I reserved a cargo van 9 foot at a location a week in advance. I showed up after taking a Lyft to pick up the truck and that van was not available they didn't have my reservation. They had nothing for me to use so then I was sent to another location up the street where I had to take another Lyft. This location was completely unaware of my situation, even though the previous person had called someone I assume U-Haul, they transferred my reservation to a 10 foot truck because that's what was available and closest to the previous rental place. I showed up at the Shell station, which was just very confusing didn't know what was going on, I was given one truck which had a lock on it. I had to go back and get another, which thankful was available at that location. That truck was dirty and gas at 1/2. I left the truck in the condition found. The whole ordeal was very frustrating because I was on a time limit and I had a guaranteed parking spot for the cargo van. I felt like I got nowhere with U-Haul or your authorized dealers. I am moving plan to have another sale a few sales and I don't think I'll be using U-Haul again. My experience was really really poor. I understand it was a busy weekend in San Diego but my reservation should've been honored and I still ended up paying a ridiculous amount for my experience and as a customer, I was completely inconvenient.I'm really unhappy and and personally the $50 credit was not enough
James L
India Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à San Diego, CA 92103
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Comment U-Haul Fonctionnement des avisThis is a drop location only and not a U-Haul franchise or the equivalent. The drop off procedures were nonexistent and I had to confirm with the gas station attendant that I was in the right place. He was helpful. I was told to park on the neighboring street and drop the keys back with him. I took video and pictures of the vehicle and the parking location. Bad on me is that I turned in the keys when I tried the online drop off. I was not able to upload the videos and pictures that I took. I was only allowed to take a picture. Kinda cumbersome.
DAVID PFirst we didn’t have dolly that we ordered and customer service was not good.
Sarah OThere was a rotting apple core in the side door compartment, but otherwise the truck ran very well and the interior was clean aside from that.
Stuart WGreat customer service at the gas station.
Luis M