Gentlemen was busy but did get my rental completed within less than a hour of calling to confirm drop off…
Shela S.
Customer Reviews for Hitch World Of East Texas
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The rep waited for me as I was running late today if I pick up. Great service, great attitude. I will use this location again
ANTHONY P.The only issue I ran into was that one of the tires on the trailer was very bald and needed to be replaced.
SCOTT C.Great customer service., Mike is extremely great oerson
tammy T.Great service - fast & friendly
Douglas C.Double check to make sure your customers get what they pay for. U-Haul charged me for an appliance dolly which was not in the truck when I picked it up. Since it is a self rental location there was no one there for me to ask about it. When I mentioned it, in an email, and I returned the truck, they still charge me for the full amount including the dolly. The message said they would have someone contact me regarding the issue but, a week later, I still haven't heard from anyone.
Lane T.It was very convenient and service was friendly and helpful.
MARK STEVEN H.Asked for help loading SUV onto the auto transport trailer, was met with attitude. And, not until I drove it ten miles down the road did I realize they did not attach the safety chains. The truck was filthy and smelt like smoke.
JAQUELINE G.Everything was great and went very well. The manager was courteous and pleasant.
MARTIN B.Hay they are great people who work hard for you to make everything work for you, very professional people I enjoyed working with them and we'll use them again in the future
DOUGLAS V.Not open
JOE M.It was great there's nothing to improve it was great
DANIEL T.Very nice guy that runs it..
JON M.Easy and efficient process!
AMAYA JANEA F.Clean and disinfect truck before renting. Your app doesn't work very well for after hours return. It stated I would receive a receipt but have not yet. However this survey has been received ao I know u have the return processed.
SUSAN B.Keep up the good work!
Kevin R.Great U Haul location — have used them for years
STEVEN D.On line rental for Sunday pickup while location closed. First problem was corrected by on phone representative. Second problem was system would not scan back of drivers license. Scanned 3 times then ask for photo. Attempt to take picture only brought up black screen. Representative ask to send photo by email using another phone. Sent and she stated she had uploaded the picture and try again. Same results. Finally system accepted photo just as representative was transferring me to on line help. Started process 5 minutes before scheduled pickup and finally got rental finished 45 minutes after scheduled pickup. Great company but the self rental system has always had glitches. Uhaul the best there is in self moving and taking care of their customers. Really couldn't rate location which is closed on Sunday
Darrell S.These folks are really nice people.
THOMAS B.Son of a b**** charged me for gas it up it had 3/8 of a tank I took it back it had 7/8 of a tank so that dirty bastard stole 30 $from me and I'm going to get it out of him or somebody's ass.
WILLIAM C.Highly recommended! The best service hands down! Will definitely do business here again!
STEPHEN D.Great service!
Joshua G.They was closed but the drop off service was great
Courtney B.Friendly, helpful staff. Would absolutely recommend.
Charles S.I had put in what place I was returning it, got a call saying to take it somewhere else and I couldn't find it at night so returned the next morning...granted they were closed but got charged for another day
Gwendolyn H.Super helpful folks!
Dwayne B.Superior customer service
TAMINA W.Better Inspections of vehicles. Staff is fantastic!
Jakory C.Rien
John B.They were friendly and service was fast, in and out with no problems
Clay H.went the extra mile to help accommodate my needs.
ROBERT N.Just keep the excellent costumer service
Jose A.Instead of being wrongfully charged 152,00 $, I would have preferred a clarifying phone call. I made the reservation online and modified it in Tyler, TX, when I picked up the truck. I do not know where the error occurred. My contract number is 26845909 and my phone number is 972.415.6447.
CHANEL V.This it where I go for all my rentals. Very nice and helpful.
King R.No one was there at 1:30 - 2:00 PM and the self checkin did NOT work!! Thank goodness the lady at the U-Haul number I called was so super helpful!!!
Ronald B.We had ordered 2 utility dollys that were not included. We were told the facitility would be open upon arrival. We ran a little late and they had closed for the day.
Jamie L.PARKING LOT WAS BELOW THE GROUND LEVEL AND THE RAMP IS NOT PAVED PROPERLY. FOR ANY NEW DRIVER OR FIRST TIMER, IT'S SCARY TO DRIVE UP FROM THERE.
Hirenkumar L.Truck had a few issues. Tried getting a hold of customer service for help. Waited on the phone for 20 min with know help. Hung up the phone and fixed the truck ourselves. Soooo customer service and the help hotline needs some work.
DAVE B.You are a good business
Randy M.I made an appointment via the web. I changed the time the day before I picked the equipment up. When I arrived, there was a couple in the waiting area. They stated they believed the owner was in the maintenance area. 30 minutes later and another couple arriving, no one came out to see if anyone needed help; although the door chimed in the maintenance area each time the door was opened. Horrible customer service. As a company, I love UHaul, but I will not use this rental office again.
Joe K.Nothing. He does a great job. He had the trailer ready to go, so we were in and out in a few minutes. He is always great to deal with.
Sean H.Service was great. Equipment was good.
Brian F.