Definitely issues when checking in to getting the truck with the specs
caleb B.
Customer Reviews for Hines Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy to book and get a moving vehicle as 123!
Salvatore M.Excellent
Denis M.Outstanding service above and beyond our expectations. This location will be our new go too,
Jennifer K.Perfect
chertizar G.You can't improve at this location. Everything was PERFECT!!
Craig S.Make sure upholstery is clean, smell is fresh. This was not the case with our vehicle. Also, some uhaul drop offs parked right outside exit gate which makes a tighter space for leaving storage area
Diane H.Nice help full customer service and friendly.
Mayank D.Was a little confused as how the system worked…..maybe have a first time rental checklist and walkthrough. I finally got it…..I guess â€
Jody H.Good customer service
chertizar G.Perfect
chertizar G.The gentleman that checked us out was just wonderful, very nice and courteous
Michael G.Kyle always picked up the phone. We dealt with him when we needed a couple of storage units and when we rented a Uhaul truck and vehicle trailer to move to Florida. He was there for us when I called him at 11pm at night for advice on how to deal with roadside assistance on a flat tire. Good guy to deal with. I highly recommend Hines Storage and Uhaul. Larry
Larry A.The owner was very nice and made sure we were taken care of.
Abby B.Had issues with the app not working when I returned the truck after hours. I call the number on the fence and the nice gentleman on the other end said he would take care of everything, I just needed to park and leave the keys. Very helpful. Thank you!
Amanda C.We were slightly confused by the open hours of the location. We didn't realize we had to use the app to pick up the truck and intended to go into the store. Don't know if there is a way to as this to the website, but that would have saved a lot of confusion!!
Marie D.Très sympathiques et professionnels.
Rubem C.Nothing, it was a great experience.
Tom M.Just keep being kind and friendly! Great service!
Jonathon J.Probably one of the best rental experiences I've had. I wi go back there again.
Anita D.Worst U-Haul experience ever. I reserved my truck online a few hours in advanced and then when I got they they had decided to close early and nobody was there. We called and they gave us a different truck which was fine, but they should have never let us reserve something that wasn't going to be available or change the posted hours if they are going to close early. Then at the end there were extra fees that were never stated when I signed up. I am just annoyed at this point and won't be coming back to this location ever.
Allison L.Very courteous and professional. Equipment was good.
RANDAL LAWRENCE W.Easy, straightforward, wonderful experience provided by the Customer Service Rep. No loose ends or anything else.
YOSWA K.The gentlemen at Hines was extremely helpful and friendly. Trailer worked great.
Carl S.Great experience!!! The guy who helped was friendly! Definitely would recommend this location.
Ashley F.I pulled up a guy was outside in what looked to be his personal truck and told me to leave it and he would send me an email, my wife and I both cleaned out the truck, I got an email that he was charging me 75.00, that truck was cleaner than when I picked it up.
Kevin B.Courteous and friendly.
Laura R.There was a problem with our first trailer. I contacted the place that I got it from and they fixed the problem immediately. They went above and beyond to make my moving experience go smoothly. Highly recommend this facility for your moving needs.
ELIZABETH C.Easy process. A pleasant and convenient experience.
Eric S.The wiper blades needed replaced. They just smeared the precipitation and made it harder to see. Otherwise great experience.
JENNIFER K.Nothing everything was amazing
Jonathan V.This is the second time we have used this location and both times we had issues. We were to pick up our u-haul at 8 am. I was told on the phone that the u-haul was staged and ready for pick up. Once the person looked on surveillance, they realized the u-haul wasn't even there and wasn't staged for pick up. We were late to arrive in Columbus because it took 45 minutes to pick up the van.
Susan S.Just keep doing as you do! Kyle was great to deal with!!!
Robert H.Best service ever.
Ed S.Awesome customer service !!!! Will rent there again when we need something !!!!
Joe B.Excellent service! Communicative and really nice personnel!! Definitely going here if I need anything again.
ARACELI V.Kyle was exceptionally helpful to someone new to U-Haul. He is an asset to the brand!
Kris K.The truck was in good shape and the guy on duty was very friendly and reasonable
Sunday O.I think Kyle the owner is very helpful and cares about quality customer service. I recommend the Hines location for Uhaul service, you will be in good hands.
Victoria C.I am pissed off. I did not sign up for any kind of coverage but i just received my receipt and i had $14 taken out for the dumb shit. This pisses me off. And i wont be returning here.
KEITH F.Extremely friendly and knowledgeable staff.
cheryl P.It had been raining for a while when I arrived - there were some sizable puddles to navigate to get to the lockboxes - other than that, it is a great location!
Andrew F.Self serve was easy to use. Thanks!
Steven R.Kyle Hines was outstanding in all respect, including professionalism and courtesy, in this entire transaction. Train others to do as he does/did.
RANDALL H.I mistakenly put key in drop box before website drop off check out so I couldn't take photo of mileage nor fuel guage. I called location & left message but nobody ever called back as I requested. When I got emailed receipt I was charged for 3 gallons off gas $11 and change although tank was on 1/2 tank. I actually picked up with slightly less than 1/2 tank.
James C.