Easy process. A pleasant and convenient experience.Eric S.
Customer Reviews for Hines Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Plainfield, IN 46168
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam - dim : 7h am à 12h pm
Heures d'ouverture spéciales
- 1/23/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The wiper blades needed replaced. They just smeared the precipitation and made it harder to see. Otherwise great experience.JENNIFER K.
Le client n'a pas laissé de commentaire.Shaniqua B.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Carrie M.
Nothing everything was amazingJonathan V.
This is the second time we have used this location and both times we had issues. We were to pick up our u-haul at 8 am. I was told on the phone that the u-haul was staged and ready for pick up. Once the person looked on surveillance, they realized the u-haul wasn't even there and wasn't staged for pick up. We were late to arrive in Columbus because it took 45 minutes to pick up the van.Susan S.
Just keep doing as you do! Kyle was great to deal with!!!Robert H.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.RONALD H.
Best service ever.Ed S.
Awesome customer service !!!! Will rent there again when we need something !!!!Joe B.
Excellent service! Communicative and really nice personnel!! Definitely going here if I need anything again.ARACELI V.
Le client n'a pas laissé de commentaire.DONNA M.
Kyle was exceptionally helpful to someone new to U-Haul. He is an asset to the brand!Kris K.
The truck was in good shape and the guy on duty was very friendly and reasonableSunday O.
Le client n'a pas laissé de commentaire.Susan B.
Le client n'a pas laissé de commentaire.Richard E.
Le client n'a pas laissé de commentaire.ASHE A.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.Michelle A.
I think Kyle the owner is very helpful and cares about quality customer service. I recommend the Hines location for Uhaul service, you will be in good hands.Victoria C.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.NICHOLAS W.
Le client n'a pas laissé de commentaire.JENNIFER H.
Le client n'a pas laissé de commentaire.tonja H.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Shawn K.
Le client n'a pas laissé de commentaire.ANTONIO T.
Le client n'a pas laissé de commentaire.Frankie H.
I am pissed off. I did not sign up for any kind of coverage but i just received my receipt and i had $14 taken out for the dumb shit. This pisses me off. And i wont be returning here.KEITH F.
Extremely friendly and knowledgeable staff.cheryl P.
It had been raining for a while when I arrived - there were some sizable puddles to navigate to get to the lockboxes - other than that, it is a great location!Andrew F.
Self serve was easy to use. Thanks!Steven R.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Kyle Hines was outstanding in all respect, including professionalism and courtesy, in this entire transaction. Train others to do as he does/did.RANDALL H.
Le client n'a pas laissé de commentaire.DANIELLE D.
Le client n'a pas laissé de commentaire.Jack W.
I mistakenly put key in drop box before website drop off check out so I couldn't take photo of mileage nor fuel guage. I called location & left message but nobody ever called back as I requested. When I got emailed receipt I was charged for 3 gallons off gas $11 and change although tank was on 1/2 tank. I actually picked up with slightly less than 1/2 tank.James C.
Le client n'a pas laissé de commentaire.Victoria M.
No commentsCHRISTOPHER W.
The staff was very helpful. Made it easy to pick up and drop off the truckDavid Z.
The owner was really helpful and knowledgeable. Will be going back whenever I need to rent againEric D.
Absolutely NOTHING!! I was concerned I might need a larger unit and was told just to call even after hours and he would take care of it. Property was very clean and owner exceeded all expectations.Robert M.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.JACKSON W.
Le client n'a pas laissé de commentaire.Timothy O.
Le client n'a pas laissé de commentaire.Jamie F.
Le client n'a pas laissé de commentaire.joia D.
Used this location 4 timesâ€¦great service every time.DANIEL M.
Great customer service!DARLAYNE W.
Only place open on Halloween! Kyle was super friendly and helped me out very much!Christopher P.
Le client n'a pas laissé de commentaire.BRANDON M.
Was not shown how to operate the equipment.Bruce F.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.PAMELA M.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.BRUCE M.
I don't know if this was related to the location, but I was unable to do an after hours mobile check in because the app couldn't find my location. But there was a local number I could call and that person helped me get squared awayBRIAN K.
There was absolutely no place to park the U-Haul when I returned it after hours I made it work but the place was really cramped and hard to park anywhereMichael S.
I had a amazing experienceLATOSHA T.
This location was not easy to get in to. Following through on sending a confirmation on getting their trailer back was slow. I had to contact customer service to get an email. The person was there to tell us where to park, but failed to complete the contract timely.John R.
Le client n'a pas laissé de commentaire.JOSEPH L.
Ensure that they realize the height of the vehicle due to the issue that I live by a railroad overpass that gets hit weekly by the weekly renting trucks.Duane W.
Le client n'a pas laissé de commentaire.Christy O.
No one was in the office. It was a gated storage facility. I went to the office door and the facility was locked. Not sure the proper check-out of the equipment occurred since later that evening I received a message that the rental was canceled since I did not pick up the unit.Steven P.
Keep doing what your doing! Great customer service and repeat customerPHILLIP M.
Le client n'a pas laissé de commentaire.SENGA C.
There is no one to help you. The online proccess takes way too long, it is cumbersome and just bloody ridiculous. I will never use this location again, and will tell everyone how awful it is. I did not feel safe there, I did not feel it was safe to leave my car there either. I had to make alternative arrangements, which ended up costing me more, defying the whole reason for me to rent the truck in the first place.ADRIENNE L.
Nothing, a great experience!Kirk H.
Well th r only thing was the van was not big enough so I had to make 3 trips so more milage I needed the small truckBARBARA S.
Both locations very helpful easy pick up and drop off. Tho only thing I didn't understand was my receipt I got today on contract#84810016 was for $0.00 I assume my original pick up estimate will be the final bill.THOMAS C.
This location was excellent however I would like to speak to someone in management about the location I had prier to this on. 317-362-9659 Scott.Scott V.
Le client n'a pas laissé de commentaire.Mathew F.
The u-haul rep was very nice and helpful. This was my first time renting a truck in the Plainfield area & I'd definitely recommend this location for all of your needs for moving.KELLEY B.
The gentleman running this U-Haul facility was wonderful to work with! He answered questions, was very knowledgeable, and offered to help us above and beyond - which was very much appreciated. We will definitely rent from him next time!Thomas H.
No suggestions for improvement. Owner very accommodating and peasant to deal with.Robert N.
Le client n'a pas laissé de commentaire.MARK G.
Le client n'a pas laissé de commentaire.Brandi L.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Lynn J.
Great experienceTHOMAS N.
Le client n'a pas laissé de commentaire.Phil D.
Great experience. 10/10 would recommend.Ethan S.
Le client n'a pas laissé de commentaire.Ernie H.
There was some confusion about where I was to drop off the truck. I had to make 4 phone calls to make sure that everyone was on the same page. But it all worked out. Overall, it was a good rental experience.Mike C.
The right front tie strap kept coming lose. We had to stop 4 times to re-attach it. The metal piece on the carrier was loose and would cause the tie strap to become loose.JAMES B.
Said to call left message 5 hour's later said they would check it in finally Monday morning checked inHAROLD W.
My online total when I reserved it changed when I got to the property. 20$ more for the exact same thing I had reservedPaige W.
Kyle provided excellent customer service! I have rented from his location multiple times and I have recommended Hines to friends.Jennifer T.
Le client n'a pas laissé de commentaire.fred C.
Wow! My truck had to go to the dealership for a repair and it was Labor Day weekend! I needed a truck to transport the camping gear and get my boat into the water. Hines U-Haul in Plainfield,Indiana came through with a nice truck and at a price that well exceeded my needs. Thanks Hines, you'll always be my first call and I'll definitely recommend anyone I know that needs your type of service!DAVID P.
Le client n'a pas laissé de commentaire.Alicia D.
Kyle is a great person to work with.Michael S.
Advertised 20o for 1 hour put less then 18 miles on it and was charged a limit ke less then 60. I never received a contract e mail .ROMEO S.
Le client n'a pas laissé de commentaire.DAVID S.
Couldn't get a printed copy of my contract.DAVID PARKER M.
No answer when I called to drop off. No one was there during â€œbusiness hoursâ€.Rachel S.