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Bryanna R.
Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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would reccomend to anyone they are good people
louise S.Dropped off 15 minds early, no one was there. Did not have any issues returning, so far. But was informed that they did recieve the trailer & rented items.
Patricia W.Just wondering it says 25$ if it's swept out and this isn't reflected on my bill. And the difficulty picking it up put is almost ans hr behind.
Lori M.Send text info before pickup. I was receiving them after I checked in and was driving to my destination. Very busy packing up truck to read and respond. Overall the use of the uhaul was good.
Marianne B.Fix your App
Zacharie D.They were amazing! So caring and gave us a great truck. I will absolutely rent from there again.
Janelle S.Good service.
Jim O.Customer service was excellent, very friendly and knowledgeable.
Sheila P.The only thing i would suggest is to explain to put the lock on the box and scramble the code after putting the key in. We were not told that and almost left the box unlocked. Thank god i didnt.
Amy S.No complaints. Fast professional service! Would recommend this place for all your moving needs.
Carlos H.Had a very good experience!!! Will rent from Uhaul and this location again. Great customer service!!!
Shawn K.Great as usual
Matthew B.Easy drop off process. No problems whatsoever. Merci.
Ali N.Awesome dealer to work with. His equipment is always available and clean! Very friendly staff! Always helpful! Owner is an awesome person to work with!
RONALD G.Easy drop off.
michael L.Great service
Timothy K.Tongue on trailer was bent. Could not be removed without car jack. Found out it was not safe to pull once we got to our location.
Thomas H.The staff was very helpful. The truck was clean and in beautiful shape.
ann B.Nothing needed. Very good to work with!
tim K.I really dislike the "fill the tank to 1/2" It is so difficult to get that right and I'm in the rain trying to calculate it from the gauge printed in the brochure. Had to get back out and put more in. What a pain. Local place was fine, but this Uhaul corporate practice is dumb.
Patricia F.Had trouble with the app when returning after hours. They were awesome and took care of everything Monday morning. Thank you so much!
Terry Z.Location was closed on short notice. Has snowed a couple of days before and truck was not cleared off. Lock box was also frozen shut and it was difficult to remove keys. Phone use to check in did not work, had to call U haul for help in checking in.
Chelsea S.Friendly service and very helpful!
Joe M.Everything went very well. Excellent service!
Keith H.Everything went as well as I could have hoped. No problems whatsoever. Very happy with everything.
Roy S.helpful and honest
David F.Nothing. This vendor has excellent customer service.
david R.I was charged for cleaning the truck when there was sand and gravel in the truck when I picked it up. 3 other people saw it. I'm pregnant and I was wearing slides, which are sandals, with a flat bottom, that don't carry dirt. And I was in the truck twice. So the amount of dirt that was in the truck when I picked it up couldn't have even come from me. I escalated it to customer service because the owner said he is "anal" about having them cleaned out, which I really don't appreciate being called a liar. Why would a company not ask for a photo of the truck when you pick it up of the cab to prove it was clean when you have to provide a photo of the truck when you return it? How am I supposed to prove to them that it was there when I picked it up when even THEY don't have the proof that it wasn't there when I picked it up. I was charged $25 for them to sweep out the box of the truck. I asked my father about the sand when I picked up the truck, he said if it was already in there that it shouldn't be a problem. And when I went to drop it off, you would think that I would have taken the time to sweep out a truck if I knew I was going to be charged $25. Which I shouldn't have to do in the first place because it wasn't from me! Customer service escalated it to a manager. If you don't ask to provide a photo of the truck or you do not have a photo of the truck before it was taken, then you shouldn't charge a customer for something when you don't have the proof that they caused sand and gravel to get into a truck. Oh and a side note, where I was, was brand new black top, and then I went somewhere that was completely ice covered road and then back to the new black top, there was no sand nor gravel where I traveled. I used the truck for 10 hours.
Jenna S.Thanks for making a truck available on short notice.
Dale S.No one was there for drop off, and the place decided to charge me twice. Will never be back.
Austin M.Trailer was far from clean inside looks like years of use with no true cleaning ever done to it just sweeping them out and saying it's good enough it's not good enough when people have good furniture they put inside things was not impressed
Andrew S.Ron was OK but I was trying to let him know what happened with the pickup, especially the time but he really didn't listen. I needed to rush just to get the truck back before 4pm even though I didn't get the keys until 530pm.
Alisha H.Ron was great to deal with. He answered all of my questions and was very helpful. I highly recommend this location.
Vince A.The franchise owner here was VERY helpful and informative. His shop was clean and organized. The vehicle I rented was newer, and in great repair. It was clean and quite comfortable to drive. Excellent experience. Merci.
CRISTINE F.This location was convenient for us but the lot was small and the driveway entry was not good for any vehicle. There are big holes as you enter. Otherwise the truck was nice and ran well
Charles N.It was a pleasure to work with him. He had an amazing sense of humor and provided excellent information on towing. Thank you, Debbie Licitar
Debbie L.Excellent service - great people: Friendly & helpful!
Joe M.Great service Friendly people
Randall V.Just dropped off my trailer here. They sent me my receipt within a half hour of opening, so good response.
James A.Loved Ron's good humor
TOM H.It was perfect everything went smoothly great people couldn't ask for better help
Jennifer G.Showed me where the passenger seat belts were hidden. Nice guy!
Clinton S.Friendly, knowledgeable and very helpful.
Joe M.They were easy to work with and very helpful.
Jaden B.The online truck pickup is not very user friendly
Randy A.