Great customer service from Audrey, in the office, and outside on the lot, as well. Will use this location again. Jim HydeJAMES H.
Customer Reviews for Hutto Fast Lube
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly people!!!DERYL B.
Le client n'a pas laissé de commentaire.Karina V.
We received the vehicle with the low-tire pressure on when picked up after hours. We had to place air in the tire twice. Maintenance was called but we aired the tires since the air pump was at the location. We should not have had to put air in tires. I'm not sure COVID cleaning occurred.RODNEY J.
Le client n'a pas laissé de commentaire.DOLORES D.
Le client n'a pas laissé de commentaire.DAVID P.
The 1 $rent is very misleading. It's basically 50 $. Just say it. No need to add a 49 admin and lock fee.HERMES P.
The the truck shift violently. It cost amount of dollars to rent it. It shouldn't cost me 133 $plus an extra 15 $. It was actually a crappy experience with all the money I had to pay forZACHERY G.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.EDWARD R.
I had very little contact with the office clerk. The transaction went well.BRIAN R.
Thanks so much for Everything the guys at the Georgetown Uhaul store. They were AWESOME!!!Gregg H.
Le client n'a pas laissé de commentaire.GUADALUPE H.
The lady who was running the desk had no idea what she was doing, didn't know where the equipment was, couldn't find haft of it and then told me misleading information about the contract. Told me that i had 140 miles and 2 days, when I only had 1 day and 100 miles. she told me this after I told her I was having movers come in the afternoon the next day. then i was charged an extra 60 dollars because i took her word for it. I will never be using u-haul again horrible money grabbing service.MICHAEL O.
Le client n'a pas laissé de commentaire.Diana K.
Le client n'a pas laissé de commentaire.DAWN ANNE D.
Le client n'a pas laissé de commentaire.CAROL ANN L.
The customer service was very good at this location!Shoshanah D.
The associate was over run with calls and customers and she handled it well. But I've had negative inter actions with the booking and pricing. I was quoted one price online and when I arrived, the associate had to re-do my order and it cost more than what I was quoted.WALT P.
Le client n'a pas laissé de commentaire.Joel A.
Le client n'a pas laissé de commentaire.Jasmin S.
Super easy, except I had to unhook the trailer myself, no big deal.ANDREW KARL C.
Uhaul had my reservation very messed up the man St the pick up had to figure it all out.BRENDA B.
Le client n'a pas laissé de commentaire.Robert Z.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.Randy R.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Clyde R.
Le client n'a pas laissé de commentaire.barry W.
fast, friendly and extremely knowledgeable abd helofulClyde R.
Le client n'a pas laissé de commentaire.Christopher B.
Truck had no windshield washer fluid and the next morning when I went to fill it up I was pouring fluid I and was coming out the bottom of the tank. I found the hose was disconnected from the tank and then I observed that there was oil all over the engine and the hood. I then found that the oil fill cap was missing. When I picked up the truck no one walked out with me to go over the truck and when I went back inside to talk with the manager he was gone and the other three employees said they couldn't help me because the manager had to help me. Poor serviceRichard B.
Le client n'a pas laissé de commentaire.CHANZE A.
GREAT customer service!WIDLINE C.
There was a lock on the truck that no one mentioned and by the time we got the truck back to the moving site, we noticed the lock and couldn't get it off. After calling and still not being able to get it off, we had to go back up there. Then after the 3rd trip there, our car didn't fit on the towing trailer so we didn't take it. I am still fighting for the refund for that and getting text messages that we never returned it because they didn't take it off our order. Still fighting to not pay the extra return days on the trailer we didn't take. Horrible experience.Joshua C.
Le client n'a pas laissé de commentaire.William M.
I went to this location to rent a car hauler. I was told the only way I could rent a uhaul was to go online and make a reservation because they didn't know how to initiate a reservation in the store. I returned to me vehicle and made an online reservation. I returned to the store and was given my paperwork and a sticky note with the trailer number I was supposed to get. I was left on my own to hook up and check the trailer out. When I returned the trailer a few hours later I was told to just put it back where I picked it up from and was again not offered any assistance with parking or unhooking the trailer. Luckily I am very experienced with hooking up to and pulling trailers. Had this not been the case I would have been left to fend for myself. This was a terrible example of customer service and I will likely never return to this location again for any of their offered services!John W.
Better communication with main Uhaul office. My vehicle keys weren't available to meet at time to check in. Had to delay my moving plans 12 hrs until I was able to get key next morning. Vehicle barely had 1/4 of a tankDavid R.
No customer supportBarney S.
The location customer service was horendous. They did absolutely nothing to make the experience pleasant and forgot to put equipment that i rented in the truck...but they didnt forget to charge me for it. Had to back the uhaul in to the line myself...arent the sellers supposed to stage the vehicles? Literally zero customer service or car. Very rude and run by someone who obviously does not care about customers.ZACHARY M.
Dropped they key in the drop box. No contact with any personelGeorges H.
These guys were great and very helpful. We really appreciated doing business with them. My thanks goes to the entire staff for getting me in and out so I could get going on my hard day of moving!!JAMES PARKER M.
Le client n'a pas laissé de commentaire.Wesley W.
Le client n'a pas laissé de commentaire.Jeffrey C.
I dropped the rental trailer off on a Sunday Evening and it took them two business days before they checked it in so I was charged for an additional two rental periods. I don't think there is anyone checking the rentals daily.austin H.
I had a guaranteed rental for a 10' truck. When I arrived, I attempted to use the app to secure the vehicle. After a lengthy process, I was told to pick up the key in the office. Once there, they told me that I would have to wait to be served until they performed an oil change. I was surprised that there wasn't an employee to work the desk. Once they were ready, they told me that the 10' truck had a flat tire, but they would give me a 15' truck. I wasn't looking for a truck that size since I was only moving a single piece of furniture. I accepted and waited for the transfer process. The manager gave me a key and I went out to the lot. The truck was not on the lot. There wasn't an explanation for this, but another truck was assigned after another wait. Instead of apologizing, I was told to make sure that I folded the furniture pads when finished. There were so many bugs and so much dirt on the windshield that I could hardly see out. Once finished, I decided to bring the truck back the same day since I did not want to park a 15' truck in my driveway. I returned and parked in the back lot, out of the way, where another customer had parked their truck earlier in the day. An employee yelled at me to park it in the grass with the rest of the trucks. Once I arrived at the office, the manager was charging a battery and told me to put the key in the drop box. They didn't have time to check it in and it would get done the next day. The location made it seem like I was inconveniencing them by being a patron. I didn't get the truck I was guaranteed, and the whole process took close to an hour when it should have taken 15 minutes. I don't usually rent with U-Haul, and I will be sure to rent with another company next time. The only positive things that I can say are that I got a truck, and they didn't rip me off checking it in the next day.Anthony T.
Le client n'a pas laissé de commentaire.robert G.
They were training when I was there I was in a hurry. So it took twice as long which was frustrating. I hooked the trailer up myself and had to fix one of the tie straps which took over 20 minutes. Again, I was in a hurry.ROBERT P.
Le client n'a pas laissé de commentaire.Vivian C.
Was a slow process to pick up using mobile pickup. Took 20-25 minutes. Lock was hard to open to get to key.Cynthia M.
Le client n'a pas laissé de commentaire.Brooke E.
There was no one there but I dropped it off on saturday so I didn't think anyone would be there. Quick dropoff.Joshua J.
Le client n'a pas laissé de commentaire.Eugene B.
They were very nice to deal withTheresa P.
I was unsure where to park the truck and where to go in to turn the truck in. I waited in the lobby area for 15 mintues while the mechanics saw me and then looked away. Eventually I saw someone walk out of the bay so I hurried out the door to get their attention and still had trouble getting help. After turning the keys over they said that they were closing so they would check to truck in on Tuesday which was 2-3 days after the truck was due back depending on what time they would check it in. This left me wondering if I would end up getting extra charges on the truck because of them.Joseph S.
Easy access, great improvements on initial processing.Juan S.
The hours are wrong on the U-Haul site. The business was closed and I had to get a different truck because the one I reserved required staff assistance. I also had to drive to another U-Haul site to get the requested furniture dolly.Michael S.
Fix your software/registration process. I had to input my information about 4 times before it took it properly.ROLAND C.
Le client n'a pas laissé de commentaire.Russell H.
Le client n'a pas laissé de commentaire.Sandra S.
Le client n'a pas laissé de commentaire.Michael H.
Staff was extremely helpful and polite.James J.
waited over an hour past my appointment time to get the trailer.Justin H.
Extremely slow service. I was ignored for 15 minutes before anyone tried to help, and then the internet was slow so it took another 30 minutes to get out of there, which really set me off track. There was no sense or urgency, either, which would've made a huge difference. It seemed like the guy in the office would rather not have any customers.Emily T.
Le client n'a pas laissé de commentaire.Zachary M.
Le client n'a pas laissé de commentaire.Aimee B.
I expect the equipment to be great. The real bonus was the staff. The guy at the counter was cheerful, helpful and very supporting. Merci.Robert W.
Honestly the picture taking after returning is not as important as the gas..zachary M.
Everything was great. Went very welljerry B.
Le client n'a pas laissé de commentaire.Kathryn H.
Le client n'a pas laissé de commentaire.Roy W.
Reserved a car transport with Hutto Fast lube online and received the email stating the reservation was for Hutto Fast Lube. Then received an email stating to pickup the reservation at the Georgetown, Texas location. This was out of the way and I only needed the trailer for about 2,5hrs. In addition this location had 12 car transports. I had to cancel the appointment with the Georgetown location and reserve the transport at Hutto Fast Lube.John G.
Le client n'a pas laissé de commentaire.JUSTIN C.
Le client n'a pas laissé de commentaire.rickey A.
Great service!!Steven M.
Le client n'a pas laissé de commentaire.Louis L.
Very Happycarlos A.
Le client n'a pas laissé de commentaire.Steven W.
The service I got from Hutto Fast Lube was great. Even though it took maybe 5 minutes longer than usual, the wait was worth it. The vehicle was very clean and responsive.Aaron H.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Alexander B.
Le client n'a pas laissé de commentaire.Charmayne J.
Le client n'a pas laissé de commentaire.andrea W.
People working had no idea what they were doing, and couldn't comprehend simple EnglishGage T.
Through no fault of the franchisee, your commputer systems were DOWN for HOURs. They tried to provide my rental trailer but were several hours late before your systems came online. Seriously, a system outage on a busy Saturday. Hope the CTO is now looking for a new job! Also, the checklist for the unit I was to pick up was for a DIFFERENT trailer so none of the pictures matched. Great job by the local franchise doing the best he could. Horrible job by UHaul Corporate!Lance R.
Le client n'a pas laissé de commentaire.Jannie B.
Offer more options for trailer rental length (number of days)Benjamin S.
Good folks and easy to work withTim C.
You guys sent an email that we needed to have our truck inspected prior to picking up the trailer. I called and took an appointment with a UHaul center, went and spent 30 minutes in line because there was one person working. Once it was my turn, the representative did not know what I was talking about and thought I've gone crazy. I called customer service and got hung up on 3 times before speaking to a person who did not hang up prior to finding out what my problem is. Your customer service experience is at ZERO. Very unprofessional and completely unacceptable. I wasted about 2 hours of my day dealing with the incompetence of your employees when none of this should have occurred.Kenneth H.
Good location for me close to homeRogelio E.
Not much to improve on, service was accommodating and very time efficient.Daniel G.
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.chris W.
Le client n'a pas laissé de commentaire.Virginia W.
Le client n'a pas laissé de commentaire.Garner S.
Le client n'a pas laissé de commentaire.james M.
Le client n'a pas laissé de commentaire.Linda I.
Le client n'a pas laissé de commentaire.anita M.
nothing, it was a great experience.Billie N.