This is my first time here and the agent was very helpful and friendly.
Constance E
Customer Reviews for Ideal Self Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was not the original pick up location. The location was changed late evening the day before. I had to get a smaller truck because the pickup location was nearly in Temple not Waco. You do not need to change peoples plans last minute like you did us!
Karl RDon’t know why you didn’t use the Waco Ave. / Valley Mills store for the drop off.
Ray TI already have recommended it to my neighbor.
Darlene DDrop off went well. Just thought it odd that we didn't sign any drop papers. We took pictures with their sign in background.
Gina PAll was very good.
Brett BStaff was nice and helpfull overall great experience.
David WExcellent service with a Big TEXAS welcome !
Michael GWasn't there when my Sons dropped off. They didn't complain to me about nothing.
Darlene KThere was a little hiccup with the taillights but it got fixed right away so it was all good!
Robert PThis is the best U-Haul location in my experience. The service is world class!
Marshall EI really appreciated the personal attention and professionalism from the representative today. Unfortunately I do not recall her name but she was very helpful and courteous. The truck was relatively clean. I was a bit uncomfortable with the smell of cigarettes though. I was disappointed that I had to upgrade to a larger truck because the 10' one did not have a ramp. I made the reservation online and there was no information about that. The only other issue I have is the fuel gauge. If you want the customer to return it at the same level then a more precise gauge would be appropriate and appreciated.
Holly BNa
Scarlett HReturn location changed from original plan, new location was closed, so had to try the online check in. The online check in would not work properly for me, and I dropped the trailer like instructed, and then went back the next day to get it checked in. I still do not have the receipt that it was checked in correctly.
Brian GBrandy was amazing and super friendly as well as helpful! Love her!
Mark MThe lady was very kind and made it super easy!
Ambre CUpset I did not te rice my deposit!!!!
John DI am still waiting on my final receipt.
Gregory RWe experienced amazing customer service from Ideal Storage while renting the moving van. The van was exactly what we needed. Brandi was very helpful, and made this move so much easier. The van was clean. The ride was very comfortable too. I'd definitely recommend Ideal storage in Waco TX to rent their Uhaul.
Ermissa LNot everyone has a smart phone or unlimited data and if you are in a rural area you may not have service so I'm not a fan of all the phone check ins etc. Also random charges I wasn't told about.
Robly EI got here a day before my truck was due back and the lady said that really didn't matter, but she didn't see that I was to return it there. She said "don't worry I will take care of it " and she told me she would send me a confirmation email once she found all the info. She must of found it because I got the email. Very helpful person.
Terry GCan't think of anything except more inventory.
Bryan BAuto transport was missing parts and had a bad tire. One of rachets was nearly rusted shut. I smashed my finger trying to get it to work. I had to go to 2 different locations to get the missing parts.
Joshua SEverything was perfect. Excellent customer service and the staff went above and beyond to help make our situation a little easier. Great location.
Daniel HExcellent service à la clientèle
helen sThe truck was very rough and hard to steer I will not u haul again if possible. I can't believe you charge per mile!!
jaylon PNever received confirmation via email of my drop off.
Laura Ks/o
Lane CMake vehicles non smoking.
Norman HWe just got some last minute extra pads. No problem…..
Bob KVery professional
april hWonderful employee and Excellent customer service!!
JASON BWas at location at 7am for drop off to find out facility did not open until 9am. I left and came back at 9am only to be charged an additional $40 for the 2 hours. The rental price was $30 / day. Why $40 for 2 hours. Why was I not told I could drop it off before facility operating hours. I will avoid U haul in the future if at all possible and try and detour as many people as possible from the use of Uhaul. There are other companies out there
James EVery good customer service.
Sonia NUHaul helped make, what was a sad and hard trip so much better. Thank you to both the pick up and drop off locations for their courtesy and kindness!
Jerusha DCustomer service is great at this location. Brenda is really nice and helpful
Imaan PDon't let someone take a truck that the oil is completely empty and leaking. Ruined my move and cost me tons of time and money. I've always had a good experience renting uHaul in the past, not this time and the "compensation" of 3 extra hours was a joke.
Zacharu ETruck ramp missing parts and locathas a late opening time on the weekend.
Aaron GThe price
Matthew WEverything was perfect. No problems at all and every person we dealt with relating to U-Haul was very professional and easy to work with.
Ronald NIt was excellent and Brandy was extremely courteous and informative about the rental. Great experience!!!
Peter FI’m still waiting for someone to call about the disastrous pickup that uhaul still disregards that caused me to be 12 hours delayed and caused multiple 50 mile trips in attempt to pickup the truck.
Amy GThe truck was filthy it took two hours to get my truck
Jessica TVery nice lady running the place
robert cIt took two hours to get my vehicle that was scheduled at 8am, which put me behind on schedule. Where my movers were already waiting at my place. The truck was filthy inside, the windshield was cracked, no walk around was completed. We had to ask for one and then we're told to take pictures and send it to link. I have no link. So all I have are pictures.
Jessica TWas in and out quickly. Not much to comment on.
Matthew R