Évaluations des clients Ideal Tile of Patchogue

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ideal Tile of Patchogue

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samantha B. le

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This man was extremely rude to me, when I returned the van he billed me out, I asked for an invoice, he told me it was emailed to me... When I got home and downloaded the invoice I noticed that I was billed for 3 days, but only had the van for 2 days. Additionally, he billed me for gas, even though I returned it with the right amount of gas... I called him to ask him why and he said "that's the way it is, to bad", continued to be rude and hung up on me I WILL NEVER USE THIS LOCATION AGAIN, AS FAR AS IM CONCERNED HE OVER BILLED ME ABOUT 30 DOLLARS

Curtis H. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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N/A The location was closed when I dropped off the vehicle

crane Q. le

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Very nice dealer...very helpful...van was in perfect condition..rode great!!!

Deborah O. le

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I drove 8 miles to put items from my apartment to my storage unit. I out 5 dollars in the gas tank and I was charged for using 3.3 gallons of gas which is impossible and rediculous! I called UHaul and they told me to call the site where I rented it from. They gave me the run around and told me to call the district manager. So I called and left a voicemail. I literally drove 8 MILES & I put gas in the vehicle! How do they have the nerve to charge someone for 3.3 gallons of gas when they only drove 8 miles? I would never recommend UHaul to anyone unless they like getting ripped off! This was the WORST experience of my life! STAY AWAY FROM UHAUL!

Kelly Marie D. le

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Le client n'a pas laissé de commentaire.

Christina S. le

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Le client n'a pas laissé de commentaire.

George A. le

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Amir is very efficient and great customer service skills

DAVID N. le

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Le client n'a pas laissé de commentaire.

Peter R. le

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When I went to pick up my truck, I completed the online dispatch forms on my phone and when I was finally given the code for the lockbox to retrieve the keys, there were NO keys in the box. Had to call the 800 number where the operator instructed me to go to the nearest U-Haul location in Holbrook for a different truck, which was extremely inconvenient, as I had movers scheduled to arrive at my apartment in NYC which were being paid by the hour. Luckily, the Holbrook location was EXTREMELY helpful, and had our truck and keys waiting for us when we arrived (along with an updated contract), which made a frustrating situation go much smoother. I will not be using the Ideal Tile location in the future, but the Holbrook U-Haul/Storage facility instead.

Michael B. le

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Worst experience ever! The whole process to rent from U-haul was a nightmare. Avoid self check-in at any cost since it has lots of flaws. After having a reservation with over 2 months of anticipation there was no way I would get the code for self check-in. Customer Service was completely not helpful and incompetent in finding/solving the problem. After being 4 hours on the phone with Customer Service the only solution to the problem was to transfer my reservation to some other location that was supposed to be open. The new location opened 1 hour 30 minutes after the stated opening hours. The truck was dirty and they never provided us with the utility dolly and the packing blanket we paid for. We got the truck 6 hours after the scheduled time. Additionally we rented a tow dolly for one of our cars that was not only reserved in a different location with no notification but also when picking it up the right tail light was damaged. Since it was the only one available and after the hell we went through with the truck we had no option but to take it. The moving was interstate. Definitely the cheapest service in every single sense. Never renting from U-Haul again.

John C. le

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Easy on-line pickup.

AnnaMay G. le

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Francisco was great he was very helpful

Damon A. le

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Le client n'a pas laissé de commentaire.

Vincent C. le

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the prices are outrageous, $278 for a 15’ truck is ridiculous

Sharon C. le

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When the truck was picked up from the location the fuel was incorrect on the invoice. I also declined the insurance and was told that it was mandatory. I disagreed with the employee but did not have time to argue. Upon drop off I was informed that I was in fact correct and the insurance was not mandatory.

Joseph S. le

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Le client n'a pas laissé de commentaire.

James B. le

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Truck was 2 hours late. It was blamed on “U-Haul’s service” by the employee at the desk. Terrible customer service as employee took an “oh well, not my problem” attitude. Very poor experience and I would advise renting from another location.

Christopher R. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

andrew A. le

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They were not open during posted hours

Beth N. le

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The u haul was filthy and had a horrific smell

Lorraine L. le

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Le client n'a pas laissé de commentaire.

john D. le

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Very small lot and the store was a complete mess

john D. le

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Le client n'a pas laissé de commentaire.

jonathan S. le

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Having the key available to take the truck would be a good start.

Shawn B. le

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Don't know if my equipment was checked in yet. Turned it in 3 days ago. Turns out only staff member was untrained. Avoid this location at all costs.

Mohammad Akbar A. le

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Le client n'a pas laissé de commentaire.

Franco D. le

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GPS (google maps) has the address as a location about a half mile down the road, and it took me about 20 minutes to find the correct location. This should be clarified for future customers