Make sure the vehicle is clean, has windshield washer fluid, doesn't shake terribly going down the road, and when someone calls customer service to extend the reservation that it actually works after the first time. I went through that 4 times and uhaul still didn't get it right.Mason C.
Customer Reviews for Homestead Mills
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cook, MN 55723
(From South on Hwy 53 right onto N River St 1 Mile on Right)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHN N.
They went above and beyond to helping me out with my rental needs!Sarah S.
Not specific to drop off location but app would not pics of the odometer or auto transport using repeated pics similar to example. My app was updated, phone rebooted, cell signal excellent, pics were very high quality. I believe the problem was in the u-haul android app itself.Adam V.
Le client n'a pas laissé de commentaire.Erin J.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.Chester C.
Le client n'a pas laissé de commentaire.David C.
They are always amazing at Homestead Mills!Charles P.
Le client n'a pas laissé de commentaire.Fred S.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.jason B.
Le client n'a pas laissé de commentaire.Austin B.
Le client n'a pas laissé de commentaire.Thomas K.
This location was not prepared for 24/7 pickup on my app. Although my reservation was confirmed, I arrived and went through the process on my phone only to reach a screen telling me to come back at 9am in the morning. This site was 70 miles away and I had hauled my wife and two toddlers there to help me pick this up. I was very lucky to run into someone who could call the business owner on my behalf and find me the keys. In this confusing process, the location partner seems to have changed my reservation. As per my contract after pickup, I had to return the vehicle one day prior to my original reservation. This caused me a great deal of stress and frustration. I tried calling U-Haul to work out this mishap but the person on the line was extraordinarily unhelpful (after a 30 minute wait on hold). Rather than work with me, the U-Haul representative instead lectured me on economic shortages, comparing the situation with U-Haul to the run on toilet paper last spring during quarantine. This was irrelevant, tone-deaf, and condescending. I suspect that nobody reads these or cares, but I will not be using U-Haul again.Timothy L.
vehicle started off with check engine light on and a tire that was at 15 psi (was supposed to be 120 psi)Mike K.
Le client n'a pas laissé de commentaire.Bo G.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.Dale R.
I didn't get a receipt that I took it back.John S.
Le client n'a pas laissé de commentaire.Katie H.
Le client n'a pas laissé de commentaire.Andrea F.
Le client n'a pas laissé de commentaire.Gary H.
Le client n'a pas laissé de commentaire.brenda S.
Was very helpful getting us hooked up and on our way.Gary H.
Great service, convenient, courteous , the trailer was ready to go and very fairly priced.David D.
Le client n'a pas laissé de commentaire.Jessica T.
Very helpful and friendly staff!! Carol was very nice!!Nick N.
Le client n'a pas laissé de commentaire.kenneth F.
Le client n'a pas laissé de commentaire.JAMES B.
Nice place and people. Easy pick up and delivery.Hanna R.
Great customer service!Bradley A.
Le client n'a pas laissé de commentaire.Hugh B.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Marsha K.
Le client n'a pas laissé de commentaire.LISA P.
Longer week end hours. Dropped off after hours. Every thing went finejim B.
Le client n'a pas laissé de commentaire.Glen W.
Checking in took over 30 min over the phone as the agent worked from home. Very slow with many questions that could have been covered when I reserved in New BRIGHTON.Jahn L.
As mentioned at the pickup site, the personnel at Homestead Mills were very pleasant to deal with. We will be using both sites later in the year when we close for the season. Thank you! RandyRandy R.
Verify correct email address.Ed L.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Charolette S.
Le client n'a pas laissé de commentaire.julia J.
Le client n'a pas laissé de commentaire.ALLEN H.
Le client n'a pas laissé de commentaire.brenda P.
Le client n'a pas laissé de commentaire.Terry K.
Good people to work with. Very accommodating!Mark F.
Le client n'a pas laissé de commentaire.Alan G.
Great serviceRick C.
Le client n'a pas laissé de commentaire.Warren V.
So nice to have a pickup location close to Lake Vermilion. The owner was very helpful, arriving early to accommodate us.Warren V.
I lost 1/2 a day waiting for this truck. I also had to drive 25 miles to pickup this truck when I had a 2 dealers within 3 miles to me. The truck was late and dirty. The passenger window looked like a dog had his nose allover it. The floor was dirty. Then they said the truck had 11/16 fuel but when I was heading out I noticed it was just over 1/2. But I was running so late that I did not think to much about it. But when I returned it with the same fuel I was charged 52,25 for missing fuel. Maybe a couple of gallons. Really. The truck was in the same condition as I picked it up. I also had to wait a 1/2 day for the truck. Why I had to drive 25 miles when they could have dropped the truck off closer to me. Truck was way under powered and very hard on gas. Really hard on gas.joel H.
Le client n'a pas laissé de commentaire.Dave B.
Le client n'a pas laissé de commentaire.William F.
professional service at reasonable costJamie O.
Le client n'a pas laissé de commentaire.Nicholas A.
Very helpful and friendly staff!Brian H.
EXCELLENT SERVICEKeith A.
Every Ursula should be as customer focused as this location.Jean N.
Very accomodating. The open trailer worked well for us to haul debris to the waste disposal sight. Well constructed, easy to secure our load. Taigate/ramp was most handy. Bigger would have made for fewer trips.Gregg A.
I love the convenience of Homestead Mills in Cook. The folks there are wonderful and helpful. One of the best UHaul tips around!louise G.
Key Box #1 did not have the key in it for the truck I was scheduled to rent. Tyra (U-Haul representative on phone) then told me to use the key box #2 and a different truck. No one was sure where the key was for truck #1 with the empty key box #1. All worked out well at the pick up. Thank you Tyra!kevin M.
Le client n'a pas laissé de commentaire.Nancy E.
Le client n'a pas laissé de commentaire.Noah S.
Everything went really Well! I was told exactly how to hook up and what to watch for as cautions.Ralph N.
Great rental dealer and made it easy .Rick C.
Known the owners of Homestead Mills all my life, Nice people.Jody F.
Quick and courteousDan E.
Nothing. This was a great value for the cost. Trailer worked perfectly. Everything worked as it should. Easy rental. I would recommend U-Haul to anyone and everyone!JAY S.
First off make sure the lights work. Also the guy that works there said it was OK to let the chains drag on the ground and that was not OK. Luckly a firefighter stopped us and helped us put them up properly so they no longer sparked. They could have snapped and someone who knows nothing about that needs to know. But the people were nice.maria O.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.dave M.
Le client n'a pas laissé de commentaire.Sam C.
Le client n'a pas laissé de commentaire.Nathan W.
Good service..Randy R.
Le client n'a pas laissé de commentaire.Sam C.
Le client n'a pas laissé de commentaire.Gene G.
Fast, easy, and just what I needed.LINDA S.
Le client n'a pas laissé de commentaire.MARTIN C.
Friendly and prompt servicePhyllis J.
I would like to be able to read/review the Agreement documents required to be read and "checked off" before my on-line check-in is complete. I requested help with this from Customer Service, On-line Chat and a Sales & Rental person. None could help me find these documents, nor did they seem to understand what documents I was referring to.Lisa S.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Heather D.
Truck was returned on the 17th at 11:30 P.M. but they were not open and charged me for the 18th. Will talk to them.Teresa L.
Kinda a weird place for U Haul to conduct business, but everyone there was friendly and very helpful!James H.
Le client n'a pas laissé de commentaire.james B.
Nothing- just did an after hours drop offjennifer W.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.LeAnne A.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.GERALD C.
Le client n'a pas laissé de commentaire.MARK P.
The truck battery was dead. It took an hour to find the right equipment, jump start the truck and hook up the trailer. It would be nice if things were put together for pickup, so it did not take an hour plus.Justin M.
Didn't talk to anyone, but easy to find and plenty of space to park.tom E.
it is wonderful that they are there--so convenient for the folks who need a handy drop off spot.louise G.
Le client n'a pas laissé de commentaire.Janelle J.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.tim J.
Thanks so much everything went better than expected!!!Scott S.