Évaluations des clients Hospital Drive Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hospital Drive Shell

Cote générale :

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Douglas L.
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Le client n'a pas laissé de commentaire.

BRANDIE B.
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Everything was great. It was fast and easy

LAMART S.
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I had an excellent experience

GABRIEL W.
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Le client n'a pas laissé de commentaire.

Demetria S.
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Le client n'a pas laissé de commentaire.

Kendra S.
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The management at Uhaul Hospital Drive were excellent. The Lady was fr8endly and helped me every step of the way!

Justin J.
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Le client n'a pas laissé de commentaire.

Dale K.
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Le client n'a pas laissé de commentaire.

Chris H.
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The truck was horrible. Also I did not get my hand truck and blankets. I will never use U-Haul again

David C.
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Le client n'a pas laissé de commentaire.

Roger K.
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Le client n'a pas laissé de commentaire.

Judy L.
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It was great I thought I only needed it for 2 days although I needed it for 4 days and and everything was great no issues even when I needed the extra days.

Rebecca R.
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Make sure the trucks are well maintained when I got mine it said it needed an oil change other then that great service

Wanda P.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

sheary M.
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Le client n'a pas laissé de commentaire.

deborah E.
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Le client n'a pas laissé de commentaire.

June S.
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Le client n'a pas laissé de commentaire.

RUSSELL D.
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Le client n'a pas laissé de commentaire.

DONALD C.
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Return the truck and the guy didn't even cane out to look at the truck. Just ask did I refill the gas. And then said your good. And didn't complete my transaction until the next day. Very unprofessional

Thomas W.
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Le client n'a pas laissé de commentaire.

William C.
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It's a gas station. There is t designated space for equipment. Just put it somewhere anywhere

DAVID C.
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Trailer was swept out had dirt and debris inside.

Marguerite P.
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Le client n'a pas laissé de commentaire.

Kareem B.
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Le client n'a pas laissé de commentaire.

ANTHONY W.
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Le client n'a pas laissé de commentaire.

Ricky B.
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Getting a new location an people. I was reading reviews b4 I used this place. Some said they were charged 2 or 3 times the same amount. Well i was charged 4 times. I have my receipt for the 1 real charge, but I don't get how u are charged 4 times, an 1 charge came today. I just use this uhal yesterday. SAD!

Tiffany D.
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I wish the staff would have been more helpful. Although I did opt for the mobile order I had trouble with the link and they just told me to call customer service. I eventually figured it out myself.

Lakita T.
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Le client n'a pas laissé de commentaire.

Jianxiong B.
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Le client n'a pas laissé de commentaire.

Jaime G.
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So it appears my card was charged twice for the $152.62 which is frustrating, once the transactions post I will be calling in. All I wanted to do was help a friend move who is struggling financially and then I get hit 2 times. $152 is a manageable price $304 is not. Thanks though everything else was great!

I'kea P.
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Improvement with inline check-in

Michael S.
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Le client n'a pas laissé de commentaire.

Eleni V.
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Le client n'a pas laissé de commentaire.

Jayvon S.
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I was scammed to pay 113$ for my down payment to use truck for 5 hours less than 20 miles. He informed me I needed to pay 113$ holding fee and it would be returned to my card. He also did not correctly charge me for the actual miles and gas used. After transaction 113$ - 47$ I should have been reimbursed 65$ at least. Not happy with service at all. Stole my money.

Juliana W.
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Le client n'a pas laissé de commentaire.

Susan W.
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took a very long time to check out because every time a customer came into the gas station/convenience store, I had to move over and allow them to conduct their business even though I was first in line and was in the process of being taken care of. Very slow check-in. This was not my first choice for pick up location and had to travel miles away which cost me more money because of added mileage. Called days in advance to reserve and was not told I would be required to go to another location until the day before. This was not a good experience.

Marilyn W.
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Keep doing the good work that you do

Marilyn W.
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Nothing it was a great experience an friendly one

Andrea H.
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Le client n'a pas laissé de commentaire.

tawrence H.
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Le client n'a pas laissé de commentaire.

Scott S.
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The operator demanded I park across the street in another shopping areas parking lot, even thought there was ample parking at the location. I had to cross a busy street to park and retrieve car. If I didn't need the van at that moment I would not have rented there. When I pointed out how unprofessional this was the operator went berserk.

Deborah S.
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Le client n'a pas laissé de commentaire.

Vince M.
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Le client n'a pas laissé de commentaire.

Geraldine K.
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Le client n'a pas laissé de commentaire.

Lori J.
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Le client n'a pas laissé de commentaire.

George D.
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Le client n'a pas laissé de commentaire.

Tamu G.
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Have parking for customers who are renting for a short period of time to leave there car. I had to park my car in a near by shopping center & walk back in the rain to get the uhaul.

Helen O.
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This locations 10 foot truck is great. Really well maintained, felt like new breaks, engine ran great, steering responded well. It was a good truck that was easy to maneuver.

Brenda C.
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Le client n'a pas laissé de commentaire.

Brittney F.
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The truck need a lot of maintenance

Theresa F.
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Le client n'a pas laissé de commentaire.

jacqueline W.
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Le client n'a pas laissé de commentaire.

Craig D.
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Friendly and clean!

Jarrell K.
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Le client n'a pas laissé de commentaire.

Douglas F.
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Le client n'a pas laissé de commentaire.

timothy H.
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Le client n'a pas laissé de commentaire.

Jarrell K.
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Great service everytime

myrtle W.
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Nothing. The attendant was kind, knowledgeable and made our experience pleasant

Stephany C.
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Le client n'a pas laissé de commentaire.

Jarrell K.
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Le client n'a pas laissé de commentaire.

David M.
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Software to authorize rental did not work right. It would not allow the rental until the PC was re-booted. The software also did not have my model of vehicle (4Runner SR5), with factory-installed tow package.

Helen W.
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The truck had an issue with getting into gear. Other than that, it was ok.

Jasper H.
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Owner was a great guy!!! Made it a smooth and easy process

Ryan S.
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Van was clean and service was fine. Had to wait for several customers to be checked out with regular gas station related purchases. My only real complaint is that I was charged a $25 cleaning fee. Why? Truck was returned exactly as I picked up. Seems arbitrary and makes me think twice about renting from U-Haul again.

Janice S.
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This location is in an unsafe area. After I rented a van from them I was told I could not leave my car in their parking lot during my rental period which was only a few hours. They stated they did not have room yet I was removing a vehicle and wanted to leave mine in it's place knowing it would be safer. The gentleman then told me it was not safe in his lot and he would not be responsible for it. He insisted I park my car across the street in a shopping center parking lot risking being broken into or stolen. When appealing with him that I would not be long he got irate with me. When I returned a little over 2 hours later instead of checking the van immediately for mileage, gasoline, damage etc. This should be done immediately in case their are any issues. I was told they would check it within the hour and email the invoice. Finally after five hours and having to call I received the invoice.

DAVID H.
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Vehicle was filthy. Hair all over the interior of the vehicle and just our right dirty.

Abdelghani T.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Dale R.
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I have rented Uhaul trucks for years. One thing I've noticed is the vehicle maintenance is questionable. The steering is always off. In this rental there was a lot of play before it actually started to turn and I was always fighting in both directions to stay straight. Very dangerous.

Leonard E.
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The service was not customer oriented. You shouldn't have to wait 24 hours to get a receipt emailed to you. There shouldn't be just one person who is capable of checking the truck back in. That person wasn't around the day of I returned the truck. What would've happened if the truck was damaged between the time I returned it and the time the truck was inspected?

Neil F.
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Soo many different issues happened during my rental process. The online 24/7 verification process is a joke and can't be relied on.

Catherine C.
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Very quick & easy!

NORMAN H.
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Very accommodating and understanding. I will rent from this location again

Zachary Allen C.
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They hooked me up. Thanks

Janice D.
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NA

Linda J.
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The time to register and sign up for the truck took over a half hour because the connection was slow at the gas station.

Elaine L.
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The truck that I reserved was not available because the prior renter did not return it when he was suppose to. There was a smaller truck available

Stacy C.
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Most efficient and fast service!! Very Helpful employees!!!

robert R.
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Le client n'a pas laissé de commentaire.

Tammie B.
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need to provide parking if in the event you need to leave your vehicle

Samuel S.
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Le client n'a pas laissé de commentaire.

charles B.
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Le client n'a pas laissé de commentaire.

Kevin S.
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I did not like that upon my return no one looked at the vehicle and no one could give me a receipt. After the fact the receipt looks OK so that is fine but it was not like a normal business transaction.

Matthew H.
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This was not the pick up location I chose. I had to accept this location or lose the reservation. This location being a gas station, the employee had to multitask with convience store sales and completing my Uhaul transaction. He Made multiple attempts to load my driver's license into the Uhaul system. My license should have been on file from my rental a month and half ago. The inside of the cab of the truck needed to be cleaned. The store manager made a brief attempt to wipe here and there and remove trash from floor, console and glove compartment. I drove it home and thoroughly cleaned it before my four day trip.

Jennifer M.
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Le client n'a pas laissé de commentaire.

Nereus F.
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When I left site with the u-haul truck $144 was held in my account. When I finally returned the truck at about 2pm. My final bill was around $88. But as of 11pm the money that was held on my account had not been refunded.

germaine F.
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Wonderful customer service, would definitely use again.

Jodi W.
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My pickup location was changed & I was NOT notified & when I called customer service twice, I was transferred each time 4 times!!! Very rude customer service! Will never use uhaul again! I truly hope your calls are monitored for quality assurance! Check your calls into the Baltimore traffic center on 8/19 from 9:46-10:05! Another customer lost!

Stephen C.
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Le client n'a pas laissé de commentaire.

Soo H.
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The person responsible for the Uhaul service was not available when I returned the truck. The lady who was at the counter was very unfriendly and told me to just park the car and leave, and that I should wait for the email receipt, that she cannot process the return. She said that I should receive the email less than an hour. It came a day later when I was seriously thinking about calling to complain. Unless there is no other Uhaul location available, I wouldn't necessarily go back to this place to use the service.

Angela D.
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Le client n'a pas laissé de commentaire.

Craig D.
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Nothing. I received quick, friendly, service.

Robert A.
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Le client n'a pas laissé de commentaire.

Stephanie P.
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Although I had already reserved the truck at a different location, gave them my credit card and info, the night before got an email saying to pick it up at this location. It took me another 30 min for the lady to figure it out and I had to do everything all over again!

francis A.
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Great service and very professional, will recommend to my friends and family.

Barbara D.
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Le client n'a pas laissé de commentaire.

Mary E.
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I had a very good experience at this location.

YISEHAK S.
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Le client n'a pas laissé de commentaire.

Gisselle H.
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I got a call the day before the reservation that I couldn't use self check-in and therefore couldn't pick up the van at my reservation time. I agreed to move it 45 minutes later and was told I'll have to go to the person working at the station to check-in. I got there at the later time, said I was there to pick up a van, and was immediately told uhaul wasn't open yet and to come back at 8. Telling the person that uhaul called me to offer this time, and confirming the phone number, got the same response. It took three times to get her to go look it up. When she did, she said I had self check-in so I was just supposed to go out and do it myself. When O mentioned that I was told I couldn't do self check-in and that's why the reservation was moved, I was then told that I could do self check-in and thwn juat give her the key number. The self check-in process, advertised as about ten minutes when I made the reservation, was hanging on the authorization step alone for more than that when the person working inside said to cancel it and she would do it herself. It was an incredibly frustrating experience and the conflicting and confusing information made it worse. We had no problems with the van itself, but the pick-up experience was unpleasant.

Non reviews have been submitted for this location.

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