Customer Reviews for Hospital Drive Shell
(U-Haul Neighborhood Dealer)

509 évaluations

345 Hospital Dr   Glen Burnie, MD 21061

(443) 962-1069

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 12h30 pm

Services dans cet établissement :

Pour nous contacter

(443) 962-1069

345 Hospital Dr
Glen Burnie, MD 21061

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 12h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
1

Verify equipment is available as scheduled and get the transaction completed quickly

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewel D. 
Évaluation :
1

Teach employee's to have respect to customer's and not be rude or cantankerous. This was the 1st time and last time I will ever use U-Haul at this location. It took over an hour to receive keys when truck was reserved. .I had to make 3 trips to get my paperwork and and took another hour to receive paperwork when returned key. I was accused of not topping off gas when delivered which was untrue.

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G. 
Évaluation :
3

In the past year+ I have rented many vehicles. This location definitely wasn't the best but also wasn't the worst. They were average. They provided a clean vehicle, and it was easy to drop off and pick up. Some other locations have locks on the backs, which is a nice feature, but as I said they got the job done.

Robert M. 
Évaluation :
5

Rien

Wanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
3

The person who was going to "check me in", didn't. Two days later, I had to call the main UHaul number to get this performed. I don't know why this happened but fair warning if you drop off at this site.

tracy W. 
Évaluation :
2

They did not believe me when I said I filled up the truck's fuel tank. They insisted that I was wrong and that I was lying to them. They did not believe me until their guy checked it out. I felt belittled and unappreciated as a customer

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G. 
Évaluation :
1

The person working at the gas station (owner?) who signed me in was very friendly in the beginning. I turned the vehicle in after hours. While taking a picture of the cab, the cargo bay, the area I was parked and the odometer with the gas meter, a gentleman who was in a truck behind me began unloading his truck into the gas stations dumpster. I got a call today from the owner asking why my buddy was dumping in their trashcan. I told him I did not know the man even though he talked to me to tell me that the lights were on when I was walking to turn in the keys. As stated on my report there was an electrical problem that I noticed when I was using the truck that the lights took a long time to go out. These are the running lights I am talking about. So after the gentleman asked me about my buddy I told him I never met the guy in my life. He told me I was talking to him that he had it all on camera. I told him the man had told me about the lights and I said thank you I've already reported it. The owner then proceeded to tell me that that was the person I came with. I told him if he has it on camera then he will see that I turned in the keys and walked to the other side of the parking lot where my ride was waiting in a little red car not a giant black truck. The owner then hung up on me. Pathetic business I would never recommend! the vehicle was dirty but I would expect nothing else from these business owners.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
4

Thanks the deposit was a lil high but other then that it was on

Tonio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameliet R. 
Évaluation :
3

The reservation was for another location. The original reservation was for 8:30. Then it had to get changed to 9am. The night before a UHAUL rep called and left a msg for a 9:30am pick up. I get to the 7401 B & A location, truck is not there. I had to pick up at 345 Hospital drive. This put me behind schedule

Melinda M. 
Évaluation :
3

Not much parking for trucks available. Didn't speak to anyone just dropped key in box

Arturo S. 
Évaluation :
5

Very professional

Jorge U. 
Évaluation :
5

I scheduled a 20' truck to be picked up in Glen Burnie Maryland at 9 AM on 5/14. The day before, Uhaul changed it to 5 PM pickup on 5/14. I had to change to 15' truck because that is the only one I could find in the area. While I understand trucks may not be available. That was a drastic change in time. There was no compensation offered and no assistance to get a similar time with smaller truck. This truck was also not well maintained. It would have difficult starting after you shut off the engine.

Timothy M. 
Évaluation :
2

The truck was filthy. The fuel estimate on the contract was wrong. The attendant was not going to provide me a written copy of the contract (after asking me to sign it) but I insisted.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNABEL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherrise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bayyinah M. 
Évaluation :
1

Both cashiers were very rude. The women in the morning when we picked up was extremely rude and when we dropped of in the afternoon the gentleman was extremely rude and called my mother cuss words and told her he would send us the bill and end the reservation when we felt like it. I would not recommend this gas station u-haul service to anyone and think they should reconsider doing that type of business there.

Shellie B. 
Évaluation :
4

Truck was ready when they said it would be and clean.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lebic M. 
Évaluation :
1

I had an horrible experience with uhaul at the Glen Burnie/ Hospital Dr location. I arrive to the location and was immediately told the 26' truck I reserved was NOT available and the only truck they had were 15' trucks! I was livid! When I asked what can be done they said I WOULD HAVE TO CALL ANOTHER LOCATION IF I WANTED THAT TRUCK! I exclaimed “This is not my wrong doing you have to assist with trying to find a truck to accommodate my move. That truck is too small.” Long story short uhaul customer service AND other uhaul location DID NOT pick up their phones and I was forced to use the 15' truck. As a result I had to make two trips to complete my move AND I was unable to return the truck at a location closer to my new home. This experience was the ultimate gas guzzling inconvenience during a terrible period of inflation! I am disgusted with uhaul and taking my services to PENSKE in the future. DO NOT GO TO GLEN BURNIE/ HOSPITAL DRIVE for your UHUAL!

Tirsheia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNETTE P. 
Évaluation :
5

Very polite and very good service thank you.

Jasper H. 
Évaluation :
4

There's not much places to drop park the uhaul.

DAEWEON A. 
Évaluation :
1

The guy over charged me

Gideon V. 
Évaluation :
5

They treated me with the upmost respect

ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie L. 
Évaluation :
4

Quick in and out!

John P. 
Évaluation :
3

the truck oil change light made it dificult to see mileage. the truck was clean. the station attendant didn't seem sure of the process.

RYAN T. 
Évaluation :
2

The windshield was so duty was hard to see. Truck didn't have a full tank of gas. I didn't noticed that, until it was time to put gas. I filled it up took almost $81 dollars. I spoke to the attendant at the time. But he couldn't help me. Asked me to call the next day. I still haven't call anyone about it. Still moving and things are hectic. I have never rented a truck that didn't have a full tank of gas before. Not happy with this location at all.

SANDRA M. 
Évaluation :
1

scammers !scamming people for gas! i filled it up to the top and they charge me 10$ also promised me 0,79 c/mile but chrge me 0,99 !!!

Denys P. 
Évaluation :
5

I feel it was bait and switch pricing! I rent a 26' truck every year at this time. I made a reservation for pick up 10/28/21 on 8/18/21. I was quoted a price with some miles included. A week before I was to pick up the unit.....I get a call from customer service telling me if I want that rate and included miles, that I had reserved in AUGUST, I would have to go get the truck about 100 MILES AWAY or I can pay the new rate and pick it up a few miles away! I asked for her supervisor and the supervisor said that U-HAUL was being proactive by calling me a week before to let me know about the pricing and that I would have to GO GET THE TRUCK.....like they were doing me a favor! Remember I was the one that secured the truck and price quote on August 18, 2021. I was the one that was proactive. I would NEVER change a price to one of my customers after a representative of my company quoted them!

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth Z. 
Évaluation :
3

I reserved the truck for 1pm. At 12:35 I received a call from the Manager letting me know he would not be there until between 1:30 and 2 but I could check out using the app. I filled out all of the information in the app including a request for an alternative name and phone number. When I was finished the app timed me out. This happened three times. Finally I opened the chat and was told that my alternative number (my wife) was not answering. Here is my problem. The app doesn't say to is going to call them- My wife like most people, won't answer a number they dont know. If the app had said it was calling the alternative number as part of check out I would have let her know look for the call. You need to include that in the app. Btween the manage not being there and the app I was an hour late taking possession of the truck.

Joel Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDY O. 
Évaluation :
2

Prevent the dash of the truck from falling off in drivers laps. Don't overcharge ppl like you overcharged me.

Dale M. 
Évaluation :
5

Was very pleased with the service I received. Very professional and friendly. Trucks were neat and clean. My rating wood be a 10. I would recommend to a friend.

JEFFREY T. 
Évaluation :
4

The person who waited on me was polite and well mannered.

BELINDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne E. 
Évaluation :
5

Service was great and friendly.Truck was clean and ready to go. We have been renting trucks for the last couple of months. I would recommend this u-haul service center.

Severn C. 
Évaluation :
3

I am pregnant, this vehicle was unsafe for me to drive. I had to pull over twice in the interstate, the mirrors kept collapsing in. I ordered a 10ft truck and got charged for the 15ft rate. I had the vehicle for 8 hours and was charged an overage fee. The rentals are supposed to be for 24 hours. Extremely disappointed.

TENEKA N. 
Évaluation :
3

I returned the truck on Saturday and she didn't check the truck in and I didn't get a email on Saturday for the return.

sharon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie T. 
Évaluation :
5

The gentleman at hospital Dr shell was So helpful an kind, he made sure that everything we needed was taken care of. So thank you to the gentleman at hospital dr shell God bless you..

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
3

I did not get the Uhaul location that I requested costing me 20 mile per dollar. I could have saved money

Kevin W. 
Évaluation :
1

Van was very old, dirty and not well maintained. Pick up location didn't have key drop off, and closed at 2pm.

Jacob G. 
Évaluation :
5

Happy was very friendly and the the drop off process was simple!

Michael D. 
Évaluation :
3

The man who helped on returning was VERY rude !

Octavia N. 
Évaluation :
2

The managers was not commanding and seemed confrontational. He said I was trying to change his system. I would not recommend anyone to this place. All I ask for was a receipt and what was been charged on my card.

rick N. 
Évaluation :
5

It was perfect.

KELLY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rito S. 
Évaluation :
5

Keep doing what your doing

ambrose V. 
Évaluation :
5

Quick service, decent truck.

Dawn C. 
Évaluation :
3

Door was locked when I initially arrived so I called. The person who answered the phone was very rude though she did apologize it soured my entire experience. The vehicle is not maintained as when I attempted to go over 40mph the truck shook like the wheels were going to fly off. I rented from this location a few years back and it was fine. Not sure what has happened since but service was definitely lacking.

Chimene J. 
Évaluation :
4

Not much to improve at the location. The online reservation system said that the location opened at 7am and the location didn't open until 730am. This was an issue. Otherwise, everything was tiptop.

Stanley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin E. 
Évaluation :
5

Make sure customer receives copy of balance owed prior to departure I should not have to wait till they email it to me. Would prefer immediate hardcopy.

eddie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY E. 
Évaluation :
4

Great service!

Audree W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
4

Everything was good except that whoever was responsible for the last minute checks did not check if the gas tank was locked or not. Other than that it was excellent.

ELVISE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele J. 
Évaluation :
4

I said I give him more gas the one that you gave me so the guy answer so when I give a credit I not asking for credit because if I give anything they always charge I sure they not charge my credit card

Marcos Z. 
Évaluation :
1

Rude and mean going to home depo next time

Chi Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DE CHONNE M. 
Évaluation :
2

Truck bed had some dirt upon return that a simple rinse would have gotten rid of it, but a 25 charge was applied with no pictures of what the truck bed looked like at time of pick up for comparison.

Robert N. 
Évaluation :
5

Lower the mileage rate.

William C. 
Évaluation :
5

The contact at this location was extremely kind and helpful. He went out of his way to assist us. Would highly recommend this location to pick up.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Everything was great. It was fast and easy

BRANDIE B. 
Évaluation :
5

I had an excellent experience

LAMART S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GABRIEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Demetria S. 
Évaluation :
5

The management at Uhaul Hospital Drive were excellent. The Lady was fr8endly and helped me every step of the way!

Kendra S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale K. 
Non les évaluations ont été soumises pour cet établissement.

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