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ISANIA O
Customer Reviews for Hitch World Of East Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location was great. People were nice and helpful no issues at all with the business and location! The truck tho was not. The battery died on us halfway thru the trip. We had to purchase jumper cables in order to jump the uhaul to get it back working. Also the back tires was low on air throughout the journey and we had to refill it once as well. The people were great. Truck was not.
KATHERYN RNothing, the customer service was outstanding and it was a quick process.
KEVIN WI dropped off after hours
CHAD BDoesn’t matter, people will always be moving and need u-hauls.
DORMINIQUE FGuy was helpful
DEREK Athey corrected the bill from McKinney location on authority of area dispatch manger
DAVID GThis is an excellent location. The owner is so helpful in regards to making everything so easy. From making the reservation, to helping extend it, and other details. Other locations have pushed me to the app or online to make reservations instead of helping me in person.
PATRICK CMake sure everything is explained. This U-Haul site was the worse experience I've had with this company. And I'm not planning on using this service anymore anymore
CEDRIC JHitch world installed my hitch. Best around in my opinion. Great place and easy location.
KEVIN KEasiest and smoothest pick up I have had.
KENNETH DFast and friendly service!!! Always a breeze to pick up a trailer quickly! Only place in Tyler I'd recommend to use!
JENNIFER MLifetime U-Haul customer here - this location has been the best experience I've ever had. BEST customer service, quick in and out - very helpful !!! Nicest guy to work with !!!!!
PHILIP MDid not explain the charges. Equipment was old and oil light stayed on.
JORGE LThe gentleman was just wonderful 😊 I will tell all my friends about this place ☺️💕
GLORIA HVery friendly. Easy process I was in and out within a few minutes. Merci.
JERRY TIt was hard to do on line
Jerome LBetter lighting at night, Property not neat. Trucks were all over propertin making it difficult to find the proper one. There was not requested dolly in the truck. Truck was not cleen, low on fuel and did not have washer fluid for the windshield.
MARK MHe was very polite and helpful, would recommend his location to anyone who needs it!!!
MONICA WGentleman that was working there was one of the kindest and most knowledgeable and helpful person I've ever met at a U-Haul location.
Gerald RIf I could have I would've canceled my reservation for this particular U-Haul. The U-Haul was disgusting, the check wasn't easy as I'm used to. The U-Haul dealer was rude and unruly. The tire was low on the U-Haul when we got there. We told the guy at the front desk he said well I'm sorry we don't have air here. All while having a working car shop that's he's renting U-Haul's out of. I really feel I should be refunded some of money back. Then he gets antsy because I'm taking to long to take my own pictures of the U-Haul. I always take my own pictures with time stamps and proof of what I'm renting. Because for some reason he already had random pictures already generated in the app for what the truck looked like. I was told I could go get my own air since there's nothing he can do to fix it. I had to go ask him where the keys where since they weren't in the key box as I'm used to with mobile pick up. It was all just a mess, the truck itself was raggedy the passenger door was messed up the inside and out was dirty and sticky. I will never rent from that dealer ever again. I have never ever had an experience like this.
Kayla EI never finished checking out on the app. The app was jerky and sometimes froze up and eventually just stopped working. Didn't know if I actually checked out or not.
Kevin PGreat location and easy to rent moving equipment.
Ronwyn HVery nice folks. Had the vehicle I needed.
Larry KIt took me almost 3 hours to have everything situated. I had to make multiple calls. Dealt with some rude customer service representatives at the scheduling department and also had to go to a different location. Just so many issues and miscommunications.
Splenderah OExcellent service, I was able to call and edit my pick up time with no problems at all. Merci
Roshaunda FVery friendly and treat you good
ROSEMARY GI love my U-Haul company anytime I need them. He's always available. He's the best customer service representative. We need all taxes here in Tyler, Texas.
Samoa SThe owner of this establishment is the kindest and customer service oriented person. He makes the experience fast and easy and I felt completely taken care of every step of the way.
Jennifer RMy visit was so pleasant, I wouldn't change a thing. You don't fix what's not broken.
CAROLYN CThe trailer was dirty ( full of clumps of grass). Then ,when I had problems with my own vehicle while using the trailer and therefore was unable to return the trailer on time. The location (Hitch World) called and left a voicemail ( at 5 hours late) impersonating U-Haul in Louisiana saying that they had reported the trailer stolen. I have visual voicemail, so I know it was them and still have the voicemail. I realize I was late, but I rent trailers a lot from U-Haul and I think it is very unprofessional for one of their dealers to call and flat out lie to a customer and make threats or scare tactics. I will never do business at that location again and will encourage everyone else to not do business with Hitch World either. Because if he will lie about one thing, he will lie about anything.
DUSTIN ABest place to go in the north side area, very good coustermer service. They don't make you wait for 1 hr like other places.
Veronica RGood customer service at the front desk!
Ed HService rapide et convivial. Definitely will use this dealer again.
Matt RVery friendly and helpful.
mary bWhen I arrived, there was no one at the > 10 am at the business. There was a sign on the door stating the business was closed. There was an additional sign stating the closure was due to a funeral and they would be back on the 1st. I dropped the key in the night drop and immediately called the point of origin of my rental to insure I had done the right thing.
Bob LNothing. Your guys were very professional and courteous. I would hire both if I needed a couple employees!! Thanks.
Bryan JMy overall experience with the Uhaul company (specifically the Rose City location a few miles from Hitch World) was absolutely horrid. I was disrespected, ignored, hung up on, and threatened, concerning law inforcement, for a situation of which I was not at fault. Once my reservation was transferred to Hitch World from Rose City, Mike was extremely helpful and patient, especially regarding a situation/reservation that he previously had nothing to do with. I appreciate him to the highest as well as Erika in customer service. Thank you both very much.
Cashay CAbsolutely nothing to improve. I had gone to 3 other locations where I had reserved a trailer online. I get there to pick up and all they have is a utility trailer with no ramp or dolly available. I get to Hitch World and he was not only accommodating in having the correct trailer, but he came out and hooked it up with chains for safety AND made sure the lights worked after going it to my vehicle. I didn't have do a thing. He was wonderful. From now on I will check with Hitchworld world for all my uhaul reservations! Thank you for being a lifesaver and so kind! God Bless you! - New Resident from Tennessee
Ashlee HGentlemen was very helpful
ricardo gRude and of no assistance; unhooked myself, no help or inspections of trailer; said I was paid n could go; later in the week I received a $20 cleaning fee, said I didn't fold blankets, I paid that; a week later he put a $15 late fee on my rental which resulted in preventing my next rental- 1 1/2 hours to resolve an illegitimate charge, late for my house closing by 30 minutes; I am filing a BBB complaint against this dealer. They r Not worthy of representing Uhaul! Very displeased customer!
Robert D