Évaluations des clients Integral Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Integral Auto

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mark N. le

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I returned your truck early, but your Uhaul contractor charged me twice or 2 days. Please review and refund the 2nd day.

maira M. le

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there was nowhere to park, so a man from a different auto shop told me to park in front of the door. then, as i'm out picking stuff up, i get a call from integral auto saying i'm blocking the door and i need to move. maybe some communication between the two would be helpful? also the furniture dolly i ordered did NOT come with my rental

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

Joan W. le

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The dollies I ordered were not available at the location where I got the truck. I had changed my pickup day, so that is understandable, but it would have been helpful to know I needed to make another stop to get my equipment and supplies.

Alexander W. le

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Location wasn't open at the time of reservation for counter pick-up. Waited an hour to get the vehicle. Later spoke to the manager/owner and was told that shop opens at 10AM, not 9AM as listed on U-Haul.

Weston D. le

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The experience was a train wreak from the start to present. I was initially told to pick up from 4833 Thornton ave, Fremont. When I got there I was redirected to 300 mowry ave. This U-Haul was very small, and it did not have the dolly I ordered. I was reimbursed for the dolly but I needed it. I was very sore the next day from the lack of a dolly. I also realized that I would be coming in late, so I called U-Haul customer service to let them know. I was told I would not be charged. The next day I was charged for it, A 30 minute phone call to U-Haul support Resulted in the issuing of a $30 refund which would come in a few days. I figured that that was the end of the situation. Three days later, today, I was charged a $56.99 by U-Haul. There is still no refund in sight. This unexpected charge caused me to overdraft on my bank account, I know have to settle things with both U-Haul and Wells Fargo because of the situation.

sherry S. le

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Le client n'a pas laissé de commentaire.

Andrew K. le

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Overcharged our rental due to miscalculating our return date and time. No one was available to help return the truck. Spoke to a Customer rep on 4/29 and he told me he was there and told me we needed to use the mobile app. We've called 3 times over a week period and have waited to have the "regional director" call us back to have our billing corrected with no success.

sherry S. le

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Excellent service but location has not much space.

Alex L. le

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No required tools available

Oscar R. le

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Le client n'a pas laissé de commentaire.

Krishna M. le

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Good service.

chandrachud P. le

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Le client n'a pas laissé de commentaire.

Lorenzo W. le

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Great lservice

Corwin L. le

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Le client n'a pas laissé de commentaire.

anysia J. le

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Receipt for 88.90 but 115.00 charged to card please verify return funds.

Anthony N. le

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Easy pickup and drop off wonderful experience!

Chinaamchetty S. le

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Le client n'a pas laissé de commentaire.

talib A. le

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Make sure this lication has a truck with ramp. Thank you.

essam A. le

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The car was in very bad condition and not save at all

Nikhil J. le

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Joe was friendly and easy to work with

Kunal M. le

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Le client n'a pas laissé de commentaire.

Jeric S. le

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Please make sure the truck has nothing broken before renting to customers

Anna S. le

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Well set up. I did virtual check in - the app flow was really well designed

Malaya K. le

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I was overcharged. My MI out was 701780 which i spoke when i took the vehicle. but i was over charged from meter reading 70176 with 12 miles. but actually i drove 8 miles. I mentioned it when before taking the vehicle as well. So please check these things before giving service.

Kamal D. le

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Le client n'a pas laissé de commentaire.

Mrugen Rajendra D. le

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I was billed incorrectly. I used the service for 13 Miles and I was billed for more than 150 Miles. I have contacted the email support and Have not heard back from them yet and It has been more than a week.

Steve T. le

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Le client n'a pas laissé de commentaire.

Sandeep A. le

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I had my original pickup time at 6:45pm, but due to all the paper work delay, I've picked up the truck after 7pm. For return, I was told that the facility is closed at 7pm and asked me to drop off the keys. I did the same at 7pm next day but was not aware of the additional online process to finish the return. Later around 8:30pm, I got a call from the store representative regarding the same and I told him that I've dropped off the keys already and he asked me to finish the online process. So, I've finished the process after a while and as a result I got charged for the extra day through the online system. Please address the issue.

Kellie M. le

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Le client n'a pas laissé de commentaire.

PETER R. le

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Joe was very helpful and made the rental process easy.

Milton L. le

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Le client n'a pas laissé de commentaire.

David Z. le

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Le client n'a pas laissé de commentaire.