The TN license plate was expired on the trailer.Lance M.
Customer Reviews for Helena Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Helena, AL 35080
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 10h am à 5h pm
Heures d'ouverture spéciales
- 5/30/2022: 8h00 am à 6h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Employee was very nice and courteous and helped me with trying to split the payment although it didn't work he didn't give up easily and we worked it out.Ericka M.
Le client n'a pas laissé de commentaire.Enrique D.
Le client n'a pas laissé de commentaire.Greg A.
Le client n'a pas laissé de commentaire.James B.
After I picked up the uhaul and got home, the battery died. The store was helpful in trying to find me a new battery but was unsuccessful. The wait times on hold for uhaul 1-800 was very long. I was in a time crunch. I was very frustrated that this happened. The Helena store was very kind but couldnt get much help from roadside assistance.Karen D.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.Phillip D.
Your new model of service delivery cannot insure service delivery. It is bizarre. Request needed accessory like hand truck and get to location at time to move and they have none available.Jerome D.
Le client n'a pas laissé de commentaire.Lawrence L.
Le client n'a pas laissé de commentaire.Ralph E.
Le client n'a pas laissé de commentaire.Brandon J.
The vehicle was not road worthy which is not the location responsibility those people were courteous,,helpful and nice. I was in a situation that had to get moving done immediately. The steering column was shot and very dangerous. I had to go very slow to keep in lane. The transmission needs work and reverse works only after shifting for awhile. Reverse is kinda important for a truck rental.Karen G.
We had a new truck which was helpful because we drove through snow in Kentucky. Very efficient vehicle.Jim B.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Patrick S.
No need to improve. Friendly and professional service given.Rosemary A.
Le client n'a pas laissé de commentaire.william M.
Great serviceJOHNYE H.
Le client n'a pas laissé de commentaire.Dale D.
The person that waited on us. Was not helpful at all. She didnt even know where the truck was located on the lot. I would never use Helena Hardware again.DOUGLAS T.
Le client n'a pas laissé de commentaire.JAMES B.
1. Seat belt did not work. 2. Passenger seat covered in dog hair. 3. Left turning signal didn't work. 4. Vehicle drove very rough and horrible on interstate.Monica C.
Le client n'a pas laissé de commentaire.GEORGE V.
It appears that the application which is supposed to allow customers to upload updated photos of equipment does not function properly. I attempted to make a few notes about the equipment and they would not upload, the associate that was helping me explain that your website frequently does not work for customers. The equipment worked as designed and expected I would definitely rent from this location againANTONIETTE B.
Le client n'a pas laissé de commentaire.SHELBY B.
Le client n'a pas laissé de commentaire.Garry N.
Friendly, informative, and made it easyDavid N.
Staff was very friendlyRobert N.
The truck smelled of skunk.GEORGE B.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.Ahmad M.
Le client n'a pas laissé de commentaire.BENJAMIN P.
Le client n'a pas laissé de commentaire.Joshua L.
The truck had a lot of wear and tear. The people at 3 the pickup location were very nice.WANDA W.
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.JAMES N.
Vehicle was not clean when I picked it up yet I was charged for a cleaning feeâ€¦very upset about thatSandra T.
Van was not clean. From customer perspective and just my opinion a clean rental for pickup is always betterMARCUS G.
Le client n'a pas laissé de commentaire.JOSHUA H.
Next time make sure I have a dolly , I had to go to another location for truck and dollystephanie J.
All was great! Thanks!WALTER B.
From beginning to end, very good experience at this location with all staff. Would highly recommend this location.CHERYL E.
The check engine light, low tire pressure light was on and someone's zaxbys cup was in doorMEAGAN H.
Le client n'a pas laissé de commentaire.Rayme B.
Le client n'a pas laissé de commentaire.RAYMOND F.
Great and friendly service.NICHOLAUS P.
Everything was fine with my rental location, but I don't understand why I was forced to drive 30 miles to get a truck. There literally was one less than 4 miles from my house and it hasn't moved in over a week. Still sitting in the same spot. So I know it wasn't rented already. This cost me more in mileage and more in gas. There are also MANY locations that were closer to me than this one, so I'm just not sure why my reservation was changed, why I wasn't notified, and when I happened to notice it (because I happened to look it up) I called and requested a call back from UHaul and never received it. This is wrong on so many levels.Dale K.
I had just driven 850 miles to our new home. After unloading the truck, I was completely done with trying to navigate that auto carrier around gas pumps. It is not my strong suit. Daniel parked the truck + carrier for me, and unhitched it for me, so that I could refill the gas in the truck. The drop off went well, and I was out of there in good time.Joseph C.
It was not a convenient location pick up place for us, but I guess there aren't many options on a Sunday. The truck needed an alignment. It was not a comfortable ride, but luckily we didn't have to drive more than 100 miles total. We told the person when dropping off the truck.KELLEY E.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.ERIC H.
Love the staff!! Extremely helpful from start to finish!!BEATRICE D.
Le client n'a pas laissé de commentaire.STEPHEN S.
Le client n'a pas laissé de commentaire.DOMENICK S.
Le client n'a pas laissé de commentaire.ginger E.
Le client n'a pas laissé de commentaire.Myrna B.
Best service 🥰Lisette R.
Le client n'a pas laissé de commentaire.Hubert C.
They were very knowledgeable and helpful!KARA H.
Everyone was great!!Norman M.
Le client n'a pas laissé de commentaire.WILTON G.
Le client n'a pas laissé de commentaire.RANDALL B.
My rental location was changed due to inventory, but I did not receive notification. I only found out because I changed pickup time and requested a call for confirmation. The email with time change did not show new location. Not sure what would have happened if I had arrived at original reserved location/time. Maybe it was moved because of time change??? Messaging on reservation update was not clear.Amy H.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Mathew B.
The Ace Hardware was really great. They had teens working and they were great kids. They recommended some restaurants and places to go visit. They also told us stuff about the neighborhood we moved into that we didn't even know! Overall, it was perfect and everything about the place was great!RYAN K.
Le client n'a pas laissé de commentaire.Mary K.
Make the tie down holes on the rails on the interior big enough to be useful!!!Stephen S.
Le client n'a pas laissé de commentaire.Tina L.
Though I had already done a reservation and just needed to pickup and pay, it took about 30 minutes. They were trying to charge an extra $25 because they messed with the reservation and added a day. I showed them on my phone that my reservation was for three days and the price I was quoted for three days. It took them forever to even figure out what they had done. Nice guys. Helpful guys. Need more training.LARRY B.
Le client n'a pas laissé de commentaire.MATTHEW P.
Not do split contracts and cancel my auto transport.GAGE P.
Le client n'a pas laissé de commentaire.Becky C.
I was charged for a overnight drop off, which resulted in a option to rent it to someone else the next day early.Rayce L.
Everything was fine, no improvement necessary. 👍GERD F.
Le client n'a pas laissé de commentaire.MICHAEL P.
One strap was cut and we didn't know until later that evening after we got home ready to load. We had to wait until the next morning to go to Vestavia for a replacement strap. They inspected and found the other strap was on backwards. They also check the tire pressure. None of this check was done at the other location in Helena. This delayed our trip start.FRANCES C.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.RUSSELL F.
Le client n'a pas laissé de commentaire.VINCENT W.
Le client n'a pas laissé de commentaire.WAYNE C.
Le client n'a pas laissé de commentaire.MIKALA S.
Le client n'a pas laissé de commentaire.Michael M.
The app to return didn't work. Couldn't get past share my location. Yes, I went into settings, corrected, then rebooted... phone was correctly set, but haul app would not go past this pagePAUL G.
Le client n'a pas laissé de commentaire.JOHN F.
Great service so not any improvements I can see.KIMBERLY C.
Le client n'a pas laissé de commentaire.GEORGE H.
Le client n'a pas laissé de commentaire.ANGELO A.
Le client n'a pas laissé de commentaire.Gordan S.
Thanks so much! Daniel made the whole process super easy and was a great help! Fortement recommandé!JESSICA V.
Clean the cab. The cab was covered with yellow pollen.LINDA B.
Le client n'a pas laissé de commentaire.Alyssa R.
Le client n'a pas laissé de commentaire.Shane V.
Le client n'a pas laissé de commentaire.Adam W.
Le client n'a pas laissé de commentaire.WILLIAM N.
Easy to drop off Nice on the phone And accommodatingCharlotte H.
I was not informed about a after hours service fee for simply dropping off a trailer. The fee is higher than the rental price.MICHAEL ANTONIOU O.
Le client n'a pas laissé de commentaire.LAURENTIU P.