Customer Reviews for Illini Auto Solutions
(Concessionnaire U-Haul dans le voisinage)

93 évaluations

2351 Washington Rd   Washington, IL 61571

(309) 481-4078

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: Fermé
  • 8/4/2021: 12h00 pm - 6h00 pm
  • 8/19/2021 - 8/21/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(309) 481-4078

2351 Washington Rd
Washington, IL 61571

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: Fermé
  • 8/4/2021: 12h00 pm - 6h00 pm
  • 8/19/2021 - 8/21/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Konor M. 
Évaluation :
5

Excellent customer experience

QUINN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOLEEN S. 
Évaluation :
5

Just continue the great service

TERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA P. 
Évaluation :
4

The air conditioner did not work in the truck. It was a 7 hour drive to Tennessee and 90 degrees. I also would recommend that the truck be full of gas when initially picked up so there's no confusion when returning the truck.

ROBB K. 
Évaluation :
5

Too bad Uhaul can't take ownership of the 24 /7 programming and it's exceptionally terrible that you charge your customers for customer service you have to check the truck out and verify anyway. Local location was awesome professional and exceeded our expectations. Arizona Uhaul could learn a thing or 2 from them

JAMES K. 
Évaluation :
5

Went above and beyond to make sure I got what I needed and on my way. Great people.

Henry D. 
Évaluation :
3

The owner was very friendly and very helpful. I had an issue with the lighting on my truck and he took time to help me troubleshoot, even changed out the plug on the trailer wiring to see if that was the trouble. I had an issue when I returned the trailer. My reservation got mixed up with another person and when I returned the trailer, my account showed I owed a substantial amount of money. I called the location and the issue was resolved. The owner stated he didn't confirm my name when I returned the trailer and checked in another person. He did take care of this. I'm hoping my credit card was not charged the large amount of money verses what I actually did owe. My U-Haul account still shows the large amount so I hope everything is corrected.

JASON Z. 
Évaluation :
5

Little to expensive but needed it.

Wade D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
1

Better customer service

RAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY L. 
Évaluation :
4

Employee was very nice and helpful

BRANDON V. 
Évaluation :
5

The guy in charge of the location was super helpful and awesome! Best UHaul experience yet and I've rented a couple. Thanks!!!!

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW B. 
Évaluation :
5

Great customer service! Will definitely use again

Becky L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie M. 
Évaluation :
5

It was pouring down rain after we loaded this truck and I hadn't noticed the top driver's side had a lot of caulking on it. Leaked like crazy and ruined all that was on the shelf above the cab. And even ran down onto the floor. You need to actually fix the leak before the next person rents this truck. Unloading wet, soggy boxes and salvaging what we could was not what we expected from an enclosed truck.

RICHENA B. 
Évaluation :
5

Perfect place to rent. Knowledgeable and hpful in our 3 day rental. Would rent from again. Merci.

JEWEL W. 
Évaluation :
5

They made it simple and quick to get the truck and everything ready to go!

Brett M. 
Évaluation :
5

The gentleman, Damien Brown, who worked with me was AMAZING!!!

Craiig B. 
Évaluation :
5

Used their service for the first time based on their rating. Clean vehicles, friendly service. Would highly recommend! Upon dropping off my rental I calculated the gas wrong Damien made it right and I wasn't charged. Honest mistake. They didn't even have to message me and could have just charged me. But again they made it right and then some. Superior service 5stars!

Nathaniel S. 
Évaluation :
5

The people at Illini auto are very help and professional I definitely recommend them to anyone in need of a truck or trailer

BRENT P. 
Évaluation :
5

I received a text after I left that had a link to a set of photos for the trailer for me to review and confirm that the photos accurately represented the condition of the trailer. The photos were not Of the correct trailer. I had to return to the facility to get things cleared up. It would have been helpful to have been notified of the text and had the opportunity to review it before I left the facility. Other than that the pick up facility and staff were awesome

BRYAN D. 
Évaluation :
5

The owner was phenomenal to work with and very understanding of my circumstances. He explained the process and was very informative. I will definitely recommend him to others

Gerardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryang H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Damien was very customer focused. Answered all my questions and even ones I didn't ask. Upon returning the trailer after hours, I had difficulty unhitching it. I called late at night and he drove to the sire to help me. Excellent customer service. He should be considered as a valued employee. Can't say enough about him.

Jude G. 
Évaluation :
5

Damien was extremely helpful! Great in town rental experience!

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
5

Great customer service at pickup location and at the corporate customer service phone number (Kimberly was fast, efficient and super nice). I am a repeat customer and will continue to rent from Uhaul for my future needs!

DEBRA S. 
Évaluation :
2

I was quoted and reserved a rental truck for 243 $but my CC was charged 263 $. I received NO information regarding the rental and it's cost while in the pick-up location. Nothing was emailed to me until I returned the rental and that is when I saw I was charged incorrectly. I will be contacting U-Haul regarding this over charge.

ellen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAX L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Use the data provided in the online check in process.

Todd G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

No one on duty, but a number was provided. Called and was told to just drop off the trailer and we could simply leave. Overall good service at both locations.

Mike Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

The U-Haul representative at this site was very customer friendly. If I ever need U-Haul again, I will definitely return here.

Joey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILE S. 
Évaluation :
5

Not sure how to make it a better experience. Damien was very friendly and helpful. The van was clean and worked perfectly.

Daryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

drew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james D. 
Évaluation :
5

It was an unexpected need, practically spur of the moment, and the man I spoke with was so helpful. He made the situation and process so easy, and I'm so grateful. Merci.

MICHAEL K. 
Évaluation :
5

Staff was very friendly & helpful. They made it a very easy process.

Tara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeriann M. 
Évaluation :
4

Went much better than a lot of experiences we gas with uhaul. Picked up with no difficulty and was able to switch dropoff to a closer location. Was generally pleased.

Lynn B. 
Évaluation :
5

The owner did an excellent job for me. The online pick up was not working. It was very late in the evening. He help me with my contract well past business hours. It was fantastic

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max M. 
Évaluation :
3

Easy to pick up equipment

Rick F. 
Évaluation :
3

It appeared like the dolly's zip tie had been broken prior to my use. I didn't look in the back of the truck until I my check in was complete via the U-Haul app. I did not utilize the dolly at all, and I am unsure if I was charged for it.

Justin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
2

Using the Uhaul ap for returning equipment was worthless.

Timothy B. 
Évaluation :
5

Employees were really nice and worked with us quickly with what we needed in little to no heads up. I would definitely recommend the Washington location and their help!!

Hayley M. 
Évaluation :
5

This was literally my best uhual experience ever. And I've done a ton of them. As long as I live in Illinois I will use the location exclusively. 5 star service ??

Ryan T. 
Évaluation :
5

Damian the person that I talked to was super nice.

juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd G. 
Évaluation :
5

Let the costumer know they got to take a pick of the odometer before they put keys in drop box

tony C. 
Évaluation :
1

Reservation was suppossed to be picked up starting at 1pm for 24 hours...to needing to be returned at 9pm.???? Then, guy at dealer says return by 9 am for another reservation????? Who, what, where is going on? Lady i called to clear it up said its due back in the morning or wed face 50 $fee, then referred me to some regional guy Jeff Shutt, in the am who didnt answer. We were super rushed. Unacceptable. We didny even finish our move. Bad business!!!

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

The owner of the business was extremely helpful professional and friendly. Would highly recommend doing business with this U-Haul location.

Tim N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Making me take all those pictures was stupid

Ruben R. 
Évaluation :
5

I was very happy with the service that I had received

Thomas K. 
Évaluation :
5

Nothing. Everything was easy and simple! Great customer service!!

Tammy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
3

Communicate drop off time and length of rental - make sure all key points to contract are verbally communicated.

Melinda A. 
Évaluation :
3

Maintain the equipment better!!

Ancie J. 
Évaluation :
5

Fast and friendly!

timothy C. 
Évaluation :
1

We checked in online a couple of days prior to pick up. When we got there we had to wait an hour and a half because of computer issues at U-Haul. We also got 2 separate bills. One for the truck and one for tow dolly and pads. They had the wrong address on the billing as well! Because of the inconvenience, we were told we could drop truck off at 5 pm instead of 9 am.

MICHAEL B. 
Non les évaluations ont été soumises pour cet établissement.

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