Very friendly, got us on the road quickly.Lori S.
Customer Reviews for Hwy 61 Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Troy, MO 63379
Services dans cet établissement :
- Lun.-sam.De 9 h am à 4 h pm
Heures d'ouverture spéciales
- 6/10/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Robin H.
I can't imagine what, it was a wonderful customer service experience. Employee was so nice even made sure I wasn't having check in issues after hours. It was about 410 office closed at 4. She still took her time to check on me. Very impressive now daysChad R.
Wouldn't change anything. Service was excellent, convenient location and equipment was in like new excellent shape. Very easy reservation, pickup and drop off.Andrew B.
Le client n'a pas laissé de commentaire.Robin H.
Le client n'a pas laissé de commentaire.Catherine K.
Le client n'a pas laissé de commentaire.Triniti F.
Le client n'a pas laissé de commentaire.Charlene S.
Trailer was ready to go and in great condition.Ray R.
Outstanding response and service.Thomas S.
Le client n'a pas laissé de commentaire.Douglas M.
Upon arrival the location was out of both dolly's we had requested, my husband was told they just found out they were out of dollys. They found a dolly at another location 20 miles away, and sent my husband to pick it up, promising we wouldn't be charged for the additional mileage (as our contract was set for a 25 mile round trip, which was accurate to our in town move) Upon return of the truck and dolly we were charged for the 40 miles we had to travel out of our way to acquire a dolly we needed and requested for our move. We've now been given the run around about the charge and getting a refund for the charges were told we wouldn't face. This is now the second bad experience we've had with uhaul. (Our first being in July when we moved from Florida to Missouri and our UHaul flooded damaging furniture and boxes.) We haven't gotten any positive answers for either experience, and have now been turned off from UHaul completely. We will again try to reach out to your customer service, but it's important that you be aware that your retailers are making promises they do not intend, or have the authority to keep.Timothy S.
Very nice people to work with.Would rent from againCharles W.
Le client n'a pas laissé de commentaire.Martin B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.ed F.
I originally was not going to use the dolly but the tie for the dolly was broke when we were loading the truck. I think a single tie for the dolly was too easily broken and the dolly should be attached with two or three ties.Stephen C.
Le client n'a pas laissé de commentaire.Deborah H.
Le client n'a pas laissé de commentaire.Jacob K.
Le client n'a pas laissé de commentaire.Janelle B.
It works great the way it isJoe S.
Rented tow dolly. Left tail light out. Right wheel strap had red cargo strap tied into it to make it long enough to strap tire down.Timothy M.
This location was so clean and well organized that I asked if it was new. The lady who helped me said it was something like 10 or 15 years old! I didn't get her name, unfortunately. She was very polite and efficient. I will definitely consider this location for any future hauling needs!SUSAN S.
Very personable well informed agent handled booking. Equipment was in good shape and clean. Will recommend to others and use this location in the futureDale G.
Le client n'a pas laissé de commentaire.Wendy P.
Please maintenance the vehicles more and fix all repairs that need to be done to the vehicle tires motor, anything that would be a safety issueBrandon F.
Everything was very goodWilliam H.
Renee went above and beyond, and I can't thank her enough!Courtney L.
Make sure the radio works!Thomas G.
The Manager and Assistant were excellent. We would give our experience a 5 all the way around including customer care. This was our second time using the equipment and we would not hesitate to return again.Marion W.
They tried to help with the mess up when it was rented very professional and friendly.Dale H.
Renee Headrick was above and beyond helpful with our U-Haul experience. We had a little tire trouble on our trip to Louisiana, called Renee and she was quick to get us to Mini Sensations in Sikeston Mo. That's where Colton got us back on the road as quick as they could. They all worked together to make the tire problem fix as quick as possible. Thanks Renee & ColtonCATHERINE F.
Friendly and helpful.William C.
Le client n'a pas laissé de commentaire.Whitney M.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Terry E.
Le client n'a pas laissé de commentaire.Rockie W.
Le client n'a pas laissé de commentaire.Janelle B.
Staff friendly, helpful, and knowledgeable.Douglas M.
Le client n'a pas laissé de commentaire.John W.
Need to have your 20 foot truck serviced steering is horrible. Steeling wheel is way off from the steering of the front wheels.Michael C.
Le client n'a pas laissé de commentaire.David R.
Nothing everything went very smooth Sharon was polite helpful and friendly Excellent customer service by allJudy S.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.grant M.
Le client n'a pas laissé de commentaire.SCOTT B.
Very good service!! I would highly recommend this place!!Kevin M.
Very helpful,very kind.Lori S.
Le client n'a pas laissé de commentaire.Lisa V.
Rapide et sympathiqueMichael B.
Kind and thorough employee. Don't change a thing.Kohl C.
Continue doing what you are doing!Betty W.
Le client n'a pas laissé de commentaire.Trish F.
They were very helpful especially Renee .MICHAEL W.
Bob is a great guyROCHELLE D.
It really isn't in Troy but north of it about 6 miles. They were closed on Sunday when we went to turn it in but they came out and took it anyway and returned it Monday AM.JESSICA M.
I was in and out of there in no time. The guy behind the desk was very helpful in showing me how everything worked on the truck. I'll definitely rent from them again.Nathan J.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Robert P W.
Le client n'a pas laissé de commentaire.Judy G.
I have had several dealings with hwy 61 self storage ,always a great dealing.with Bill and familywilliam B.
Very professional and extremely helpful in my move from Missouri to Arkansas. Best I have ever used for moving purposes.Danny V.
Back slider was frozen shut. Was very nice to let me get my rope back when it is thawed out.florence B.
Le client n'a pas laissé de commentaire.richard P.
Maybe explain more about where to drop off the truck after hours.Stanley S.
Our Experience was good! Nothing to improve.DENNIS D.
Le client n'a pas laissé de commentaire.Gary W.
After (2) trips moving, a service light came on. Did not use for the remainder of the day and returned early.Thomas H.
Excellent serviceRandal O.
Le client n'a pas laissé de commentaire.Jill K.
Le client n'a pas laissé de commentaire.Scott B.
That when you reserve a 26 foot truck 3 weeks in advance that I actually could have gotten it and then when I was offered a 15 foot instead with free miles that when I take the truck back I was fully charged for everything....I will never rent from U-Haul again. Uhaul needs to learn that local trips deserves to be treated well just as much your one ways.Keri H.
Le client n'a pas laissé de commentaire.TERRY E.
The lady that helped me was very nice and very polite. She hustled to get me in and out as quick as she could.CRAIG C.
I don't know. Maybe complimentary coffee or cold soft drinks ready for customers? The people were really nice and helpful.richard D.
Great experience with this location. Everyone was very professional and the office was very clean. Great location and the staff was very knowledgeable of the product. I am always impressed when all the windows of the truck were clean. I dislike renting when the first thing I have to do is clean windows. This is an excellent UHAUL location.Buster M.
Improve the cost of mileage. Paying for gas and not getting a set amount of free miles before charging would be nice.John W.
None, really. Excellent work.Stacy W.
Le client n'a pas laissé de commentaire.Nichole C.
Le client n'a pas laissé de commentaire.dale S.
Have equipment available that was reserved. Don't take more reservations for equipment than you have available. The online reservation system and confirmation lead us to believe the equipment would be ready and available as ordered. We had to accept a smaller uncovered trailer, that was very problematic. We had a reservation number, but the equipment we reserved was not available.Carrie B.
Don't charge for every single thing.KEVIN M.
Representative was friendly and helpful. The price was fair and the process went quickly. I would recommend this location.Dianne H.
Le client n'a pas laissé de commentaire.Ray G.
Marty was awesome to work with. Everything went smoothly!Susan E.
The pickup went great. Marty helped with the hook up.Matt T.
Le client n'a pas laissé de commentaire.Clarence S.
Le client n'a pas laissé de commentaire.Katelyn K.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Danielle H.
Le client n'a pas laissé de commentaire.Barry D.
hard to see out of windshield. dirty cab. truck had an issue with tracking miles correctly.Ethan M.
I was given a quote that extra miles over the 178 miles that I arranged for would be 40 cents per mile, but I was charged $1,09 per mile for the miles over the original 178 miles.Alice B.
It was good I don't think anything should change. They helped me out a lot, thank youAngelina S.
Le client n'a pas laissé de commentaire.Nick J.
Excellent service à la clientèle.Judy H.
No one was at the office to check us out but it was unlocked and the address won't pull up on the gps so we had to drive around for 15 minutes to find the place resulting in extra miles and a charge for that.Amanda B.
My wife and I had a very chaotic move with many delays and the staff at this location went above and beyond to relieve our stress and help us. It is rare to do business with such courteous and professional people. Top shelf service!Joseph B.
Amazing family owned business. They even offered me coffee while I waited for them to unhook my trailer! Very friendly and helpful people!Valerie P.
Services supplémentaires à cet emplacement
Camions de déménagement
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!