This location was not prepared for 24/7 pickup on my app. Although my reservation was confirmed, I arrived and went through the process on my phone only to reach a screen telling me to come back at 9am in the morning. This site was 70 miles away and I had hauled my wife and two toddlers there to help me pick this up. I was very lucky to run into someone who could call the business owner on my behalf and find me the keys. In this confusing process, the location partner seems to have changed my reservation. As per my contract after pickup, I had to return the vehicle one day prior to my original reservation. This caused me a great deal of stress and frustration. I tried calling U-Haul to work out this mishap but the person on the line was extraordinarily unhelpful (after a 30 minute wait on hold). Rather than work with me, the U-Haul representative instead lectured me on economic shortages, comparing the situation with U-Haul to the run on toilet paper last spring during quarantine. This was irrelevant, tone-deaf, and condescending. I suspect that nobody reads these or cares, but I will not be using U-Haul again.Timothy L.
Trailer Rental & Towing in Cook, MN at Homestead Mills
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cook, MN 55723
(From South on Hwy 53 right onto N River St 1 Mile on Right)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cook, MN 55723
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
vehicle started off with check engine light on and a tire that was at 15 psi (was supposed to be 120 psi)Mike K.
I didn't get a receipt that I took it back.John S.
Was very helpful getting us hooked up and on our way.Gary H.
Great service, convenient, courteous , the trailer was ready to go and very fairly priced.David D.
Very helpful and friendly staff!! Carol was very nice!!Nick N.
Nice place and people. Easy pick up and delivery.Hanna R.
Great customer service!Bradley A.
Longer week end hours. Dropped off after hours. Every thing went finejim B.
Checking in took over 30 min over the phone as the agent worked from home. Very slow with many questions that could have been covered when I reserved in New BRIGHTON.Jahn L.
As mentioned at the pickup site, the personnel at Homestead Mills were very pleasant to deal with. We will be using both sites later in the year when we close for the season. Thank you! RandyRandy R.
Verify correct email address.Ed L.
Good people to work with. Very accommodating!Mark F.
Great serviceRick C.
So nice to have a pickup location close to Lake Vermilion. The owner was very helpful, arriving early to accommodate us.Warren V.
I lost 1/2 a day waiting for this truck. I also had to drive 25 miles to pickup this truck when I had a 2 dealers within 3 miles to me. The truck was late and dirty. The passenger window looked like a dog had his nose allover it. The floor was dirty. Then they said the truck had 11/16 fuel but when I was heading out I noticed it was just over 1/2. But I was running so late that I did not think to much about it. But when I returned it with the same fuel I was charged 52.25 for missing fuel. Maybe a couple of gallons. Really. The truck was in the same condition as I picked it up. I also had to wait a 1/2 day for the truck. Why I had to drive 25 miles when they could have dropped the truck off closer to me. Truck was way under powered and very hard on gas. Really hard on gas.joel H.
professional service at reasonable costJamie O.
EXCELLENT SERVICEKeith A.
Every Ursula should be as customer focused as this location.Jean N.
Very accomodating. The open trailer worked well for us to haul debris to the waste disposal sight. Well constructed, easy to secure our load. Taigate/ramp was most handy. Bigger would have made for fewer trips.Gregg A.
I love the convenience of Homestead Mills in Cook. The folks there are wonderful and helpful. One of the best UHaul tips around!louise G.
Key Box #1 did not have the key in it for the truck I was scheduled to rent. Tyra (U-Haul representative on phone) then told me to use the key box #2 and a different truck. No one was sure where the key was for truck #1 with the empty key box #1. All worked out well at the pick up. Thank you Tyra!kevin M.
Everything went really Well! I was told exactly how to hook up and what to watch for as cautions.Ralph N.
Great rental dealer and made it easy .Rick C.
Known the owners of Homestead Mills all my life, Nice people.Jody F.