Customer Reviews for Hometown Pantry
(U-Haul Neighborhood Dealer)

Évaluation :

3

The equipment was okay (looked like it had been sitting for awhile), but in good condition. Other places I've rented from have required validation of who I am (Driver's Licence) and they've helped hood up the equipment. Here, I was asked my name, and we were told we were good to go. It was a good thing we knew what we were doing!

Évaluation :

3

I don't know. Thr location was closed when I arrived and left keys in thr lock box

Évaluation :

2

Put up signs, there were NO visible signs to indicate this was a Uhaul return sight, not even a Uhaul truck or trailer, nothing!

Évaluation :

5

Very Friendly and very communicative. Thanks.

Évaluation :

4

Unfortunately my original reservation was to include moving blankets, but when I arrived there were none to be found. Owner said that I wouldn't be charged for them, but it was still included on my credit card charge the next day. Other than that everything else was fine.

Évaluation :

3

Was never at this location

Évaluation :

3

This was not where we were supposed to pick up, the original location didn't leave the keys for our pickup. We spent half an hour in the phone with customer service then had to drive out of town to pick up a truck. Not happy about that at all.

Évaluation :

1

person working did not know how to connect trailer

Évaluation :

5

The only recommendation would be to have a better sign out front of the location. It was a little difficult to find.

Évaluation :

1

It rained on me twice during my trip and I got soaked inside of the cab of the vehicle. Completely unacceptable.

Évaluation :

3

Disappointed that the location was changed and was 30min out of the way

Évaluation :

5

Your website was confusing and changed the pick up location to the Tolono address which I had no idea was a possibility.. Had I not gone back and checked I would have been at the wrong pick up location.

Évaluation :

3

I did not receive the moving blankets I had rented. When I called there wasn't any to be located except to maybe get some from another place which I did not have time to do. No where was it communicated that they were not available.

Évaluation :

4

Wish that I didn't have to travel from Rantoul to Tolono to pick up the truck. Truck did not have hardly any fuel in it.

Évaluation :

2

We were to have a dolly. The guy was more like it not his problem, he has no dollies. Call a location. He had to google how to get there no further assistance and waste more time to pick up equipment. And another location 15+minutes away.

Évaluation :

5

Rien

Évaluation :

4

It was a bit confusing where to park here as it is a small parking lot. I did enjoy having it be so close to where I was moving to so I don't mind. It was a very convenient location.

Évaluation :

5

I loved the tolono location!!! I was in and out in 3 minutes :)

Évaluation :

4

The operator didn't check the fuel level and note it on the contract. I had to put in 15+ gallons to match Uhauls example on fuel level picture.

Évaluation :

4

Had to drive almost an hour to pick up my U-haul just to go somewhere else because they forgot the dolly and pad. Terrible experience.

Évaluation :

3

Hard location to find.

Évaluation :

2

Vehicle was not available at the time requested. This caused a delay in getting our items loaded and the departure to our end destination. Although I ordered furniture pads when making the reservation, this location did not have furniture pads. I had to go to another location to get the pads. This was very inconvenient.

Évaluation :

5

Couldn't have been better. The gentleman who took care of both the rental and return was pleasant and efficient. The truck was clean and new. I had no problems.