Our pickup was scheduled online in advanced for 2:30 pm. When we arrived the man at the counter said he was having computer issues. We waited over 10 minutes while he tried to figure out the computer. We were told that the furniture dolly we requested wasn't available and we had to fill out a paper rental agreement for a utility dolly. It took over 45 minutes to pick up the truck. Then when we came to return it we were told we'd have to wait an hour to check it in because hey were busy loading chairs or we could leave it and they'd text us after hey checked it in. We never got a text, but got an email 2 days later with a receipt charging us rent for he dolly they didn't give us, and charging us for not returning the dolly. It was an unorganized disaster start to finish. When we called to dispute the charges we were told they'd have to check their cameras and call us back to see if in fact we had been given the dolly in the first place. When she returned our call she left a message about reserving a truck not even addressing our issue. We had to go back in the store only to be told that we would need to file a complaint online to be issued a refund. I will never rent from this store again, and I caution anyone else from doing so in the future.Mathew B.
Customer Reviews for Indy Rental & Sales Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Indianapolis, IN 46217
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 10h am à 5h30 pm
- Mar - mer : 8h am à 5h30 pm
- Jeu : 8h am à 4h pm
- Ven : 8h am à 5h30 pm
- Sam : 8h am à 3h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/2/2022 - 7/4/2022: Fermé
- 7/5/2022: 10h00 am à 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lower the price a little,Timothy N.
Le client n'a pas laissé de commentaire.Dennis H.
Allow for use under a business name. My business itself couldn't get a uhaul. I had to use my personal name and such and if anything were to happen it could hurt my business. I probably won't be using uhaul again because of this.Dustin B.
Very professional, thorough and personable.Michael S.
Le client n'a pas laissé de commentaire.ChristinaFrank M.
Le client n'a pas laissé de commentaire.Dave O.
The air conditioner did not work and it was over 80 degrees. The mechanic took 3 hours to arrive at the uhaul as I waited and I finally told him I was driving it home so he came to my house to continue to work on it and he said it was fixed. The next day it worked for 20 min then stopped and started blowing out hot air. So I had to drive 200 miles with the heat on. I am very unhappy with the old equipment uhaul uses and I will not rent from them again. The location was very good and friendly but obviously they couldn't do anything about it as that was the last uhaul available so I was stuck with heat on the whole time.Chris L.
There was confusion about the initial pick up location. I had chosen one, and when I didn't receive a call the day before as per procedure to hash out the details. I called the day of and was directed to a number; perhaps customer service; whom told me the pick up was not there and to call someone else. The third person eventually directed me that the pickup was indeed at this location. And it was. But it was convoluted.George B.
We arrived at 9 for our 9:30 truck pick up and the truck was being given to another customer. The owner was incredibly rude and combative when asked about it. They eventually did find another truck that was mentioned was actually reserved for a different customer. My spouse asked about the 50 dollar guarantee and the owner started yelling at him. Not a great experience. We will never go to this location again and am a little hesitant to use a uhaul again.Jesse T.
Le client n'a pas laissé de commentaire.kathy M.
Le client n'a pas laissé de commentaire.Don B.
Just trying to get the truck was a painBrendan M.
To improve customer experience for the next customer, you can be polite and helpful, rather than hasty, bothered to do your job, and flat out rude.DENNIS R.
Kelly is awesome!!kathy M.
The option to check in ahead on line didn't seem to save any time, but it didn't take very long anyhow.Carl C.
Owner of this location was very friendly and professional. I will always use this location for my uhaulsJustin G.
Le client n'a pas laissé de commentaire.Clint S.
Le client n'a pas laissé de commentaire.Michael A.
When we went to pick up the truck, there was no employee there. She was late by at least 15 minutes. We rented the truck for four hours 8-12:00 but the U Haul employee told us it had to be back by 10:45 and she did not get us checked out until after 8:30. We still got charged for a four hour rental but only got to use it for a little over 2 hours. We would like a refund.Dave D.
We waited for over an hour to get our rental that was scheduled ahead while she waited on other customers. When my husband made a comment about it she jumped on him and told him Uhaul is not how she makes her bread and butter. We were first excited about all the extra equipment we could rent from there because we moved close by. But after that will go back to the same place we always rent equipment. Will be happy to give them their bread and butter!!!Robert C.
Le client n'a pas laissé de commentaire.Daniel R.
Best experience we've had with UHaul! Kelley was amazing, super friendly, took her time, and helped us out with everything we needed! Customer service was 5 star and I would recommend this UHaul location to anyone!Nick C.
Le client n'a pas laissé de commentaire.Cynthia C.
We were there for an hour and a half trying to get the key to the truck. After being transferred by U-Haul 3 times and waiting on hold over 20 minutes each time they finally believed us that the key was not in the box and they called the owner who showed up 15 minutes later with the key. She FORGOT to put it in the box.Mike M.
Le client n'a pas laissé de commentaire.Jeremy E.
People are friendly, the service was awesome! Iv used this location several times and I am never disappointed!Kameron W.
Le client n'a pas laissé de commentaire.Jonathan Y.
I have done business at this location many times. They are always helpful, and accommodating. The equipment I've picked up there is always in the best condition. I won't use any other Indianapolis location.Tamara L.
Great staff! Super friendly! Highly recommend.Chad I.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.DONALD P.
The 24/7 experience was a nightmare. The rep on the help desk told me i had to give him a contact number (to call at 7:30 am) because i was renting from a location outside of my residence area (i was not). I was in a hurry, and spent 30 minutes just getting approved to drive the van.John S.
Terrible service. Not only did the location not have the hand dolly and furniture dolly I requested, but the lady had the nerve to be sarcastic to ask, "what do you want me to do? Go get them for you?" Of course my answer was YES. She even knew she was being less than customer centric when she said, "you're giving me one star, aren't you"... You Bet!! Lady! The truck itself was okay but the back latch needed two people to latch since it was damaged... The lady knew that when she handed over the keys and she then told us good luck with it... UghDarren R.
Le client n'a pas laissé de commentaire.LAL S.
Le client n'a pas laissé de commentaire.Gary H.
Le client n'a pas laissé de commentaire.Jason W.
When I returned vehicle the lot was very small. I ran over a concrete form. I apologized and offered to compensate the owner but I was unable to discuss the final bill with them because they were so upset with me told me to just leave. I was charged additional fees which I didn't agree with. I was charged extra miles because the pickup and drop off places were changed and not enough miles weren't added to compensate mileage to get to new locations. Hence I was charged extra gas after I topped it off next to the original drop off point. I was charged for cleaning which I cleaned the inside of cab and the inside of box. I did not wash the outside of truck which was dirty do to the snow storm it was covered with salt and dirt from the road. Didn't think that I was required to clean. My beef is with corporate for making all the changes which cost me more. I am going to need 2 more one way rentals and will probably look elsewhere to rent them.John D.
Le client n'a pas laissé de commentaire.Mark T.
The owner assisted me with this rental. It was a very pleasant experience and will definitely consider using their service again in the future.Linda L.
Le client n'a pas laissé de commentaire.Chad J.
Le client n'a pas laissé de commentaire.Emily A.
Very improvementsManoucheka G.
Not a thing. I choose this U-Haul center every time.Coy F.
Loved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!Alexis R. | Expérience générale
Le client n'a pas laissé de commentaire.NAILA L.
This place was very professional, the lady working the front desk was really nice and helped us through every step of the process. The truck we rented (though it was brand new) was clean and didn't have any overwhelming scents. The desk lady was thorough in delivering charges to us and didn't throw anything unexpected at us. We had already declined all the add-ons online and when we went to the store to pick up the truck, she didn't re-pitch us all the add ons like most places would have. We will definitely be returning customers whenever we need a uhaul in the future!Dillan B.
Le client n'a pas laissé de commentaire.Bradley C.
Le client n'a pas laissé de commentaire.Tamyia G.
This location is super helpful and friendly!Corinna V.
Le client n'a pas laissé de commentaire.TEMITOPE A.
Le client n'a pas laissé de commentaire.BENRIC G.
So pleasant dealing with my rental. Will definitely use them again, only place I will go to now on.LAURA D.
Owner was extremely rude to me. Called me â€œnot smartâ€ and other things. Would not be professional when speaking to me about putting gas in the truck. Was very nice to everyone except the only person of color in the building. Charged me an additional $70 even though the truck would not start 3 times during my time having it. Do not recommend this establishmentKIARA K.
I love renting from this location. Easy, quick, painless processALLEN W.
Le client n'a pas laissé de commentaire.Laci W.
Kelley is always great!KERI T.
Le client n'a pas laissé de commentaire.Jeffery M.
Kelly does a great jobSCOTT R.
Le client n'a pas laissé de commentaire.Michael M.
The operator of this location was late. We waited 25 minutes. Then the whole process took another 30 minutes. As she walked around the trailer, she sees there are multiple things wrong with it she then states she doesn't think she can rent it to us as the chains are worn and she shouldn't rent it to us. The trailer had been inspected on the previous return. The whole experience was painful and exhausting.ANTHONY H.
Le client n'a pas laissé de commentaire.Allyson B.
Le client n'a pas laissé de commentaire.Tyler H.
I returned the truck after hours. Large area in front made it easy to park.CHARLES L.
Le client n'a pas laissé de commentaire.KEITH T.
Uhaul costs have skyrocketed. Has nothing to do with PU location. This is the 5th year I've rented this size unit. Costs 2017 $322, 2018 $371, 2019 $391, 2020 $421 and THIS YEAR $653!!!! I want to know why. I feel like I've been ripped off. Uhaul is contributing to INFLATION for no apparent reason. PLEASE EXPLAINCharles B.
One of the worst Experiences Ever Gave Us A Truck With Absolutely No brakes at all and when we called about the issue she said o yea I realized once u left I have u the wrong truck. Yea thats an amazing business to put peoples life on the line. Wil never rent from uhaul again.PHILLIP M.
1.Reservation was under the wrong name. 2. Unit right before me was sent out by accident with bad brake lines 3. Reservation was from 9:30 to 9:30, but they double booked it and said I needed to bring unit back early. 4. Was told $29 on the phone reservation then told $39 at time of pick up. 5. Owner was rude about all of it acting like it wasn't her fault and I was being difficult. She told me it should only take me one day to move and if I needed it Longer why didn't I book it longer. Overall experience was terrible. I will not rent from them again and will not suggest people use it when the ask.LUCAS H.
Le client n'a pas laissé de commentaire.MELANIE B.
Le client n'a pas laissé de commentaire.JAMES H.
She was very nice and helped with checking in the truckTERESA B.
The lady was rude and argumentative, when picking up the uhaul. My mother scheduled the uhaul and I tried to pick it up with no luck. At this location she did not allow someone to be an authorized driver.Amanda B.
Won't ever go anywhere else to rent something.FRANK B.
Le client n'a pas laissé de commentaire.NATASHA H.
Your girl was extremely rude. She messed up my order and gave my truck to someone else. On top of that, I was 20 minutes early for my pick up and didn't get my keys until an hour later. Y'all really had the audacity. Honestly shocked this place is still in business if this is how you operate. At least there was a dog.Amelia R.
Le client n'a pas laissé de commentaire.Shannette B.
I've used uhaul every time I have moved and this by far was the worst experience of my life you want a real review call me 3178510099Taylor H.
Le client n'a pas laissé de commentaire.JASON W.
Indy Rentals always does a super job!Donald G.
Le client n'a pas laissé de commentaire.KEVIN G.
Le client n'a pas laissé de commentaire.Frankie R.
Nothing comes to mindDennis B.
I reserved online and it was shown the equipment was available at this location. When I arrived, I was told the reservation wasn't assigned to them (or anyone) and the truck wasn't available. A few minutes later the truck became available because someone else cancelled. During this time I received a call saying my reservation was moved 20 miles away. When the attendant came back inside, they called and had it moved back to them. This whole process took nearly an hour and my help was waiting at the house. The impression I received about a quick pickup was anything but the truth. The only thing quick was the return, when I parked, locked, and dropped keys. I'll look at Penske or some other option next time.TIMOTHY E.
Le client n'a pas laissé de commentaire.KATHRYN P.
This was a much closer location to our new home than the one recommended on our text from the pick up. We showed up unannounced on a Sat morning and she greeted us, even though she had another customer. Got with us very timely. She had a crazy awesome tool to help get the trailer off and moved to the side. Did a thorough inspection and signed off all was OK, we were on the road timely. The location was very well organized and looked extremely professional while not too upitty...Richard F.
My tow safety chains broke about halfway on my route.MICHAEL G.
The lady was very friendly and helpful. Thanks againWILLIAM L.
Le client n'a pas laissé de commentaire.JAMES R.
Kelly is the best!Barbara C.
The truck smelled of dog.LAL K.
Le client n'a pas laissé de commentaire.MICHELL S.
I have used this location many times before. Although the parking lot isn't huge, they have it set up for easy drop-offs.Nick E.
Friendly easy pick upERIC H.
Le client n'a pas laissé de commentaire.DENISE P.
Inspect the vehicle so it's road worthy.Douglas G.
Le client n'a pas laissé de commentaire.CHRIS T.
Le client n'a pas laissé de commentaire.Isaac P.
Le client n'a pas laissé de commentaire.ROBERT M.
Kelli worked hard to get us into the right size U Haul and was very professional and friendly. I always go to this locationRonald S.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.RACHEL H.
good people.JOSEPH B. | Expérience générale
Perfect! 5 Star service! Kelley has always been nice and helpful. Many ThanksRandy S. | Expérience générale
Great people to work with. Would definitely recommend or and rent a RV spot again.Roger D. | Expérience générale
Awesome people and services!Troy H. | Expérience générale
I really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.Terry G. | Expérience générale
Great convenient no hassle place for storage. Thank You for all your help Indy Rents.DORA M. | Expérience générale
I'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.Shudi Z. | Expérience générale
I wanted outside storage and was on the list, however a closer unit became available. Great helpful staff at this location.LARRY A. | Expérience générale