Very good service. Informative and even helped with hookup.
JUSTIN SMITH
Customer Reviews for Hines Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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A very nice place.
Ed SweetEverything was good
Susan GregoryKyle is very personable and helpful. Extremely knowledgeable.
Mary OConnorNothing to say but good, the gentleman running the facility was personable and courteous. Equipment was wonderful and he explained some differences in van mechanics. Recommend greatly Hines storage!
Brian HoffmanGreat customer service and cheaper than expected. Excellent emplacement!
Daniel StonerGreat company, had exactly what needed and time to pickup.
Roland FoxThis location is super easy to work with. They make suggestions and make sure you have everything you need before you leave so I would say really friendly really helpful. I would definitely recommend this location to anyone in search of a U-Haul.
BARRY WORLANDThree times I've reserved a truck and no one was there for pick up. I rent a uhaul every other Tuesday and deliver food from Chewy to animal rescues. We lost that account.
Tammy RayWill use again!
Andrea OlsonThe best place you could ever want! Absolutely, the friendliest and helpful place I have ever worked with. mr. Hines is extremely friendly and helpful. He goes out his way to help you if he can. I highly recommend this place to everyone.!
Roger CrainThe owner was fantastic! I loved how easy going he was and accommodating. Will definitely come here for my future moves.
Samuel ConlinFix the app so it works for after hours drop off. I had issues with the app so I called the number and the gentleman to care of the return
FLOYD FOSTERThis location has always had the vehicle I've needed for the job at hand. They are easy to work with. So if you need a truck, this is the location to call for courteous service.
BARRY WORLANDI really have no suggestions offhand I could not of had a better experience Hines Uhaul is awesome I would recommend it to everyone.
Roger CrainHave gas in the truck. We had to immediately go get gas.
Stacie GrenScheduled to pick up in a different location and u haul automatically changed my pick up to this location which was further away and cost me much more money. Moving company scheduled through this site did not show up, causing me to rush on my four hour window. Stressful experience altogether
Olivia PriceSuper friendly!!!
Hannah MacphersonNothing, everything was perfect!
Micky SechmanI don't understand why if you have my license, license plate number, home address and credit card information, why deem it necessary to presume I am going to steal your trailer/property. Attendant at this facility wanted reference phone numbers i case I didn't return the equipment. This is absurd! Had I not been in dire need of the equipment this day, U-Haul could have kept their equipment. The "ease of check in" took longer than the online return…. I will seek alternate rentals in the future when possible.
Steve SquiresVery good customer service , great guy .
Ronald TimoWonderful, friendly service, great vehicle. No issues!
MAC BELLNERI had great service! Easily in and out with great equipment.
Robert SmithHines had excellent service. I would recommend this location 100 %
Dylan RomerTruck was rough to drive.Wasn't sure it was gonna make it through the day! Gentleman at counter was super nice and friendly! A little confused why I was charged at pickup and charged again to drop off after hours, definitely would like to understand this
Nicholas QuasebarthVery good experience. Excellent service, good product, efficient.
Raymond VeithI was mistakenly charged a safe move fee.
JASON PETERSONCheck and replace turn signal lights are working properly
John CamposThe owner was super friendly and helpful. Service was fantastic
Timothy ARTERBURNMore parking spaces are needed for returning vehicles after office hours. The place where I was supposed to leave the truck was full and so I had to improvise.
Michael KeilyThe van was overall clean but following are some opportunities for improvement: 1. The windshield was not clean 2. There was a smell of cigarettes 3. The driver door seal is not sealing and letting in road noise Other than that it's a great van and it did the job for me!
Sal MiliotoHad some trouble getting the keys and truck at first but got it figured out with the help of a nice gentlemen helping at that location. Trucks gas was not full when I got it but I returned to the same amount that was in it when I got it. Other than that no issues
Spenser ShulerEverything was perfect, the owner Kyle is a super guy that made the process very easy.
Ronald SturgeonVery good service
Harjinder KumarThe guy who was working was great, uhaul’s website not so much
Zakary GaddieFriendly, and efficient!
Elizabeth PolizziHave a wider gate.
CALVIN PERKINSEverything was great! Thank you
Randolph MorganThis is a great location to rent from. The owner/operator is helpful, courteous, and easy to work with.
Chris Browni had a very bad day i call set a time and day for other place get there after earth moving machines had road blocked could not get around them had to wait my 3 pm to 4 pm pick up i got there before 4 pm would been 3,3 or before but road was blocked got there could not find any 1 outside door was locked later i saw sign closed because of health reasons went to other place in plainfield ind no 1 there door locked as well called no answer left message so i was trying to find trailer while i was talking with uhaul after 20 minutes owner shows up takes care of me i have only 1 day off a week from work and work 12 hours at night had only 5 days to pick up a online buy or they resell it i be out 4 000 i payed so that day was a nightmare made real and the other place helped me out ty to them
Anthony BorenKeep giving quality service.
BEVERLY NEWSON-SMITHNo comments.
Sandra ReynoldsGreat service as always. I really appreciate Hines U Haul. I have used this location on several occasions, and have always been impressed.
dennis batalisKyle was very friendly and professional. Great customer service! I will continue to use this location.
Bre GilbertHines Self Storage staff was very friendly and accommodating to our needs. Definitely recommend renting any U-Haul equipment with their team!
Paul ReedAir conditioner did not work properly. If we would gave known this we would have used our own truck. Having a cool cab on a extremely hot day was the main reason we rented a truck. The lack of a properly working air conditioner was very disappointing, this problem should have been discovered and repaired prior to renting this truck. In my opinion.
SHAWN FITZPATRICKAside from an animal to pet or a foot massage while details get settled this experience couldn't have been any better. Serious. Thanks.
Lauren CooperKyle was absolutely amazing and made it so very easy for us to pick up and drop off the Uhaul once we was finished in moving our Mother into her assisted living facility. Fantastic service and I would recommend Kyle Hines to anybody in a heartbeat that needed a uhaul truck. Great customer service is a very rare thing these days. Kyle Hines Uhaul is the exception to that. Very fast and efficient. Blessings Jeff.
Jeffrey ThomasKyle was helpful Easy transaction
Kevin Earnest