Customer Reviews for Ideal Self Storage #2
(Concessionnaire U-Haul dans le voisinage)

126 évaluations

1312 N New Rd   Waco, TX 76710

(254) 412-1714

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : 11h am à 3h pm
Heures d'ouverture spéciales
  • 11/2/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(254) 412-1714

1312 N New Rd
Waco, TX 76710

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : 11h am à 3h pm
Heures d'ouverture spéciales
  • 11/2/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
3

I purchased to have a dolly, but it wasn't in the UHAUL when I picked it up. Not a huge deal, but I still paid for it. The truck was clean and everything worked super well.

Brianna E. 
Évaluation :
1

No one was there at all. We had no choice but to do a remote drop off.

BRIAN G. 
Évaluation :
5

Staff was kind and very helpful. Thank you!

GALA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Improve speed of your service, both in store and on the phone!

LOREN M. 
Évaluation :
5

Great location as they are open on Sunday that worked very well for me. The gentleman there had great humour

Joseph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Quick, fast, and easy!

Penny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER E. 
Évaluation :
5

This location and those that helped us were great, especially trying to help us navigate the mess that was our experience. The system itself was horrible. Our reservation got split at the start of the week. Then the day before Our reservation got pushed back which effected our project. We were moving things and needed to be done by 3, we originally planned to start at 9, then got pushed to 11. Then our truck came with no ability to tow the trailer we rented. No where in town seemed to have the trailer hitch we needed. We had to use multiple locations and ended having to cancel our second reservation. The system is terrible. People should not be able to extend usage on equipment that has a reservation counting on it already… I know it messed yo our project and the people at the store at the same time as us. Made for incredible stress and frustration.

TRAVIS T. 
Évaluation :
5

Improve by fixing the reservation system so that people don't experience trying to pick up a car at a location with no lock boxes! This location rental worked well with the mobile check in and check out. However, when I reserved my truck online, I was given a truck at the Texas Central Parkway location. When I arrived at 7 o'clock to pick up the truck I couldn't get the mobile application to work. Then I downloaded the app. It still wasn't working. So I called customer service and had to wait online for over 45 minutes to get a service representative. The representative told me that it was impossible to pick up a truck at that location and she had to find me a different location the one on new road. By the time I got that location and got my truck back it was over three hours past the time I was supposed to have my truck. This meant that we were loading all of our things late at night. It was very inconvenient stressful and a terrible experience. On top of it, I ended up with a 15 foot truck rather than the 10 foot truck I had ordered. That made the move more complicated because we could not get the 15 foot truck up our driveway. Also, in spite of the mixup not being my fault, they did not extend the time of the rental. Very stressful and unpleasant experience overall. I'll never use the mobile option again.

Virginia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
3

Michael was a lifesaver in assisting with hookup of my auto transport. He is the sole reason my experience with this company wasn't bad.

Jeren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
1

Not rent out a trailer with a stripped out jack handle then still charge me for the rental!

TODD M. 
Évaluation :
5

Good customer service, friendly and efficient, had 3 people inside and made sure to address all and handle quickly

FIDEL D. 
Évaluation :
3

Sorry but I was thrown off when asked to go unload the trailer by myself. It looks like he was by himself n was busy in the office. Unloading the trailer from my hitch and moving it by myself to the location is a liability to the company. I am in the Safety Business so I need to write this comment. Please look into this and make sure there are enough employees on site. Merci

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
1

They tried to charge me double, document EVERYTHING or they will try to get over on you. I would sue but they aren't worth the time effort or money. I wouldn't recommend this place to anyone. Uhaul is great but this location is not!

Ashton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
4

Out truck was hit by a bus called gold star tours in Indianapolis - I also purchased insurance for this truck - my question is why why that wasn't addressed before charging for the mirror

JORDAN HOWARD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

I'd say it was practically "Ideal".

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina N. 
Évaluation :
5

I came in Sunday The Day Before Memorial Day the gentleman behind the counter was focused season a wonderful person to work with and expedited my truck rental order it was a pleasure I look forward to renting another vehicle from this location and my experience with U-Haul has always been exemplary wonderful working with y'all thank you very much

lester L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REAGAN S. 
Évaluation :
5

Jaime was outstanding. Helpful, polite and professional!

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
5

The lights did not work on the trailer and we did not realize that. We were checked out and given the ok, however, that was not the case. We were driving on I35 interstate at 4 a.m. with no lights. We could have been killed.

Cecilia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
4

The staff was not helpful with the reservation and directed us to the wrong trailer. We had to hook it up with no assistance from the staff. A hitch was broken on the trailer.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry C. 
Évaluation :
5

Nothing.

Steve K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Everything was perfect Jamie is so very helpful. We've used her before and will continue to keep coming back for our moving business!

Starr E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
5

Jamie gave the best customer service...very helpful to make our rental an easy process.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold W. 
Évaluation :
5

Jamie was simply super.

Joe A. 
Évaluation :
1

First of all 2 different nights the truck I rented was not at the location it was suppose to be at. That made me behind on moving by a certain date. Which caused me to have to pay ANOTHER months rent. Then after being promised the guarantee fee payment for both nights they didnt have my truck at the correct location they charged my card more than the promised amount then they said I kept the truck for 2p something days and charged my card without letting me know. I got stuck halfway from waco unable to get gas a d was stranded. I then called the customer service and told them there was a mistake and I was disputing the charges. The lady said she was putting in a co.plaint and there would be no more charges. Only that was a lie. The charged my card for another six hundred and something dollars only to get a declined alert. Which I'm sure messed my credit up . So I'd love someone to contact me. I was assured the truck would be a ailable for pick up on 2 different occasions and then on the 3rd night the truck was there but the customer service person lied when she said she called my husband for verification. As no one from uhaul attempted to contact my husband. Then someone called me promising me money a d free days only to screw me agian and agian.

Terry K. 
Évaluation :
5

Have adequate staff on had to help with unhitching trailers

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ostin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE E. 
Évaluation :
3

We were told we could drop off the truck at any location when we picked up the truck and then when it came time to return the truck, we had to drive 30 minutes at the end of a long day to return it to another location. Instead of us choosing a closer more convenient location. Then we had another 30 minute drive home. Not cool. More gas and more time that was specifically told to us inaccurately. In addition when I tried to contact uhaul the live chat said they could not change the drop off location and to call the number given but no one would answer for about an hour. Then when they did, they said they could not change the drop off location. It added stress and time to our moving day.

Brenda K. 
Évaluation :
5

Even though, sometimes your STUPID ASS website won't even populate this location that is very close and convenient to my house, I have decided to just drop here anyway. 1st, they are nice, clean, helpful, friendly and accessible. 2nd, the LAST RENTAL I had would not populate this location. I was only a bit upset, but I went to the location DESCRIBED IN THE CONTRACT. I arrive only for the guy to tell me, "HE DOESN'T HAVE ROOM FOR THE TRAILER" and to take it to another "specific" location. Granted, the location was only a 1,25 mi away, but my "a little upset" now turned into "upset". I get to the location he told me to go, only to find a sign in the window and doors locked to say they were"CLOSED FOR THE DAY". I call your 800# and now I'm angry and driving around now for 45 minutes with a trailer trying to get the f*¢ker off my truck. I drive to what I think might be a corporate or company owned store and tell the agent I want to drop off there as I've driven around town now with this trailer and want it off and telling you I'm dropping it off there. NOPE! WON'T LET ME! I HAVE TO DRIVE TO THE OTHER SIDE OF TOWN. I HAD NOW HAD THE TRAILER ON MY TRUCK FOR ALMOST AN HOUR AND A HALF longer than I could have dropped off at this location here. I can't stand your company anymore and it's NOT CUSTOMER FRIENDLY AT ALL!

Mark R. 
Évaluation :
1

I feel like the ideal storage rental option should be closed down, the worker was not sure what she was doing ontop of making a reservation, adding extra things I didn't want instead using my own reservation I made online

Misty B. 
Évaluation :
4

Had good experience. Would recommend.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
5

Kim was so helpful,having not rented a trailer in 40 years she helped with everything,even making sure we had it hooked up properly.Very pleasant and professional.

David H. 
Évaluation :
5

The next customer will be very pleased... The truck appeared to be new, rather than the older ones... very clean cab... I know I will be using U-Haul twice more in December... hope i get the same truck... and customer service was out of this world... Jamie is a 5 star... everytime I come she has a welcoming smile and is eager to help... Thanks MY Ideal Storage & U-Haul

kimberly B. 
Évaluation :
1

I notified the lady at the counter that the gas gage was below their required “11/16” and that I filled it back up the the line it was on when I received the truck. She said it was fine and not to worry about it. I now have an extra 25 $charge on my bill for gas, in which I did not use. I called and left a message, but have yet to hear back from the company. I would not recommend using this location.

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

An N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
2

When I arrived to at my destination, the truck was wet inside, furniture and boxes were wet on the bottom. The leak originated in Mom's Attic. The bottoms of the boxes in Mom's Attic were soaked so it was difficult to carry the boxes. When I returned the truck I pointed out the water still dripping in Mom's Attic to the U-Haul Representative. I asked for a credit or discount for the bad equipment I received but was told no. Because of the bad equipment and no customer service I will not use U-Haul again.

DIANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

The inside of the truck was dirty and looked like it hadn't been cleaned in a while. I was charged an insane amount for a 6 hour rental. I was charged for multiple extra days and the appliance dolly that I returned with the truck. No one has been terribly helpful in rectifying the situation so far. STAY AWAY FROM THIS LOCATION

Donald B. 
Évaluation :
1

The person at this location had no idea what truck I was renting even though I had checked in previously. It took over an hour to finally get the truck because it had not been checked in by the location upon return the previous day. Once we got into the truck we realized it was filthy and had not been cleaned at all. It smelled of cigarette smoke. The floors were muddy and there was a sticky crusty substance all over the cup holders. I would expect a company such as UHaul to be properly cleaning and sanitizing vehicles during a pandemic! I was assured upon my reservation that the vehicle would be sanitized. It was not. Overall the experience at this location was awful and I would never recommend it to anyone.

Lindsey T. 
Évaluation :
5

Excelent customer service

Jorge R. 
Évaluation :
2

I was referred to a storage lot and dropped it off myself. No service. Initial drop off location was full and not accepting drop offs.

THOMAS A. 
Évaluation :
5

I think there was an issue with the locks being mixed up but that was an easy fix. Overall, easy experience also the women who's name I didn't catch very nice and very helpful!!

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Very friendly folks. Top shelf!

Timothy B. 
Évaluation :
1

Uhaul location was closed when I got there with a confirmed reservation . No uhaul employee put trailer on my ball hitch. When loading my Jeep on to the trailer at my home the trailer came off my ball and trailer then hit my truck damaging my tailgate and bumper. I did not choose this uhaul location but was told by uhaul the day before pickup I had to use them in lieu of the location I knew and knew they had highly trained employees. The trailer if attached at the Waco drive location I requested would never had come off the ball when loading. I am extremely upset with the service from Ideal!

mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie O. 
Évaluation :
1

This was not the location I had selected to rent from. Was sent across town to a site that had no help no one was working. Your 24/7 app Is not user friendly. It would not show the site I had selected for drop off when I made the rental.

Jenni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Non les évaluations ont été soumises pour cet établissement.

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