I did have someone who said they were from corporate call me a few times and accuse me of not turning the truck in
Terry W
Customer Reviews for Headlights Restoration Wiz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was well maintained mechanically and ran well, but the box had a leak. We drove through several hours of rain. Bottom of a mattress cover was wet and 3 boxes had wet bottoms. After seeing that I saw where some patch work had been done, but it is still leaking some. I told the representative when I returned the truck.
Frank RDealer not present. Other UHaul locations said "good luck" finding him... Did not help with hook up.
Ralph FDrop off and pick up was flawless and seamless.
James FI've used U-Haul several times over the last 3-4 years. Local employees are fantastic. Corporate U-Haul, not at all. Every rental I've reserved online resulted in a phone call the day prior to pickup telling me the item isn't available at that location. Beyond frustrating! How about U-Haul be honest with their reservation at time of reservation, not just the day prior to pickup. Each occurrence has resulted in me having to rearrange my schedule. If U-Haul wasn't the only game in town I'd definitely go elsewhere
William CEverything was perfect.
Janette TEverything was professional from beginning to end. Would recommend this location 10/10 times!
James FThe person who assisted me was super friendly, courteous, and knowledgeable. He came out to assist me with hooking up the trailer and make sure it was safe to drive. Very pleased with my visit.
Charles WThe man in charge was a pleasure to deal with.
sherry TI really did not want to do the phone app drop off because of the truck I had rented. I wanted it inspected by a live person before leaving it. The proprietor was not there and had a sign on the door that he or she would be back at 3 p.m.. They did not return and apparently were out doing other things. So after waiting for 30 minutes I did the phone app drop off. Was not able to see the inside of the business or meet the person so can not rate it. Would not recommend it either. Poor way to run a business.
Donnie KExtremely professional environment. All the trucks were nice and clean and swept out. Had no issues with my reservation.
James FLove U-Haul as your my go to rental company!!!
JOHN MThe owner was very nice and helpful,,Thank You
RICHARD SI've been over charged for no reason at all! Even after providing pictures
Janice jTruck had several of service lights on and one tire had very low pressure. Was scared driving for the most part but I had already paid.
John CHave used this location before. Great service, very personable, well organized.
Pat RAwesome experience…a place you can trust!
Keith BSign on door stated open but no one was there and the door was locked. It really presented no problem as I turned it in remotely but I just like that human touch.
Duane SGreat customer service!
Andrew CThis was the smoothest and most friendly service i have ever received with U-Haul. Great Job and Service.
Charles SAlways rent from him! Each time he goes above and beyond to please you! Thanks you! Truck clean and return is so easy.
Levese BThis is a great friendly location was fast and easy to get service.
MARCUS SEverything was top notch at this location. Probably the best U-Haul place I've rented from in recent memory.
James FThe owner could not have been nicer. He was very pleasant and easy to deal with. I will rent from this location again.
dennis sBrakes not working on trailer
Kenneth LThe service we received was great and the personnel was very respectable and attentive.
Tomacina DTry harder to allow customer to pick up in the city they need. My trailer was sitting right next to my hotel in Beaver Dam. I made the reservation a week ahead. 2 days before needed I am told I will need to drive 13 miles to pick up as my preferred location doesn't have the trailer available. After my horrible experience in Steele Ridge I drive trailer to Lidtke Motors to have installation checked and get instructions on proper use. Guess what? The 5 x 8 trailer I had to drive 13 miles for was sitting right there on their lot! Very frustrating experience. The only positive was Eric from Lidtke Motors. He actually cared whether I made it safely to my destination even though he had no skin in the game. You need to vet your rental locations better. Wenninger Auto Sales is a dirty shack of a place with no interest in helping people. They don't care if you are safely hooked up and they are a poor representation of the Uhaul brand.
Melanie SLocation was great. I did the 24 hour check in.
Kenneth CGreat place and the gentleman who runs it is very helpful and professional.
Jack GThe gentleman at the rental store was very friendly and courteous. The equipment was well-maintained and performed flawlessly. I would definitely recommend it.
Craig SNot charge so much....
joey wThe facility was supposed to be open when I arrived to drop off the tow dolly, but the place was locked and no lights were on. Called U-haul and was told to do the return on line and that didn't work out either. Wasted a lot of my time.
stephen tThe owner was extremely helpful. He got me set up over the phone to where I could pick up after hours.
WARREN GGreat location.. This guys knows what he is doing. If I was Uhaul. I would send all my returns to this location
Morris MTheir advertised hours are 8am-6pm Monday-Friday and 8-4 on Saturday. I dropped the trailer off on Monday around 8:15am and they weren't open yet. I did the online drop off and left the place around 8:25, and they still weren't open.
Johnny PCould not have been more friendly or quick and efficient.
T SPerfect
Bryan lPerfect experience. Staff is fantastic
Michael FWill pick another location next time. I am stupid for answering because Uhaul does not care.
Earl SDon't rely on making online reservations. I did and the vehicle was not available. Luckily, another vehicle became available, but that put me almost 3 hours behind schedule. U-haul online reservation sucks and I will never again use it. The guy at this location saved the day for me. I give him 5 stars. U-Haul on the other hand, 0 stars. Fix your computer system.
Scott WThe drop off process was clear and easy complete even with the site being closed for regular business. Well done.
Dayne GNothing. I just got charged almost a month later for a truck I didn't even need due to poor customer service. Not ever going to this location again. Now I am broke and can't pay my bills after this
Noah DI feel like I was over charged without proper instruction on how to avoid those charges
Rebecca eAll good. Completely satisfied!
Jack GIf I had to move from SC again. I would use this company. They treated me with the highest respect . I would recommend this company to anyone. Thanks guys, you are awesome.
Sarah MI was supposed to pick up at 8:00 am and when I arrived the location was closed on the date I was supposed to pick up. Thankfully someone came by and was able to help.
Roger TThis was an after hours drop off. Luck for me the owner was there and told me where to drop off the truck. Nothing was denoted on the online drop off instructions or by the owner about the equipment I returned so I left it in the back of the truck. Disappointed it wasn't secured.
Marvin BKelley was very polite and professional. However, the van was dirty inside and smelled like a cattle truck. The seats had dog hair all over them. I felt like I needed to shower and change clothes when I got home.
James FGreat customer service, professional, easy to rent and get in and out this will be my go to place for now on.
jennifer swe made an online appointment to pick up a 5x8 trailer, there was no one on site the day of the appointment but the web site said it open 2 hours earlier we waited for 15 minutes calling the dealership phone number several times finally called the toll-free U-Haul number and waiting for customer service they were able to get ahold of lot owner and said he would be right there. He is a nice guy and apologized for the miscommunication. then after getting the contract in order, we went outside, and he helped us hook up the trailer to our vehicle he said all was good and lights where in working order, so we left. later I checked the running lights and turn signals and brake lights for my own piece of mind, but they were not working properly we checked for loose connection but determined it was just burnt-out light bulbs we had almost 600 miles to pull this trailer and no time to take it back. We are very disappointed and not sure if the need arises, we will go back
Mark BI've rented trucks multiple times through Kelly. I like things to get done quickly, efficiently and correct. Kelly does that everytime. Excellent experience.
Jeffrey LThere isn't anything that you can do. It is in a terrible location and it's not even where I wanted to pick the truck up anyway. It was changed at the last minute and I had no choice because I was moving that day.
Sidney S