Customer Reviews for High Country Fas Gas
(Concessionnaire U-Haul dans le voisinage)

39 évaluations

401 4A St NW   Black Diamond, AB T0L0H0

(403) 933-2409

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h am à 11h pm

Services dans cet établissement :

Pour nous contacter

(403) 933-2409

401 4A St NW
Black Diamond, AB T0L0H0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h am à 11h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
5

The saskatoon location off of Millar was great. By far the best customer service I have experienced at uhaul. However, the fact that in a major city like Calgary I had to drive 1hr south to simply drop off the trailer with zero other options. I understand the need to stock inventory but it shouldn't be at the customers expense.

adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
2

When I picked up the trailer I had t Rented. The light plug extension cord was missing. I spoke to the girl behind the counter and she told me this happened all the time. They didn't have any replacement cords at the location. As this was the only trailer they had, I had to drive 30 minutes to buy one.

David D. 
Évaluation :
1

Terrible booking website, worst I've ever encountered. Totally incompetent and untrained staff on site.

Chester W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lee-anne D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM C. 
Évaluation :
4

Pick up process was brutal on the U-haul booking end (not specificl to the location iteself). Pick up location for the truck was changed last minute to Black Diamond which was further away and this also meant no furniture blankets being available as had been booked. When I picked up the truck, noticed a pad lock was still on the back which would have made the back of truck inaccessible if it had not been noted. Fortunately, Black Diamond had one other truck of same size on location that they gave me instead or I would have been stuck without a moving truck with a moving company already hired to load it, Staff at Black Diamone were very good. It was the booking process with U-haul that was the problem

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan E. 
Évaluation :
2

Vehicle was not clean in back or windsheids etc very dirty. Took back 5 hours earlier could have given some credit but didn't..

Bev B. 
Évaluation :
4

Make sure the Boss that actually takes care of the U-Haul business from his Gas Station, trains his staff (one Guy) running the whole thing - and had to call the boss to do the check-in... The Boss Was really unprofessional - and I feel sorry for the Person who had to do the work... Worse is that Coop's Garage Burned down two days before I was to pick it up from there... Then Had to go to this place... Took me over One Hour to Finally drive out of the Place- - - I was the only one picking up a Truck.

mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tunde O. 
Évaluation :
3

The truck bed was dirty. Truck had Low fuel level and just didn't drive well really.

Christoper H. 
Évaluation :
3

Have the equipment there that we booked. Make the billing process clearer and more accurate. It took a lot of time on both ends to get processed.

Linda K. 
Évaluation :
1

We had a UHaul reserved for pick up in Canmore and even had my assistant call to double check everything was good to go. Upon arrival we found out that not only did they give our truck away but had nothing to substitute it for. We needed the biggest and they had one of the smallest. We then were told that we had to drive 2 hours to Black Diamond to pick up a truck as that's all they could do. I had 20 people helping us move that day as well as childcare for my severally autistic daughter and this literally messed with all of those peoples work / life schedules. I can't believe that after confirming twice this happened. We also had to move 8 hours away so you can imagine adding 5 more driving hours onto that with 20 people standing around waiting for this, I ended up spending thousands of dollars in labour for people to just wait. This is unacceptable. I know it's not your fault, the person reading this message but I really think this is terrible service and I'm hoping to get 50 % refunded. They gave us 10 % but this is not a simple mistake, this was huge and I hope you can understand that we shouldn't have to pay the full amount. Thanks in advance for reading this and you can most certainly call me to discuss at 403.493.1001 thanks very much barb scott

Barbara S. 
Évaluation :
5

The location was great, but the booking experience was terrible. I booked in Okotoks online with no problems and then the confirmation call told me I'd have to pick up in Black Diamond - 20 km away. This happened the day before my reservation, leaving me no choice but to continue. This ended up costing me at least 40 $more to rent the truck. I will be requesting a refund for this amount.

Camie L. 
Évaluation :
4

My problem is with Uhaul itself. I sent a picture of the gas tank at 3/4 full and sent it to the company. I filled the tank to 3/4 full when I returned. I was charged for 1:4 of a tank of gas. I would like my money back.

Kat M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
5

nothing they are fabulous

Terry S. 
Évaluation :
5

After Uhaul screwed it up completely, the lady at fast gas was great - quick service and understanding of our frustration.

Jake E. 
Évaluation :
5

Very very appreciate for the help provided.

Graham H. 
Évaluation :
4

Better trained staff would be nice, thankfully Jess was on site. That lady is awesome! Downside that truck I booked a month in advance was not available.

Marilyn C. 
Évaluation :
1

A complete and an utter gong show. Took an hour to get the truck, over paid in cash for the truck and gas (because the teller didn't know how to process the order/my card/or the policy on gas when not filled up), and then had to debate with manager to get some of the money refunded (still not as much as what I think should have been refunded). As I was rushing was late to meet hired moving help, did a second trip to get remaining items (not far) that would have fit in truck initially (from my barn) because I was rushing with movers who were only hired for a short time (got charged as much as extra time for movers in the end). Didn't receive the emailed contract till later that night (after requested, so I could see why I paid double than expected)...it did not accurately say what I paid in cash (I have till receipt) and then was surprised by the mileage charge (almost double the rental itself). Will never use uhaul again. Oh yeah, after confirming that equipment was in back of truck the night before, they took it out; as I was stressed and rushing and trying to help teller process order, I didn't double check and ended up not having moving blankets or dollies for my movers...just brutal!

Sheila S. 
Évaluation :
2

The system was very slow at the location and nobody seemed to know what they were doing.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
4

The truck cab was dirty and a warning light to service the truck and inflate the tires was on when I picked up the truck and stayed on until drop off.

Jacques C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Jessica From Fas Gas in Black Diamond, AB provided exceptional service. Especially during these difficult times. Uhaul was very accommodating given we were unable to drop off at our preferred location. We made arrangements with Uhaul through the help of both Koops and Fas Gas in Black Diamond. My only concern was the Uhaul call Center is not well informed of the insurance options and current conditions of which dealers are open or closed. In future I will only book through authorized dealers that help me much more than the North American Uhaul call centre personal.

christopher F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine M. 
Évaluation :
4

Much better experience than the last time (2 weeks ago.) The truck was well maintained and the staff member I felt with was much more knowledgeable. Merci!

Charlotte J. 
Évaluation :
2

It took 3 days to be able to rent it. No staff for the first 2 attempts knew how. Truck exhaust was almost too loud to drive with and windows needed to be down so the cab didn't fill from the exhaust. Front tires were not good for this time of year.

Charlotte J. 
Non les évaluations ont été soumises pour cet établissement.

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