Dropped into a box / unsure on security
Matthew H.
Customer Reviews for Hometown Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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People who rent your uhauls aren't the most customer friendly people
William W.Original reservation was for uhaul in Clarksville Tennessee, when arrived to pick up was told there was nothing available
Beverly G.Dropped the Uhaul off when they were closed. There was a mailbox to drop the key in, but it was not secure.
Kristopher C.Rien
Shelly V.No drop box for keys. Have to come back tomorrow when business is open to drop keys off
Sean M.Get rid of this location! The men are rude, no blankets and he wouldn't give us the dolly. Said he did we drove 40 miles to destination and no dolly. Had to drive back before they closed at 12 to get it and then they didn't want to let us have it, cause they only had 1. I was going to move my mother home from Florida, but I'll hire movers cause Uhaul is not the answer. No blankets. Why don't y'all tell the customer before we come and get it and there isn't any. BAD BUSINESS
Audra R.Better check in. Great service on hooking up, check in/out!
Greg B.The worker, I think he goes by Tank, was rude on the phone and when I got to location I couldn't get the truck. After calling UHaul directly we worked out the details and I got the truck. Opened the back discovered he had not put the furniture pads or dolly in the truck. Sent my daughter to pick up Friday morning and he wasn't open when posted. She finally got him to respond to phone calls and he was very rude to her. They didn't have enough pads to fulfill my order. Very rough rental. Truck had STRONG gas smell.
LEISA H.I have to be honest. I've rented U-Haul equipment from different places, but at this location I became very frustrated, the vibe in this shop is never calming, plus I don't appreciate the person running it or responsible for the equipment. From other that have done business there, how is he still operating? The trailer I rented was cleaner after I returned it before I picked it up. Plus when I checked out the equipment the gentleman in charge would not listen to my expectation, or story he just goes ahead and charges my card for the equipment does not even give me the courtesy of explaining. So in short, I will not rent there again, I'll drive 10 or 30 miles just to rent if it means never to do business there again.
Vincent V.Everything was easy - from making the reservation online to the pickup to the drop off. Trailer (6 x 12) pulled and tracked nicely.
Daniel K.Didn't have the equipment I ordered and paid for. Fuel was almost empty and I got charged for it.
Kristen C.Great people and great service. Thank you!
Jason W.Great people to work with
Gary R.The windshield was filled with bugs being splattered that I had to stop at the 1st place to clean some of the bugs off, so I could see the road Otherwise the truck was clean.
Harold C.Rude made us wait over twenty minutes while several of them worked in a car there . Very unwelcome feeling stares and looks from all the mechanics workers at this location truck parked down the street . Everything difficult and unprofessional about this location . I was overcharged for the $28 insurance package on the truck after I told him I didn't want it. I was not given a paper printed contract so I didn't notice the charge until later . They refused to take it off the bill . I would like the $ 28 refund please.
Gregory W.The wait was too long to get the trailer. His shop issues prevented him from giving me the trailer for more than an hour.
Mark A.Na
Robert K.Excellent staff, knowledgeable and friendly let everyone know to see them for a rental.
Michael A.Everything was great. THANK YOU
Frances S.