Excellent pickup location employee was very helpful and knowledgeable.
JOHNATHAN R
Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Horseheads, NY 14845
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Offer 1/2 day rental
Daniel SOffer 1/2 day rental pricing
Daniel SVery good customer service. Quick check out, very friendly
Timothy cWhen I first requested a trailer, I was given a different location. Friday Morning at 8:48, I got a call from the location confirming my pick-up time - Painted Post. At 8:45, I got a confirmation text from that location - Painted Post. Then at 9:14 I got a second confirmation text for the second location - Horseheads. The plan was to return the trailer to the Horseheads location, so I thought it was confirming that. As that was a busy morning, I did not notice that the location of the pick-up had changed. This being a vacation day for me, I did not see the email that was sent saying that there was an update to my order. This was for the Horseheads location and a bigger trailer. Long story short, I went to Painted Post to get my trailer and the attendant did not have my trailer. This is when I learned that there was an upgrade to the other location. So, I had to drive back to Horseheads to get my trailer, so overall I spent more time and gas to go back and forth for my trailer. And with the upgrade came a higher trailer that is less fuel efficient. So, with the upgrade in trailer size and the change in location, I likely had an additional $20 worth of fuel for this upgrade that was not communicated very well. I got a call from Painted Post, so that is where I went. Then things got changes and did not receive a phone call of the change. The trailer was fine other than the height. I liked the loading ramp as well. Thanks! Karl
Karl Z