The 6x12 trailer needs a jack. It is much to heavy to hook and unhook, especially in a roadside emergency. I brought my own jack to hook and unhook.
john M.
Customer Reviews for Heritage Home Hardware Building Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Could not pick up the vehicle, despite the vehicle being parked in the lot, until 12:30! This cost me ten hours overtime for my two employees.
Trucor S.The staff at Home Hardware was fantastic. Very knowledgeable, helpful and kind. Definitely will rent from here again.
KAREY C.Heavy duty 6x12 open trailer. Pulls great and got our new polaris 6 passenger side by side safely and easily moved from home to the cottage. Easy pickup and delivery. Cheaper than we expected. Overall great experience. Thanks Uhaul.
Terry P.Friendly staff, great service helped me in my time of needed. Only issues was when I drop off the truck a unfriendly person on a bike said he would drop the key off for me in the drop box, I told him no but notice the lock box didn't have a lock on so that scared me but I waited till he was gone
Stacey C.Dropped off in lumber yard but no problems
Steve S.always great service from u-haul
Darrell P.Why did i recieve confirmation that i had a truck reserved for 3 days but when i went to pick it up i had to agree to have it back next morning or i couldn't have it at all. Why
Dave F.The UHaul ap for reporting existing damage would not upload photos as required
Jason R.Trailer had a paint or chemical smell in it. Had to leave doors open for awhile for smell to dis-apate. I will rent there again. Always have great service there.
Norman L.The older gentleman who assisted us at the counter was incredibly rude to not only myself but his fellow coworker. No excuse for that kind of behaviour. Should not be working in customer service. The equipment that we had ordered was not ready at the time of pickup and they forgot to include the moving blankets, which were paid for. The cargo had not been swept out and there were pieces of plastic and material from the previous rental in the floor. Was not impressed.
Vincent L.Truck that we reserved was given away to someone else. Improve staff organization perhaps.
Dan B.The best service was from the regional manager and the folks at you main office. Those guys are super helpful and helped us out when we needed it most. THANK YOU JASON OAKS AND CALL CENTRE TEAM!
Joey L.Kevin was great and very helpful! Renting process was quick and easy.
Julia D.Tell the customer the correct pickup location the FIRST time to save an hour of valuable time.
Stephanie P.Na
David M.Motor light came on while in truck had to take it to a mechanic to get it fixed
Craig C.People here wer friendly and welcoming as well as helping
Jacob S.Location was fine. The provided vehicle was not. I ordered a 20ft truck and they gave us a van that was less than half that size. It ended up costing far more money and taking far more time.
Daniel F.Heritage Home Hardware will always be my first choice for a U-Haul location. Kevin very literally saved Sault Pride's most impactful event by finding me a truck when another location failed me. I can't thank him enough!
AMANDA Z.Excellent friendly service
Dave R.I am with everything
Eric S.The time and duration that I had requested online was changed and I was not notified until I arrived to pick up the truck. I'm not happy with that. The service at the location was great.
Marlene M.Staff at home hardware were the nicest of all other u haul rental locations I have used.
doug V.The only problem was the inside of windshield was not clear. Possibly from smoking. Otherwise a very good experience. Cargo van had many options ie back up camera air, power windows and comfortable seats. Thankyou.
alberta W.Find a rear exit to drive out of the parking lot second line is a crazy and busy road.
Rheal B.Not much to improve.
Peter G.I went to wrong one, so my bad!
mike C.Friendly and prepared for my arrival
Dean A.No issues. Drop off was quick and friendly.
DAVID P.Truck had leaking roof so I had to return it before planned time as was raining. My boxes got soaking wet and I was not compensated by any means. Probably forced to use Uhaul truck again as is only locally available means to move. This is unnecessary added expenses to my moving plans as I will have to pay for insurance again on next rental. Very poor customer service as I feel I should be compensated in some form for being provided a truck with a leaking roof. Good thing it was only boxes that got damaged. If truck was loaded with valuable furniture or belongings then this would of been very costly.
Harvey B.fast check out While waiting to be served the employee asked me if i had picture of mileage and fuel.(smart for everyone) Once finished with customer in front of me my checkout was smooth. They explained the extra charges and we understood and gladly paid.
Rene B.Always helpful, prompt service
Manjeet kaur H.I had ordered a dolly which wasn't in the truck. The off hours check in was very time consuming and complicated.
Cindy B.Truck was dirty both exterior and interior. So dirty on the outside it was impossible to see if any damage existed on pre-inspection. And inside it was also full of mud. Granted it was winter, but prior to seeing the condition of the truck, there was a sign on book-in that if interior cleaning was required there would be an additional charge. So it had me nervous.
Lino V.Great service at this location always.
JOHN K.This is the second rental from the Heritage Home Hardware in Sault Ste Marie in the past few months. They have always been friendly and helpful during the rental process and a pleasure to deal with. If a U-Haul is needed this will be my preferred location since it's the most central in the city.
Troy W.Helped me beyond their regular customer service requirements.
Karen K.I picked this location as my drop off and the guy said it wasn't the drop-off and that it needed to go somewhere else. He was rude but took my trailer anyways. I picked this location as it was the closest to where I needed to be.
Sara T.First of all the place i was suppose to get the truck was closed thank god for quick response and a bigger truck was given to me that i thank you for....
Lynn O.