Le client n'a pas laissé de commentaire.
Melissa M
Customer Reviews for Holiday Inn Port Clinton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service and communication from beginning to end.
Michael SClean truck, but battery died and had to call for a repair. The repair was timely, but set my schedule back.
Matthew PEnsure cruise control is standard in all vehicles
gerard sThe owner was empathetic to my long drive and the weather and that I had forgotten to leave the key when I dropped off the vehicle. My overall experience was great although I hope to never move 1700 miles again.
Laurie LVery fast check out. Location was very nice
william fVery polite, excellent quality customer service. I will definitely use Uhaul services for all my moving needs.
Cassie BI stopped to put gas in the truck and the battery completely died and left me stranded. My husband ended up having to bring jumper cables and fortunately got it started. Because of this I missed being able to drop off my old couch, which was half of the purpose of renting this truck and ended up having to take it back to my house because the place was closed by the time I got the truck started again and had to schedule a pickup after, which cost $50. The only benefit your company has is excellent service reps. The two I spoke to were extremely helpful and prompt. Otherwise, this experience was horrible. The truck was clean but needs mechanical attention.
Cassandra BPick up was excellent, representative was great. The return was horrible
Denise MNothing better
Dorothy MNo complaints awesome staff
Marc AFirst experience with a remote location. Was not a good experience.
Christine LYour customer service rep John was great to work with!
Thomas SHandling reservation remotely was a plus. Howrever paperwork came after the fact. Was surprised by the $15 insurance charge - this had not been mentioned. The pickup location was very handy for me - will use again if needed. I will recommend to friends, but advise them to make reservation several days in advance so paperwork, re contract info, is received prior to use. Would also advise them to ask for extra charges beyond rental fee and mileage rate.
Ed CJohn was absolutely the best to deal with very much appreciated his expertise and he comes highly recommended
Steve EEverything went so well working with the man named John who got me on my way without a delay! Thank you John!
John Vmake sure trucks are clean garbage in the back and energy drink bottles, and papers in front - I threw everything away
Joe RPerson very helpful and easy to drop off.
Jon SThe return process in the app stopped just as I was about the photograph the cleanliness of the inside of the vehicle and then there was no way to pick back up where i left off
Kevin BTwo great experiences . John is very helpful and he makes the process very easy.
Marie BThe transaction was smooth, John was very helpful, gave me a good price quote and discount, responsive to calls especially this was my first rental of 20 ft Uhaul truck
Justin QIt was a very simple and efficient check out and check in procedure.
Claude FThe owner called me in the morning to help me out with returning my two trucks to the same location vs two separate that the app had assigned me. It was so helpful and much appreciated
Angie NNothing it was a great experience!
MATTHEW KThere was no ramp on the truck..what os the point of that..We wasted money renting it ..we could not use it .absolutely absurd that we were not informed that it had no ramp
Darnelle WTruck started hard and felt unsafe to drive. Contract was not explained when gentleman called several times to retrieve drivers license information. No one informed the gas had to be at the same level or we would be charged a lot. I expected to pay no more than $200 and I paid almost $400. I am very pissed off with this company and will NOT be recommending or reusing
Mathew WThe people were kind and helpful but uhaul dropped the ball. My truck was not checked in so it took over an hour to release it to me. I did not have the blankets to protect my furniture or the dollies I paid for.
Jodi B