

Rating:

3.0

This was NOT the location selected. It was changed the day before and caused me to have to drive 90 mins to get the trailer versus the 30 mins from the original location.

Rating:

5.0

Excellent team in Bictiria East store. Good management.

Rating:

2.0

This location is also the local bar, while I was trying to get things done with the woman working there she would stop what she was doing with my rental on the computer to deal with a customer at the vendor. Poor customer service to me and made me feel like I was an annoyance to her business. After she processed my rental, she told me to go hookup the trailer to my truck and that she would be right out to take a required photo of the trailer. After waiting 5 minutes or more, I went back in to the bar and asked if she was coming and she told me that she had forgotten about me.

Rating:

5.0

Very helpful

Rating:

5.0

Nav was so accommodating. I had to pick up my rental a day early and she made it happen. It made the move stress free.