Make sure operating items on the truck was working. The trailer plug for the truck did not work and was noted/shown at drop off location. inside of truck was not clean, window shield was dirty had a hard time cleaning to be able to see for driving. Last during paperwork process we should of been informed of the word lock on the main back door of truck of word code for getting door openDAVID T.
Moving Truck Rental in Hutto, TX at Hutto Fast Lube
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hutto, TX 78634
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Clean the inside of the trucks better and report the accurate milage in the trucks.BURRELL A.
Better communication.Jerome H.
Had to look for location. No signage. Had to go looking for employees to rent the truck.GEORGE D.
Thank you so much for the quick transaction. We walked equipment to make sure everything was safe: ready to go. After checking tire pressure we went inside to print out documents. This took no more that 15 minutes to get in and out. Thank you so Much.RAYMOND R.
Great customer service from Audrey, in the office, and outside on the lot, as well. Will use this location again. Jim HydeJAMES H.
Very friendly people!!!DERYL B.
We received the vehicle with the low-tire pressure on when picked up after hours. We had to place air in the tire twice. Maintenance was called but we aired the tires since the air pump was at the location. We should not have had to put air in tires. I'm not sure COVID cleaning occurred.RODNEY J.
The $1 rent is very misleading. It's basically $50. Just say it. No need to add a 49 admin and lock fee.HERMES P.
The the truck shift violently. It cost amount of dollars to rent it. It shouldn't cost me $133 plus an extra $15. It was actually a crappy experience with all the money I had to pay forZACHERY G.
I had very little contact with the office clerk. The transaction went well.BRIAN R.
Thanks so much for Everything the guys at the Georgetown Uhaul store. They were AWESOME!!!Gregg H.
The lady who was running the desk had no idea what she was doing, didn't know where the equipment was, couldn't find haft of it and then told me misleading information about the contract. Told me that i had 140 miles and 2 days, when I only had 1 day and 100 miles. she told me this after I told her I was having movers come in the afternoon the next day. then i was charged an extra 60 dollars because i took her word for it. I will never be using u-haul again horrible money grabbing service.MICHAEL O.
The customer service was very good at this location!Shoshanah D.
The associate was over run with calls and customers and she handled it well. But I've had negative inter actions with the booking and pricing. I was quoted one price online and when I arrived, the associate had to re-do my order and it cost more than what I was quoted.WALT P.
Super easy, except I had to unhook the trailer myself, no big deal.ANDREW KARL C.
Uhaul had my reservation very messed up the man St the pick up had to figure it all out.BRENDA B.
fast, friendly and extremely knowledgeable abd helofulClyde R.
Truck had no windshield washer fluid and the next morning when I went to fill it up I was pouring fluid I and was coming out the bottom of the tank. I found the hose was disconnected from the tank and then I observed that there was oil all over the engine and the hood. I then found that the oil fill cap was missing. When I picked up the truck no one walked out with me to go over the truck and when I went back inside to talk with the manager he was gone and the other three employees said they couldn't help me because the manager had to help me. Poor serviceRichard B.
GREAT customer service!WIDLINE C.
There was a lock on the truck that no one mentioned and by the time we got the truck back to the moving site, we noticed the lock and couldn't get it off. After calling and still not being able to get it off, we had to go back up there. Then after the 3rd trip there, our car didn't fit on the towing trailer so we didn't take it. I am still fighting for the refund for that and getting text messages that we never returned it because they didn't take it off our order. Still fighting to not pay the extra return days on the trailer we didn't take. Horrible experience.Joshua C.
I went to this location to rent a car hauler. I was told the only way I could rent a uhaul was to go online and make a reservation because they didn't know how to initiate a reservation in the store. I returned to me vehicle and made an online reservation. I returned to the store and was given my paperwork and a sticky note with the trailer number I was supposed to get. I was left on my own to hook up and check the trailer out. When I returned the trailer a few hours later I was told to just put it back where I picked it up from and was again not offered any assistance with parking or unhooking the trailer. Luckily I am very experienced with hooking up to and pulling trailers. Had this not been the case I would have been left to fend for myself. This was a terrible example of customer service and I will likely never return to this location again for any of their offered services!John W.
Better communication with main Uhaul office. My vehicle keys weren't available to meet at time to check in. Had to delay my moving plans 12 hrs until I was able to get key next morning. Vehicle barely had 1/4 of a tankDavid R.
No customer supportBarney S.
The location customer service was horendous. They did absolutely nothing to make the experience pleasant and forgot to put equipment that i rented in the truck...but they didnt forget to charge me for it. Had to back the uhaul in to the line myself...arent the sellers supposed to stage the vehicles? Literally zero customer service or car. Very rude and run by someone who obviously does not care about customers.ZACHARY M.