Customer Reviews for Ideal Self Storage #2
(U-Haul Neighborhood Dealer)

198 évaluations

1312 N New Rd   Waco, TX 76710

(254) 412-1714

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    De 11 h am à 3 h pm

Services dans cet établissement :

Pour nous contacter

(254) 412-1714

1312 N New Rd
Waco, TX 76710

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    De 11 h am à 3 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We just got some last minute extra pads. No problem…..

Bob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christo S. 
Évaluation :
5

Very professional

april H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Wonderful employee and Excellent customer service!!

JASON B. 
Évaluation :
2

Was at location at 7am for drop off to find out facility did not open until 9am. I left and came back at 9am only to be charged an additional $40 for the 2 hours. The rental price was $30 / day. Why $40 for 2 hours. Why was I not told I could drop it off before facility operating hours. I will avoid U haul in the future if at all possible and try and detour as many people as possible from the use of Uhaul. There are other companies out there

James E. 
Évaluation :
5

Very good customer service.

Sonia N. 
Évaluation :
5

UHaul helped make, what was a sad and hard trip so much better. Thank you to both the pick up and drop off locations for their courtesy and kindness!

Jerusha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharri P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
5

Customer service is great at this location. Brenda is really nice and helpful

Imaan P. 
Évaluation :
4

Don't let someone take a truck that the oil is completely empty and leaking. Ruined my move and cost me tons of time and money. I've always had a good experience renting uHaul in the past, not this time and the “compensation” of 3 extra hours was a joke.

Zacharu E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
3

Truck ramp missing parts and locathas a late opening time on the weekend.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA L. 
Évaluation :
3

The price

Matthew W. 
Évaluation :
5

Everything was perfect. No problems at all and every person we dealt with relating to U-Haul was very professional and easy to work with.

Ronald N. 
Évaluation :
5

It was excellent and Brandy was extremely courteous and informative about the rental. Great experience!!!

Peter F. 
Évaluation :
1

I'm still waiting for someone to call about the disastrous pickup that uhaul still disregards that caused me to be 12 hours delayed and caused multiple 50 mile trips in attempt to pickup the truck.

Amy G. 
Évaluation :
1

The truck was filthy it took two hours to get my truck

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTresha W. 
Évaluation :
4

Very nice lady running the place

robert C. 
Évaluation :
1

It took two hours to get my vehicle that was scheduled at 8am, which put me behind on schedule. Where my movers were already waiting at my place. The truck was filthy inside, the windshield was cracked, no walk around was completed. We had to ask for one and then we're told to take pictures and send it to link. I have no link. So all I have are pictures.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronnie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaNeena C. 
Évaluation :
4

Was in and out quickly. Not much to comment on.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirlin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano L. 
Évaluation :
5

Merci.

Catherine O. 
Évaluation :
4

My customer experience with Brandy was good. My issue and I don't believe it is her control. I finished using the truck at approximately 12:21pm. I put $42,23 of gas that was 10,59 the machine clicked off because the gas reached it's limits yet the gas gauge stayed at 3/4 of tank to which I was charged an additional $40 and I feel this to be unfair and inaccurate. How can I force gas in if the nozzle is clicking off to where I can't pump anymore. I would like to discuss this matter and feel the best resolution is to refund me $40. I have my receipts to show.. yes I want to be contacted

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenox B. 
Évaluation :
5

Mobile pick up would not work so we had to go inside. The clerk was very friendly and helpful getting us on our way.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fiona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa B. 
Évaluation :
5

Brandy was so helpful!

Sulema M. 
Évaluation :
5

Over all this was a great experience and the staff was very helpful.

Craig H. 
Évaluation :
4

I reserved a truck at a different location on Uhal website. When I went to the location I was told they didn't have that truck and referred me to the New road location. The New Road location couldn't find my reservation using my reservation number, name or phone number. A big shout to Andrew With Ideal Self Storage. He went over and above to make sure I rented the truck I reserved.

Tracy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIELLE G. 
Évaluation :
5

The location is great,however, I always have found the billing rental fees confusing. I can never properly estimate what I should have.

Ivan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Was easy to pick-up and return. Employee was kind and very polite. Easy to find location.

COLLEEN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katharine F. 
Évaluation :
2

Make sure truck is clean! The truck I rented had food crumbs all over the place and the back of the truck was filthy and had pieces of an old busted lamp in it!

Bobby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY C. 
Évaluation :
5

Sales lady was very friendly and helpful. That is rare these days. Really appreciated the help she gave me.

JODY B. 
Évaluation :
5

Set it up online. I was in and out in no time.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
5

Customer Service was great! The staff that assisted was knowledgeable and friendly.

GLORIA T. 
Évaluation :
2

I was allowed to make an appointment to drop off at 9:00 but they don't open until 10:00. That was considered “late” and they were going to charge me more .

DAVID N. 
Évaluation :
1

We ordered an appliance dolly but did not receive it. We were also redirected to a location that was miles away from our original pickup location. Our original location was open during out pickup time, but the location we were sent to was not so we were unable to get the equipment we ordered. We ended up still having to pay for it. We tried to contact uhaul to fix the issue, but by the time they got back to us it was hours later and too late because we had to go move. They did not follow up either.

Austin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
3

I purchased to have a dolly, but it wasn't in the UHAUL when I picked it up. Not a huge deal, but I still paid for it. The truck was clean and everything worked super well.

Brianna E. 
Évaluation :
1

No one was there at all. We had no choice but to do a remote drop off.

BRIAN G. 
Évaluation :
5

Staff was kind and very helpful. Thank you!

GALA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Improve speed of your service, both in store and on the phone!

LOREN M. 
Évaluation :
5

Great location as they are open on Sunday that worked very well for me. The gentleman there had great humour

Joseph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Quick, fast, and easy!

Penny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER E. 
Évaluation :
5

This location and those that helped us were great, especially trying to help us navigate the mess that was our experience. The system itself was horrible. Our reservation got split at the start of the week. Then the day before Our reservation got pushed back which effected our project. We were moving things and needed to be done by 3, we originally planned to start at 9, then got pushed to 11. Then our truck came with no ability to tow the trailer we rented. No where in town seemed to have the trailer hitch we needed. We had to use multiple locations and ended having to cancel our second reservation. The system is terrible. People should not be able to extend usage on equipment that has a reservation counting on it already… I know it messed yo our project and the people at the store at the same time as us. Made for incredible stress and frustration.

TRAVIS T. 
Évaluation :
5

Improve by fixing the reservation system so that people don't experience trying to pick up a car at a location with no lock boxes! This location rental worked well with the mobile check in and check out. However, when I reserved my truck online, I was given a truck at the Texas Central Parkway location. When I arrived at 7 o'clock to pick up the truck I couldn't get the mobile application to work. Then I downloaded the app. It still wasn't working. So I called customer service and had to wait online for over 45 minutes to get a service representative. The representative told me that it was impossible to pick up a truck at that location and she had to find me a different location the one on new road. By the time I got that location and got my truck back it was over three hours past the time I was supposed to have my truck. This meant that we were loading all of our things late at night. It was very inconvenient stressful and a terrible experience. On top of it, I ended up with a 15 foot truck rather than the 10 foot truck I had ordered. That made the move more complicated because we could not get the 15 foot truck up our driveway. Also, in spite of the mixup not being my fault, they did not extend the time of the rental. Very stressful and unpleasant experience overall. I'll never use the mobile option again.

Virginia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
3

Michael was a lifesaver in assisting with hookup of my auto transport. He is the sole reason my experience with this company wasn't bad.

Jeren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
1

Not rent out a trailer with a stripped out jack handle then still charge me for the rental!

TODD M. 
Évaluation :
5

Good customer service, friendly and efficient, had 3 people inside and made sure to address all and handle quickly

FIDEL D. 
Évaluation :
3

Sorry but I was thrown off when asked to go unload the trailer by myself. It looks like he was by himself n was busy in the office. Unloading the trailer from my hitch and moving it by myself to the location is a liability to the company. I am in the Safety Business so I need to write this comment. Please look into this and make sure there are enough employees on site. Merci

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
1

They tried to charge me double, document EVERYTHING or they will try to get over on you. I would sue but they aren't worth the time effort or money. I wouldn't recommend this place to anyone. Uhaul is great but this location is not!

Ashton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Non les évaluations ont été soumises pour cet établissement.

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