Customer Reviews for Hills Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

This one an the one on eakin Rd Columbus .between the 2 they have over charged me have my info all messed up n then they r blaming it on the next one I drop off in Columbus was told call before drop off n I did n thy say yea I could so I did then be t am they charge me 100.plus more so I go ask wtf they oh well ya reservation say blah blah n that not true so said call the orient one cuz nothing she could do cuz it on orients end n I still not got my money back n everyday they try to take random amounts out so they get shit together

Évaluation :

5

Miss June was wonderful! Very helpful and available. She made the process of moving very easy!

Évaluation :

5

Well maintained, clean and safe facility. Helpful staff and well managed. Would definitely use them again and recommend to others.

Évaluation :

5

Ms. June and Ms. Eva are very helpful and we’re always available to answer questions.

Évaluation :

5

Love Hills Storage!!

Évaluation :

5

Great people and always helpful

Évaluation :

4

Better signage

Évaluation :

1

Drove to drop off the truck the evening of the 14th only to find out the gate was locked and no provisions for afterhours drop oiff. Had to drive home and then back AND THEN they charged me for gasoline which would NOT have been used if we could have dropped off then.

Évaluation :

5

Great place and pleasant staff

Évaluation :

2

There were no clear instructions on how to get passed the locked gate and it made our day start 45mins late.

Évaluation :

5

Pick up location was a bit strange, I had to go to a farmhouse beside the u-haul rental. But it worked out. The unit was not cleaned I cleaned it after I was done.

Évaluation :

5

June is one of the nicest people I have ever met. She always went the extra mile. Great people and great service.

Évaluation :

5

Loved it!!! Will use again if needed, & I will refer to others. God Bless Dena Browning

Évaluation :

5

Absolutely adore Mrs. Hill. Very helpful, very pleasant and a joy to be around.

Évaluation :

5

Inspect inside the UHaul for grease,etc. so it doesn’t transfer to the next user

Évaluation :

3

Customer Service with uhaul is horrible. They changed my location 23 miles further away when I picked up, caused an 11/2 delay.

Évaluation :

3

This location was closed and a locked gate prevented me from using their 24 hr drop off by parking the truck securely on the lot. I did pull the truck up to the gate, locked the doors and put the keys in the drop box. I also THOUGHT I used the mobil drop off on my phone, it asked me to share my location and directed me to drop keys, but I was charged a $20 fee for not doing this. There was also a charge for additional mileage. Part of I 70 West was.closed due to flooding so the GPS recommended alternate routing for detour, which included the PA turnpike. The PA turnpike was using electronic billing due to COVID-19 and am wondering how I can pay those fees.

Évaluation :

1

Have no clue what they are doing. This was our first time ever renting a truck. I kept asking if there was more paperwork that I needed besides my receipt and she told me no that was it I never received a paperwork confirming that we were renting it or where my gas gage was or mileage or if there was any next dings dents or anything in the vehicle. But I was like ok she gave us the keys and left and told us we had to do everything online that it couldn't be doneThere which seemed really strange to me so I had to call the 1-800 number to even figure out where we were dropping off the vehicle and when I called they said that we hadn't even picked up the U-Haul it was the biggest mess that I have ever experienced in my life.

Évaluation :

5

Make your software program more user friendly for the vendor. It took an hour to complete the paperwork and I was the only person in line.

Évaluation :

5

Check in took a long time

Évaluation :

5

June Hill stayed open for an additional half an hour so I could return the truck. She also worked very hard navigating a horrible return system to get my equipment returned.

Évaluation :

5

Nate ... outstanding and was very courteous... recommend again and again !

Évaluation :

5

Very friendly, great service. Thank you June

Évaluation :

5

everything was fine.

Évaluation :

5

keep up the good work

Évaluation :

3

I ordered a dozen furniture pads. When I got there, they only had 7. 2 of them were ripped up and a couple more were very dirty. I used 6, including the dirty ones. It took a while to get everything ready to go, considering I checked-in online... It was a lengthy process.

Évaluation :

4

Friendly people at this location.

Évaluation :

4

By far the easiest uhaul I've ever done business with. I rent trailers a lot to haul music equipment from venue to venue.

Évaluation :

1

We had to wait 45 minutes so the clerk could figure out how to fill out the forms on the computer! She was very friendly, but she (June) had NO KNOWLEDGE of the equipment and NO training on how to fill out the computer questions! (The customer verification and credit card info was typed in 7 times! Seriously? Why was there NO competent person to do a Trailer Rental? And when Agent "Joe" finally got back from where he had gone, he helped hook up the trailer, but the 3 safety chains were only 1 inch off the ground, dragging on the ground at each bump on the road!

Évaluation :

4

I was pretty happy with the customer service.. the equipment left something to be desired. For the long distance I was taking the truck I felt there should have been some changes to the vehicle. for starters no one should ever have to take a gasoline engine of that size across the mountains. the mirrors did not adjust well, the seat was bent,the dash rattled like it was falling apart, the window leaked air like it was down. the radio was horrible the speakers were blown. all of this pretty much I did not know until I was already loaded and on the road. all in all the customer service aspect was good but the equipment was not so much.

Évaluation :

5

You need to call people when the truck is not at the location you are supposed to pick it up at!

Évaluation :

5

Hey, these folks went out of their way to give me excellent service in a pinch.

Évaluation :

5

They were excellent & so helpful & kind!!! It was a pleasure to do business with them. There are lots of places here to choose to pick up or drop a trailer & I'd drive a long way 'out of my way' to use these people again even if they weren't close by!!! They were as good for your business as the other guy was bad!!!!

Évaluation :

3

Decrease the costs!! 20 miles in 2 days. Paid $32 in gas + $167 for the rent of Uhaul. $80 for the Uhaul+30 for Ins + mileage??? crazy!! and very upset customer here!!!