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David P
Customer Reviews for Heritage Home Hardware Building Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location verified the heat level of the truck upon my arrival to drop off the car hauler said it would be put into service but was re Ted out the next day when I returned it.
MARILYN BChanged drop-off location to echo bay with ease. Great team there
TAG AKnowlegeable, friendly and helpful service.
Jim SGreat service, very helpful.
Micheal BJust keep being friendly :)
TAMMY mThe U-Haul website has a button for extending your reservation. When I clicked it, it said that there was another family counting on the truck being available and that I could not extend. I'm wondering if U-Haul needs to work on that section of their website because I went in person to the rental location and they had lots of trucks available. The young fellow at the counter extended my reservation with no issues. It actually made me cry with relief because our move had hit some roadblocks and the entire contents of our house was sitting on that truck and we couldn't get into our new house until a week later than planned. In this situation, that young fellow saved me a lot of money and energy because he extended my rental and I didn't have to unload the truck at a storage facility or reload a different truck later.
Jonathan HExcellent trailer and easy pick up
ROBERT SDrop off was simple and the staff was helpfull at the drop off.
ZORAN HNothing!!! It was a painfree experience> I highly recommend it to everyone. Thank you..
Larry MLogan was the rep on site and he was awesome, set me up well and was very easy to work with. The trailer drove around 2000km in 24hrs and no problems occurred.
Jeremiah JThe 6 x12 trailer was awful so noisy groans and cracks full or empty .there main complaint was how heavy it was to tow even empty and the tongue system was so heavy when I dropped it off I could not disconnect it from my car I had to get a police officer to pull it off. I have rented all types of uhaul trailers and trucks over 20 years this was my worst experience. The 4x8 and 5 x 8 sizes work great much better than this one.
Marilyn BStaff were wonderfully helpful. Service was great!
Heidi VCustomer service reps very helpful and friendly, will return to this location again if needed.
annette mDrop off was smooth & easy Great job at both ends of rental process.
Neville MI reserved my truck in May for July 31 and when I confirmed it the day before pickup I was told it would be there. It wasn't and I was shuffled of to the Home Harware location where I was told they had no trucks. I finally got a truck on the 2nd of August. When I got to my location, the handcart I paid for was.not in the truck so I had to send someone to pick it up causing further delays. I would not use your service again nor would I recommend it.
Michael LExcellent customer service!!!!
Candy PGood customer service overall
Kulwant SExcellent service. The best kind of advertising a company can get.
John FStaff has excellent customer serviced and treated me in a very friendly and professional manor.
Paul LBetter customer service; communication and helpfulness. Only the yard workers were decent enough to help..we'll after
Melody PExcellent customer service by Aaron. Took the time to view and discuss options for upcoming move. Assisted with trailer hook-up. Nicely done, thank-you.
William LWe have rented an open trailer but are unable to leave it at our destination. We need the trailer to bring our tractor to do work at our son's place. We typically stay one to two weeks so although we only need it one day to travel there and one day to travel home we have to pay for the whole time we are gone which becomes very expensive
Brenda SI had a very positive experience and everyone was so friendly and helpful. I would recommend this location to anyone looking for UHaul equipment. Definitely a great agent and staff.
Sharon IAaron and Logan were excellent customer service reps for your company. The only problem I encountered was the unadjustable mirrors on the truck but that is a manufacturing issue.
James MThe staff were friendly and very helpful. We had an unusual load; heavy, bulky, unwieldy. Multiple staff helped make sure we were ready to go. We really appreciated their help.
Matt SThe only complaint I have is that the truck was returned a full day early and I was not offered a rebate of the $40 per extra day fee. (I paid for 2 extra days and only ended up using 1 extra day)
Kelly MNo issues at drop off
Jeremy Pgreat customer service, friendly people,
DIANNE FCorporate needs to communicate more with retailers when promising adjustments upon return.
Glenn VOnly minor issue is there seamed to limited staff available to do U-Haul transactions
Corey SSee above comment , in particular the “extra miles”
MICHAEL DSuper helpful and friendly. Good service.
Olivia PTook me three days of calling to get someone to Answer the phone, very poor service, incompetent, unprofessional staff!
G-GASPER BDrop off went smoothly
Ed COverall experience was good. Drop off was easy & Simple. Would use Uhaul again.
Neville MAaron was a great help and fun to talk while we were finishing up equipment return
Dilbagh sI would like to have a refund for all the troubles I had with the rental. 105 kilometres from our destination, the 20' truck broke down. Lost a front wheel bearing and the worst issue, which is a major safety issue was, lost of brakes. Worst experience ever. Please respond to me
Pierre LNothing it was perfect. The gentleman that looked after me was great!!
Deborah HMy experience with U-HAUL at Heritage Home Hardware Building Centre was professional and pleasant. I needed a truck that morning and the staff Steve and Aaron were happy to help. I will recommend U-HAUL to all my friends. Thank you from a very satisfied customer.
sanndy tYour link is horrible, to access the verify the condition of the equipment. It failed in so many levels. Would not even allow me to send a picture. SO basically took my own pictures with time stamps, and vid.
FERNANDO RYour vehicle had an exhaust leak was extremely loud. Was sucking gas like crazy. I had to put gas in three times while I had the vehicle which was ridiculous. The attic part leaked all over my stuff. There was drips and leaks coming around the cab. I can see somebody attempted to caulk it just horrible. I really wish I could get a refund
Shawn WNeed to make sure about cleanliness .The seats were full of Pets hair. Someone could be allergic to them.
Amninder SNo issues at drop off! 🤗
Kim CIt was a great experience. Bought an impromptu couch that needed to be picked up...they gave me the vehicle they had...worked at the ice to make sure the back door would open, brushed off the snow. Process was quick, employee was friendly, efficient and a pleasure to work with! Returned same day and check in was quick and easy and again the employee was great coming out to meet us in the snow storm to check us back in.
Dana B