Not a thing
Gregory Peoples
Customer Reviews for Hills Tire and Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
BILLY FORDMrs. Hill could be a lot more customer-friendly. Also, it would help her (Mrs. Hill) to understand that it is very important to move expeditiously and not slothfully while servicing the customer. Knowledge is power. Update the technology for quicker and faster service.
Tessie SandersYou did fine
Carl GipsonMy comment is for U-Haul administration and not this location. I had to wait 4 hours before getting the trailer because U-Haul administration said I had a problem and could not rent anything with them. After waiting for your response, the rental was granted but I never receive any comments from your organization explaining what the problem was. I was thrown 3 hours behind on my plans for 5/3/23 which caused problems for me and my family.
Benard BowersVery professional and very kind
leroy humphriesAbsolutely nothing!!!
Theresa WyattEverything was Perfect
Shontrese DORSEYDon't need improving the best will rent again
Leonard MooreThe pickup location was excellent! No problems at all! The drop off location was horrible! The Caucasian female that called me about equipment that was already returned,was rude, unprofessional,and even after realizing that SHE was in error,no acknowledgement,or apology for calling me in error and it was HER MISTAKE. I hate that location and would NEVER recommend that place to anyone. She also charged a fraudulent gas fee! I took pictures of the gas and mileage! I hope to NEVER have to use that location again if she is representative of your customer service. My name is Janet H. I said what I meant and I mean what I say. That female must be sleeping with the manager or owner.She should either be retrained or fired. She is a horrible representative for your company. No response desired!Learn how to talk to people ! The only reason that she didn't get cussed out is because I was coming back from burying my Mom and was very preoccupied. Any other time she would have gotten lit up with a mouthpiece with no filter or brakes with her disrespectful self. Customer service is a thing of the past and you proved it!
Janet HumphriesTop notch
BILLY FORDMaintain the same level.
BILLY FORDThe lady that checked me out was super nice and explained charges to me clearly. It was greatly appreciated. Merci!
Lindsay Maywas literally only one spot left to park the truck
Michael ClantonN/a
BRIAN SmithMrs. Hill was very nice and helpful. I did clean the seats and steering wheel because it did not feel very clean. Also, I had to go to another dealer to get moving blankets. Other than those two things, it was a very good experience.
Nicole HarrisWould recommend location but not company
Christopher WhiteI WILL NEVER USE UHAUL AGAIN.
Christopher WhiteGreat customer service and easy rental process!
Tameta WitherspoonUHaul employees that I interfaced with were extremely professional and helpful
Anna TreutingGreat service! Enlightened me on other U-Haul services and how my trip could go better next time.
Gariandra DupreeNo comments
Vickie BookerMy hometown, great to have a location available, good service.
EDWARD MARISHVery friendly staff & clean location BUT - Dead bed bugs & a couple live ones were found in the U-Haul truck. I think it should be mandatory for U-Haul to check for these. It's frustrating to think the U-Haul will be clean, yet find such a difficult bug to get rid of crawling on your items. Will definitely check in the future.
Adam HartsfieldWas closed when I dropped off. The neighbors across the street helped me with my trailer
Stacey LafleurThe service was great, the lady that helped me,waited after hours for me to go to an atm, most appreciative
Bradley SellersEverything was great, the lady that helped me was so nice.
Hannah KnowlesThe staff were friendly and helpful!
jennifer maggioHave a back up plan if the system is down.
Jamie HunterI love these people, they always find a way to help me.
Eddie MurphyVery nice people
billy harmanThe Hills were incredibly helpful and kind. Best U-Haul I've had.
Russell JohnstonLove everything
Edgar HillI ended up at this location because they had the size truck I needed and I appreciated that they were proactive in meeting my needs and they were friendly. They were able to change my drop off location (or at least said they could) after I requested a different drop location than what was auto selected online. The change in location became a problem for drop-off but I don't think it is the pick-up locations fault.
Lucian ShockeyService at Hills Station was superb!
Tyeshah WilliamsNothing Hill's was great, no complaints!
Sandra DupreeWasn’t rude but wasn’t friendly eather
Fredrick OliverI have been pleased every time I have needed a I haul.
Daphne Gallot KnightenNone---the personnel at this location was the most courteous that i have ever experienced at U-haul. i will strongly recommend to anyone.
curtis barhamThe Hill's are a customer-focused special team. Flexible and professional. Fair.
Will SuttonHills oil met me on a Sunday and was very informative and professional
John BrownThis facility helped us when we our truck broke down 1/2 way to our destination. The man that helped went above and beyond to help with our situation, we would recommend to anyone in the area
Joel SchoeningVery friendly people, who were very helpful in explaining our rental options. If I ever need to rent another Uhaul, this is the location I'm going to.
Alexander BrodtmanOnline truck return very easy and quick
Iana Dinglethe lady that helped us was very nice and helpful. We had a great experience.
Tamay WhiteMr. and Mrs. Hill are very friendly and understand the importance of great CUSTOMER SERVICE.
James Maryland