Le client n'a pas laissé de commentaire.
Mark S.
Customer Reviews for Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy-peesy return. Quick drop off.
Jerry Z.Frank was very professional and the equipment was newer and well taken care of. He was prompt and professional while picking up and dropping off. Merci.
MARCUS P.Suoer friendly and very courteous. Easy in and out with large parking area to take and return equipment from.
John Z.I always rent from this location. Exceptional service always!
Michael M.The location itself was convenient, and I opted to get my truck contactless via the app. The store was closed when I got there, which wasn't an issue. The truck I had should have been serviced because I had an issue with the wipers. They would turn off but not go down with the hand controls. I had to switch them off with the hand control and then physically get out of the truck and push them down. There was a note on my key that stated “ key is sticky wiggle to startâ€. I didn't like the idea of a sticky ignition but I had no other option. I opted for 3 dolly's in total and while checking out my truck, the app had prompted the dollys should be in the cargo area. Upon inspection of the truck the dollys were not there but I somehow still got charged for them. I have an ongoing dispute with U-Haul corporate for the charges. The truck had less than a quarter tank of gas, and when I returned the truck but had a quarter tank of not a touch more worth of gas. I was not credited for over fueling the vehicle. Though I cannot confirm if crediting back for over fueling is possible. The latch on the truck was also a pain to get open but after a few attempts I got the hang of it. The latch was a bit rusty and could use some lubricant. Overall the experience was okay, but I wouldn't necessarily say U-Haul would be my first choice. For the last minute reservations I had I was just thankful to have a truck to begin with.
Colton E.Nothing. Keep doing what you are doing.
Ken S.Easier to go in store rather than try mobile app.
Sharon N.My experience was Exemplary!! It was a last minute need for me and they were so accommodating.. not only that but they were so helpful and friendly from pick up to return.. I will Always choose Uhaul on Old Ithaca Rd !!
susan F.Excellent customer service. Helpful and removed all the stress. Merci
Glen L.Everything was fine. Ready when I picked trailer up very friendly and knowledgeable.
Thomas D.The U-haul app needs improvement. It kept kicking me out and making me restart the truck checkout process. It reset once enough that I never entered the milage or gas tank level but said I had it rented. I had to call customer service to get them to send me a link and do it there. The same thing happened when I was trying to check in. The app kept loading a grey screen and wouldn't let me proceed with check in.
Justin F.Check tire condition, air pressure oil levels before giving a customer a vehicle for out of state travel.
Daniel L.I got charged way more than I was supposed to. I declined all insurance. When I addressed it they said that it would be corrected when I dropped the truck off and that he had a new regional manager that he has tried to call but was unable to get a hold of. I find this is fraud. I declined something, got a price, and was charged way more. When dropping the truck off the manager told me that he would not be responsible for refunding me the mistake.
Misti S.Service was excellent, road construction was going on which made it more difficult to enter and exit the business.
Daniel L.Excellent customer service
Karen W.This guy was absolutely excellent. However, the elmira heights location on the miracle mile is a joke and all of those ppl over there should have reviews done. They are rude, crude, and unhelpful.
Thomas S.Maybe provide a jack with the 6x12 trailers so they are easier to remove.
Steve B.Frank always has the equipment I reserved, it is always ready when I get there, and he ensures everything is safely connected, I understand my responsibilities, and gets me on my way in a timely manner. You couldn't ask for more.
Robert B.Wonderful, friendly, and helpful people! Love going there!
Darlene W.I wasn't able to use my cellphone to properly turn in the rental vehicle likely due to weak cell phone reception...
Robert K.The web site was not working well, so it took over a half hour to try to register and I ended up going inside anyway. It made me late for my movers.
Darlene W.Great service very helpful
Michael T.Frank goes above and beyond expectations to ensure you get what you need.
ROBERTDEAN B.The gentleman I worked with was fantastic. Very friendly and helpful. I got to the store about 30 minutes after my pick up time so he helped me get checked in and what not.
Teri L.Instructions on how to connect trailer if there is no one there to do it! Took us a while to figure it out and it was sleeting:(
JACOB A.Your prices are too high!!!
BRYANCHARLES B.Truck availability. I couldn't get the truck I needed then the truck I got didn't come with a ramp. The lady on the phone was pushy with her insurances. Accept no as an answer and move on please. I'd rather you tell me hey the truck your getting doesn't have a ramp.
Andrew K.Just want to thank Frank for helping my out on my my needed moving trailer....he went above and beyond to help me find the right size I needed.....Thanks
MICHAELJOSEPH JR M.Very friendly and helpful
Raymond C.Everything was very smooth, and service was great
LONNIE A.Frank made renting a U-haul a very enjoyable experience, He was most accommodating. He gives your company a good name. Armand Fusco
ARMAND F.Mr Morich has been my go to for rentals for many years. Always very nice, accommodating and over the top fire customer service!
Fred K.The customer care that calls to set everything up totally sucks. They NEVER give you the location you choose. Why offer, if not every single time you send mr to another location. I have rented numerous times and it always works out the same. Last trip was told location 5 miles away. It was 25 min away a-lot more then 5 miles.
Francis K.Great service
RICHARDALLAN K.keep up the good work
Joshua S.It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experience
Lorraine W.I asked for a furniture dolly and didn't not receive one and was charged for one
Courtney S.No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.
James L.The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.
Christopher H.Store wasn't opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I've ever had.
John K.Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.
William S.There was a very pungent odor in the uhaul.
Tara C.Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.
Steven R.Truck and a leak and tow ended up breaking
EMILY KATHRYN L.Amazing dealership
frank M.They were very helpful.
Walter B.There may not have been time to clean thoroughly, but the truck was very dirty. I also could have used a lesson on operating the cargo door, specifically locking it. The gentleman who waited on me was very nice and friendly.
Stephanie L.We dropped off the truck while they were closed. All N/A.
AARONBRUCE ELLSW E.