Upon confirming the rental, I was instructed to go inside and receive my key. There is no "inside" to this location, and the garage doors were closed. I was waiting for about 5 minutes when one of the doors opened, and the gentleman instructed me that it was all done through the app and he couldnt assist me, and even told me to go to a different uhaul location because the one guy who can give the key is away at that time. I tried contacting uhaul though the agent help chat, where when I told them that I could not receive the key because no one was there, they replied "One sec" and never followed up with anything. I ended up waiting for 30 minutes outside with no help from uhaul or anyone at the location. Eventually the person who owned the shop returned and I received my key. Also the 9' Van reeks of cigarettes.
MICHAEL F
Integral Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fremont, CA 94536
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I had a very good experience. Will was extremely friendly, accommodating, and flexible throughout the process. Really appreciate the support! The vehicle and equipment were very clean and well maintained
Puneeth KThere was a Japanese guy , he helped me a lot in the start .
VENKAT CFast and easy booking, excellent customer support!
Jessica MNobody available to help at the pickup location. Very confusing to use the mobile app. You need to provide more guidance as it is not very well explained.
JULIE R