Customer Reviews for India Shell
(Concessionnaire U-Haul dans le voisinage)

18 évaluations

3535 India St   San Diego, CA 92103

(619) 822-2270

Heures

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(619) 822-2270

3535 India St
San Diego, CA 92103

Services dans cet établissement :

Heures

  • Lun - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

drop off was very helpful, had to go into store even after dropping truck off the phone to check in the truck. I didn't under stand why i needed to do that but did anyway, i was able to give the clerk my info and advisor her that there was not a dolly at pick up even though i was charged for it and see was expecting to get one with this rental at drop off

Joshua O. 
Évaluation :
3

Data was all input already. No need to insert same data on a gas stations attendants cellphone. The tech was choppy â€" interrupted and needed to be repeated three times. Gas take was not full. This was ON a gas station.

LEVIY C. 
Évaluation :
5

They are heavily understaffed. Gas stations are not great locations to franchise U-Haul. Customers don't move often and frequently have questions for U-Haul staff about rentals. Web applications are slow to load and cause gas station cashiers to have to spend more time on a single customer when they have a queue of customers lining up to get snacks/gas which they (cashiers) cannot attend to.

Jer Cherng L. 
Évaluation :
4

Customer service was good but the truck was damaged at pick up.

Ayala T. 
Évaluation :
4

no Dolly or furniture pads were provided with the truck even though I was charged for them. It would be good to pay more attention to those details.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
3

Difficulty actually renting. Worked on the second try.

Scott C. 
Évaluation :
3

My reservation was changed the day of my drop off and I had a hard time finding this location. There is no signage.

Regina B. 
Évaluation :
3

I checked in on my phone but had issues with the clerk closing out my account on the iPad.

Ashlin T. 
Évaluation :
2

The employee here seemed very unsure of the return process but we did get thru it. I left with a feeling of uncertainty that my return was complete. I have had my better service at actual U-Haul stores.

Arthur M. 
Évaluation :
1

I spent 40 minutes trying to fill out the iPad form for the clerk who was really nice but was missing information. I needed a second phone number verification. It wound have been nice to have all of this required ahead of time. I felt that this would be the time I would get Covid because we were all next to each other sharing everything. Picking up a Uhaul should be much easier.

John P. 
Évaluation :
1

You've got to be kidding.... I was there for 3 hours you guys should give me 2 000 $for the extreme inconvenience, I did not end up renting a truck because your employees both when I call in and the almost non English-speaking employee at the facility are clueless, nobody knew how to help me, I was hung up on twice just because they wanted to get on with their day, I never got to rent a truck it screwed up my life, it screwed up my move, without that truck I went back-and-forth with the car at least 29 times you screwed up my life, your company is completely screwed up, I will forever tell people how screwed up your company is.

deanne Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

The location was fine and is completely irrelevant because all the location does is hand you a key. The on-line, contactless experience provided by U-Haul was a huge hassle.

Edward G. 
Évaluation :
5

excellent customer service

Laura G. 
Évaluation :
2

Turning in the car rental took longer and the person couldn't find me in the system because they couldnt pronounce my name right. Van was dirty in the outside and cargo area. Driving was no problem.

Omar M. 
Évaluation :
5

I don't want to take a star away from this location for this, but there was some confusion on their part. It seemed like renting trucks is something new and unfamiliar, and it caused some delays. The lady working their, however, was very friendly, and willing to help me with the process. And because of her positive attitude I left the rating at 5 stars.

JUSTIN S. 
Non reviews have been submitted for this location.

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