Customer Reviews for Hospital Drive Shell
(U-Haul Neighborhood Dealer)

Évaluation :

3

The man that did my reservation was very rude and nasty. He snatched paperwork out of my hand. Very unprofessional.

Évaluation :

1

I was told I'd be able to pickup at 15' truck near my house and that was confirmed the day before. When I arrived for the pickup I was not able to pick up the truck and spent a lot of time with customer support. This resulted in me getting told I had to go to 10' truck and would need to drive another 30 minutes to pick it up. Once I finally got to the truck my pictures would not upload, so I had to call once again. The experience was awful and wasted a ton of my move time. However, the customer support agent were great. Also the location which I got the vehicle from was great and the employee was kind.

Évaluation :

3

Mauvais service à la clientèle

Évaluation :

5

I have never rented a U-Haul truck before they were very patient with me and when I returned the vehicle, they were very kind and understanding and explained everything to me. I could not have asked for a better experience.! I did not know where to put the gas so I paid for the gas and they helped me with understanding that very happy with the service that I received

Évaluation :

4

The truck’s windshield was flecked with something sticky that I couldn’t remove

Évaluation :

3

I'd go somewhere else just because they don't let you park your car there while you are using the truck. The truck used a parking spot. What's wrong with parking your car in the spot that the truck previously occupied.

Évaluation :

5

Rien

Évaluation :

2

There was no parking your car and it was not noted in the location description. There was ample parking available but was told to park somewhere else and risk getting towed.

Évaluation :

5

Great! Personnel gave great directions for drop off and aided in trailer parking.

Évaluation :

5

Quick and easy

Évaluation :

1

try to make me fill up my gas more than it was actually needed without reimbursement

Évaluation :

4

Mileage price is way tooooo high Checking in online took forever this time

Évaluation :

5

Staff very pleasant

Évaluation :

5

They were very nice and helpful. If I need uhaul again I will go here. Thanks

Évaluation :

2

I was told that the mileage would be changed if I went over 90 miles, only drove 56 miles and returned them rental 5 hours after picked up the rental. Never will I rent from this location again. The wife was pleasant but the husband was not. I was over charged. No worries because I WILL NEVER RENT FROM THIS LOCATION!!! THEY SUCK!!

Évaluation :

5

Very friendly customer service!, Happy was of great help. Also the young lady. Sorry didn't get her name. Butcher had great suggestions

Évaluation :

1

Cleaning of the inside of U-Haul where drivers and passengers set. The freshness as you open the door would be ideal. Giving the customer their expected refund without questioning. To have someone greet you with great customer service.

Évaluation :

5

Absolutely nothing. Great staff and facility Cody Gotch is an asset to your company.

Évaluation :

3

The location is relatively small so it's difficult to be bale to take pictures of the truck at all the angles. I fell when I went to take a picture of the passenger side because there was no space to get in-between the trucks. I sprained my ankle andwas unable to fully use the truck

Évaluation :

4

Keep up the good work.

Évaluation :

3

After receiving the keys and contract info, I went out to the truck and started the vehicle and noticed that the Engine Light was on. Contacted the Saleperson and she immediately contacted the maintenance crew. it took them 15 minutes for them to arrive at the location, and they immediately troubleshooted the problem. problem was a faulty gas cap, they cleared the code and I was on my way after loading up. The light came back on in Virginia.

Évaluation :

5

Continue with great customer service because that’s what keeps customers trusting in your business

Évaluation :

5

Is nice

Évaluation :

1

Didn’t get my deposit back very disappointed

Évaluation :

3

Send them their receipt in a timely manner.

Évaluation :

1

Had an issue with the time frame we needed the U-Haul thought we had rented it for 3 days not 6 hours so the store owner calls me threatening to call the police on me if I don’t give him my card info immediately then we returned the U-Haul with the amount of gas that we had left with and they called to tell me they were charging me $60 for gas

Évaluation :

3

Check in time could use improvement

Évaluation :

5

keep up the work I very was very satisfied

Évaluation :

5

Better customer service. The gentleman was very aggressive with his attitude

Évaluation :

4

Over all I think there is no need to improve anything. Everything went ok

Évaluation :

4

The location was great, but the ability to just use the app was broken, so I wasted 20ish minutes and had to go inside and go through that whole process as well.

Évaluation :

5

Owner was very nice and helped me park the largest vehicle I have ever driven

Évaluation :

5

Very cheap and the trailer was clean

Évaluation :

3

If it wasn’t for the gentleman when I had to return the truck being so rude and disrespectful and not giving me a chance to ask any questions he was not helpful and again very rude disrespectful and definitely does not need to be in customer service the woman when I picked the truck up was very nice very helpful and very pleasant, if it wasn’t for him, I would recommend this place again but because he’s there, I definitely wouldn’t recommend the place because I don’t condone that type of treatment.

Évaluation :

4

I was a little worried because this was not a dedicated Uhaul center but instead was a gas station. However, the individual at the counter simply explained that I only needed to unhook the trailer and leave it. I did so and also used the UHaul app to verify the drop off. I found the app very user friendly and intuitive. Even for an old guy like me who is not great with technology. I also like the fact that my receipt can the next day. Overall a good experience.

Évaluation :

5

The lady at the counter was very helpful and answered my questions. Everything went well with pick up. I wish the policy was that I received a full tank of gas. It was only 1/4 filled. At the end of the trip I returned 1/2 of gas. I donated 1/4 tank of gas. Either change policy back to requirement that full tank or refund extra gas the customer purchases.

Évaluation :

5

Thanks for the good service

Évaluation :

2

I had a very frustrating experience at this location. I will say the employees were very nice, however it took an extraordinary amount of time - 45 minutes - to enter the reservation into their system.

Évaluation :

1

They charged me twice. Also, questioned me why did I drive so many miles?

Évaluation :

5

The attendant was great, quick and meet our needs.

Évaluation :

5

You guys made a great job

Évaluation :

1

Owner charged me for 90 miles at pickup even after i stated i would be going less than 10 (was quoted $45 online). There's no reason for a $150 hold should be on my account for a short trip uhaul. Definitely won't go back to this location.

Évaluation :

5

The staff here is one of the nicest and professional team I have encountered. Always ready to help with a beautiful smile and friendly demeanor. I will always use this location for my rental needs.

Évaluation :

5

Continue to render the great services that I received on my visit to your location.Thank you sincerely,Francine E Dorsey

Évaluation :

3

S.O.

Évaluation :

1

Improve your fleet, Have a drop box, fix/repair your trucks .

Évaluation :

1

They're very rude. I did a mobile pickup but they don't actually set it up so you have to go inside. Then they act like you're stupid. You did mobile, you have to do it on your phone. No, you didn't put the key in the lockbox so I'm here now. Upon return, checking it back in (again, mobile), I had the attendant outside opening up the truck telling me I had to remove things from the back of the U-Haul that were there when we rented (they obviously didn't run out and check the last renter) or I'd be charged extra. I sucked it up and helped guy out by removing them and because I don't want to be charged extra for something I didn't even do. As I'm taking my return photos they dude literally hops in the truck and moves it (see photo). I use U-Haul location is across the state and hands down this was the worst. Then to top it off, I completed my check in and go to get a drink for the road, he tells me he'd like me to wait in store because he doesn't think my card that I paid for rental with would go through. Horrible rental experience. O and the truck itself, horribly maintained. Gears slipping, super sketchy. I had it in reverse but it didn't shift out of neutral. Had to put in park and keep shifting to get it into reverse. Very very dangerous and honestly, I should get a refund just based on the death trap of a truck. DO NOT GO TO THIS LOCATION

Évaluation :

2

The man at the counter was slow but friendly and kind.The truck was below standard and the check engine light was on and just felt unsafe

Évaluation :

5

The rental process was easy, the people at the rental location were friendly when picking up and dropping off the truck. The truck ran well and was in good condition.