Évaluations des clients Home Satellite Center LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Home Satellite Center LLC
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sheri P. le
Wonderful guy in Marshfield.
sheri P. le
The guy in Marshfield will was awesome. Very helpful and had everything ready.
connie J. le
Nothing
Alice F. le
Gentleman in the office was extremely helpful when I needed to switch from what I had reserved. Very accommodating. Thank you!
stacy A. le
Even though you travel long distance. There should be a compensation on returning early, or credit on milage.
Scott B. le
No issues at all, rental went well.
Chris G. le
Cab was dirty and looked like it wasn't wiped down nor vacuumed.
dan C. le
The experience was very good. The initial contact experience was very good. Very pleasant. Thank you.
linda B. le
I would like to pick up a vehicle with a FULL gas tank. I didn’t like having to make an additional stop for gas along the way on what is an otherwise a hectic moving day. The tank was only half full when the truck was picked up.
Todd Z. le
I have previously rented a truck from this facility, and now a trailer. Excellent customer service, very helpful and informative. Equipment is well organized and ready to go. Location is fantastic for me for pick-up and delivery.
Thomas N. le
The owner was nice to work with.
Lyle T. le
Make sure you have the packing blankets that you ordered in the trailer when you pick it up.
leah C. le
We had a reservation for pick up at Barlett’s auction Center in Wisconsin Rapids. I called them on Thursday to make sure there would be a truck for us. The guy assured me there would be...there wasn’t!! We had to drive another 45 miles out of our way to get one! We had guys waiting (on the clock!) for over an hour!
Steve A. le
When you make a reservation at a specific location it’s for a reason! Don’t force the customer to go to a different location because you failed to accommodate the customer
Susan K. le
The staff was very helpful. I had a few problems and they helped by guiding to get what I needed and they where very patient
Edward M. le
Very poor area to part very bad parking
SCOTT S. le
I arrived at this locate on time, as scheduled (and confirmed via email) but Home Satellite was closed. I called and the owner/manager told me that he didn't have a trailer for me and that I should check somewhere else. He was dismissive, unapologetic, frankly rude and didn't care that there was a problem that needed to be resolved. Frankly I am still upset about the whole situation.
Brittany M. le
Fix the driveway
Carol A. le
Parking lot is too small. Office looks like a store room, not a business office.
Dale H. le
Thank you for your service.
Todd Z. le
Ron is extremely customer focused. Takes time to explain all options. Ensured I was comfortable understanding the truck.
Kaleb C. le
Some of the tires on the equipment were starting to have balding treads, I wouldn't mind that if I was moving across town, but when I'm taking a 1600 mile trip I need all the tires to be in great condition. Luckily I was able to switch which truck I took so that I had good tires.
Jim Y. le
I loved it that the owners 15-year old daughter was in-training and checked me in. She did a great job!!!
jay W. le
Super nice people there. Help me out big time. Awesome experience!
dave S. le
?
heather L. le
Wouldnt return my cash deposit...the truck i rented still had 888 miles allowed and more gas then when i recieved it. I should be credited for that considering i have not yet recieved my cash deposit.
robert B. le
No one there, dumpy parking lot. Looks like an abandoned site . . .
Angela E. le
We had originally booked our U-Haul through another place in town. They didn’t have the truck we had rented so U-Haul sent us to this other place. The back of the truck was very clean, however inside the cab was disgusting. There was stuff all over the cup holders and dirt everywhere.
Christina H. le
There was no way to return the keys the drop slot was insulated shut only got voicemail had to begin an account online n hide the key and leave it open and unlocked
John Z. le
All good
Jenelle W. le
Size reserved wasn’t available. Took a smaller size which caused me to use more gas and drive more mileage for making an extra trip. I wasn’t reimbursed for the error of not having the correct size. In addition, I had booked a mover through u-haul and they couldn’t help with the extra load because of the extra driving time because of the too small of truck.
mike H. le
The availability in my area was lacking and communication between local and regional center caused some issues,
Ronald O. le
Great customer service! Convenient location. Excellent rental rates! I will be a returning customer!
JASON A. le
Sorry did not see anyone here, just dropped off and left, which was convenient.
David S. le
I would have preferred to pick up the truck closer to home. The location I selected was five minutes from home, the pickup location ended up being 65 miles away. The pick up location was great, just too far away.
Timothy B. le
The service at the pick up location was great. What was disappointing is the UHaul online reservation system which implies a reservation i.e. gives a reservation number although there is NOT a guaranteed availability at the pick up spot. The helpful gentleman at pick up set me up but had no idea I was coming even though I had a reservation. Change your website to instruct people to call the rental office of the pick up location directly for reservations. Very misleading online reservation system. I will never use it again.
GERALD H. le
Very thorough. Knew what he was doing. I appreciate his return call.
Don H. le
Uhaul emailed me to drop off my trailer in Pittsville (15 miles away). I called Uhaul and was told that all three Marshfield locations were full. I called Pittsville and he said he had three auto trailers and he didn't know why I was told to drop it off with him. I called the Marshfield agent and he said he had lots of room and in fact did not have any auto trailers so I brought the trailer to his location which was very convenient. Whoever is keeping track of agent inventories needs to have accurate information. I avoided the inconvenience of going to Pittsville by checking out local agents myself.
Alvaro L. le
Everything was great. Great truck, great customer service. Ron was very professional, courteous, and awesome. I will be recommending this location to my friends and look forward to the next time I need you all. Thanks again, AL
Daniel V. le
Maybe post signs for trailer and truck parking?
Kenneth S. le
Gas noted on contract did not match gas show in the truck.
Mark R. le
Trailer was full of snow rental agent did not offer to clean it out. The trailer was also sitting in the mud -agent did not pull it out onto gravel. The location is convenient though so I may rent from there again.
kym Z. le
Excellent customer service. Worked with our schedule. 1000% awesome.
DAVID H. le
Add additional signs relative to where you desire units to be parked. Other customers left trucks in the middle of the yard which made movements challenging.