Le client n'a pas laissé de commentaire.
Kent G
Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I was not told where the key lock box was when I returned the truck. My search of around the building for the box was fruitless. I did not know where to put it. So , I locked the keys in the truck with intention of the operator having a second set of keys. I did not want to leave the keys in the truck and have somebody steal the truck in the evening hours. I incurred that cost of a locksmith, as far as I know. Reluctantly, I would recommend this location. If another was available ,in Marshfield, I would do my business with the other location.
JEFFREY PThe truck I got was terrible. It shook so bad I couldn't get up to the speed limit. When I was done my arm pits were chafed from all the shaking, which has never happened before in my life. Also my stomach was rubbed hairless and red from my t-shirt. I specifically chose u haul for the false claims about smooth riding trucks, a mistake I won't make again.
ZACHARY KNothing the manager was fantastic at explaining how to use the trailer
SCOTT PVery quick and easy, the person was easy to reach and available to help. Would definitely recommend and return my business
BRIAN SDrop off , was hard to find link to do drop off
JOSEPH Dthe drop off was on a Saturday afternoon nobody was there but it was easy access to drop and we took care of it through e-mail.
STEVEN DWindshield wasn't very clearly? But washed it when I filled up, I was very appreciative for getting it the day I called as it was a domestic abuse incident. Merci.
VICKY VThere is a U-Haul dealer on cth E south of Auburndale that is closer to me and more coinvent for me to go to but was not listed as having the equipment I wanted to rent even though I could see he had the equipment I wanted to rent.It seems like you try and spread your business around to equalize it among your dealers.
ROBERT KParked way to close so could barely inspect the truck and traffics was way to congested in the tiny lot that no one could move Must also be in a dead zone as it took forever to load info up
Allistair HFix your online rental process, it took way too long and I wasn’t informed until I tried to pick up about the other forms needed which I didn’t have on me (passport?!, lease?! Who has that on them)
Wade SFix the parking lot! Should be larger, not easy to navigate.
Kym ZCrowded, muddy, confusing. I prefer staffed locations.
Bruce RI was coming from out of town to rent for a move (a 'grandma's attic' move) back to our home town. the propietor (at least i think he was) at Home Satellite Center really helped; he explained the system regarding substitution of equipment, changed my reservation for me during a phone call to move up the pick-up time, and was generally nice. He dealt pretty well with an unexpected rush of no-reservation renters while i was there.
Vincent FThe 3 day minimum rental requirement will make me rethink renting a trailer again. I was very disappointed. I have 2 pickup trucks and will probably use them instead next time.
Douglas SNothing. Everyone I had spoken with was very kind, respectful and helpful plus they explained things in detail. I have enjoyed both of my experiences with Uhaul. I appreciate you all very much!
DIANE DThey were great to work with. Even when we changed our location. No questions asked. They switched the drop off for us. Merci
WAYNE FMy rental experience was fantastic. Ron was so helpful in not only ensuring the safety of the trailer hook up, but also giving me tips on safe driving. This was greatly appreciated.
LORI BWell, we rented a 26' ft truck and the ramp didn't appear to be the correct ramp, it was shorter and steeper, due to that it was very difficult to pull a load on a hand cart up the ramp and as it got a little wet actually made it very slippery. The ramp was too short for that size truck.
Ray RFriendly and helpful!
Mike VNo idea what it was like inside of the people because I literally did a key drop at night and dropped off the truck on the evening of Saturday before the Sunday drop off
Mike AGreat as usual
Matthew BIt was very dark and muddy. Felt very uncomfortable dropping the trailer after dark
Ryan MWe went to this location after our original reservation at Chili didn't show up, we drove there twice to pick up and no show. We called Arnold street location and got a smaller truck this location was very helpful. The Chili location there was no one there, we called and talked to someone after we showed the first time and no truck they talked to the people with the truck who reported the truck would be there within 30 minutes, we waited an additional 1 1/2 hours before trying again still no truck. After trying to call again and no answer tried the Arnold street location. Because we had to get a smaller truck we now had to add one more truck to haul our stuff so getting one the 25th as well as 6th so we can complete our move. Ver unhappy with Chili location, but very happy with Arnold street for all their help!
MICHAEL FThe gentleman was friendly, very informative & a pleasure to do business with.
Betty KRon was knowledgeable, precise and helpful when walking through the rental process.
Martin OGreat service!!!
Justin RVery muddy in parking lot. Almost got stuck. Ton of trailers so it's hard to know where to deliver them
Derek SVery difficult to park in small area available
Misty MThe app is so horrible. I'm not even sure if I checked the truck back in right. Uhaul is great, the app, far from.
zayne hAll good
bob cCustomer service was excellent! Very professional, helpful, very thorough. Would recommend to family and friends.
Jacqueline PRon was friendly & very helpful with information & hookup. Parking lot could be bigger for U-haul equipment & customers.
Betty KGuy was awesome!! Easy process!!
Sonya LRon was very accomodating and car trailer pulled flawlessly.
Ronald JKinder customer service
Dawn TI had to make a 60 mile round trip to pick up a reserved truck from a different location then initially reserved. I was "given" an additional 100 miles this didn't take into account my mileage just the mileage on the truck
Suzi OSuper easy process to rent & return! Amazing customer service!
Savannah BDidn't see a drop box for the key. Later found out it was on the gate. Store should put sign on door with location of drop box. Very nice person at the store.
William TPick up and drop off in the app was infuriating. Didn't work at all. Had to call numerous times
Kassi DIt was a miserable experience using the U-Haul app to both pick up the truck and later to drop it off.
Steven RFix website! Would not link to my resevation.
Daniel GOnly allowed to drop off during hours of operation. Parking lot was snow filled, dark, and trailers everywhere. Then charged me 15 dollars for not sweeping out the trailer.
Derek SMake sure you do the check equipment in before dropping keys off
Brenda N