I don't know. Thr location was closed when I arrived and left keys in thr lock box
Philip Cenzano
Customer Reviews for Hometown Pantry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Put up signs, there were NO visible signs to indicate this was a Uhaul return sight, not even a Uhaul truck or trailer, nothing!
randy stakemanVery Friendly and very communicative. Thanks.
Vijay NookaUnfortunately my original reservation was to include moving blankets, but when I arrived there were none to be found. Owner said that I wouldn't be charged for them, but it was still included on my credit card charge the next day. Other than that everything else was fine.
Neil JacobsWas never at this location
Terri MaltonyThis was not where we were supposed to pick up, the original location didn't leave the keys for our pickup. We spent half an hour in the phone with customer service then had to drive out of town to pick up a truck. Not happy about that at all.
Chris Oomsperson working did not know how to connect trailer
MEGHAN SCHROEDERThe only recommendation would be to have a better sign out front of the location. It was a little difficult to find.
Thomas William FisherIt rained on me twice during my trip and I got soaked inside of the cab of the vehicle. Completely unacceptable.
Justin OlsonDisappointed that the location was changed and was 30min out of the way
JEROME CHARLES YANELLOYour website was confusing and changed the pick up location to the Tolono address which I had no idea was a possibility.. Had I not gone back and checked I would have been at the wrong pick up location.
James EllisonI did not receive the moving blankets I had rented. When I called there wasn't any to be located except to maybe get some from another place which I did not have time to do. No where was it communicated that they were not available.
Brandi LeonardWish that I didn't have to travel from Rantoul to Tolono to pick up the truck. Truck did not have hardly any fuel in it.
linda chaneyWe were to have a dolly. The guy was more like it not his problem, he has no dollies. Call a location. He had to google how to get there no further assistance and waste more time to pick up equipment. And another location 15+minutes away.
donna bryantRien
John LongIt was a bit confusing where to park here as it is a small parking lot. I did enjoy having it be so close to where I was moving to so I don't mind. It was a very convenient location.
Gayla KnightI loved the tolono location!!! I was in and out in 3 minutes :)
Kaylee DavidThe operator didn't check the fuel level and note it on the contract. I had to put in 15+ gallons to match Uhauls example on fuel level picture.
John CarlsonHad to drive almost an hour to pick up my U-haul just to go somewhere else because they forgot the dolly and pad. Terrible experience.
anthony ellerHard location to find.
Lindsay AllanVehicle was not available at the time requested. This caused a delay in getting our items loaded and the departure to our end destination. Although I ordered furniture pads when making the reservation, this location did not have furniture pads. I had to go to another location to get the pads. This was very inconvenient.
willard muirheidCouldn't have been better. The gentleman who took care of both the rental and return was pleasant and efficient. The truck was clean and new. I had no problems.
joan lawsonVery nice.
Diane Lough