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Jeffrey S
Customer Reviews for International Enterprizes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks, nice service
Jie GGerald is great at taking care of his customers.
Steven GNothing!
Donald MBest customer service ever !!!!
Jasmin MIf you're looking for good old customer service, this place is it!!! Gerald is first class and goes above and beyond the normal standard. I absolutely would 100 % recommend using International Enterprizes for all of your U-Haul needs and moving supplies!
Daniel KHad a really great experience when picking up the u-haul from this location
Francis RWhen a reservation is made it would be helpful if the powers that be prepared that piece of equipment to be picked up, hooked up, driven off a lot, etc when the customer arrives.. Upon arrival I had to help the owner/manager move some existing trailers to get to the car hauler. We couldn't get the car hauler jacked up high enough so he had to start cinder blocks underneath it to give it some elevation. Once we got the car hauler, apparently the trailer light plug did not fit my receptacle for my Suburban 2500. I asked if the owner/manager had one for sale, he said no but he offered to go to Walmart buy one which he did. It was very nice that he did so. However, when he wanted payment for that, he only accepted cash, and would not let me mail him a check later. Since I don't carry cash, I had to drive to a local atm, withdraw the cash, and then return to his shop. I'm glad he had a trailer/ car hauler, because when I'm at the reservation line, I was told to go to a different location, and when I arrived at that location initially, there were no U-Haul trailers or car haulers at all. It seems U-Haul is very app heavy, they want everyone to use the app. The app is not good, and it hasn't been for years. It lacks detail, and is plagued with glitches.. The whole pickup process took over 2 hours which is the longest it's ever taking me to pick up a trailer or a piece of equipment from you guys regardless of the location. I probably rent four or five pieces of equipment annually, which I know is not tremendous, but it doesn't seem to be getting any better.
Jason CGerald was great to work with for renting a U-Haul to get our job of moving completed. Thank you and we will definitely come back to you and your location for any future needs!!
Shawn OThe representative had no clue what he was doing it was an awful experience it took me an hour and a half to just get a dolly that I had already registered for. I will never go back to the U-Haul on Augusta Road and I will let everybody know it was a bad experience
Gaye MGerald was great!
Nathan mGreat location with ample trucks. We definitely use this location in the future!
Robert JRequire everyone to fill out all information on-line before they arrive to pickup a vehicle. We were delayed 30 minutes as the people in front of us had done nothing. Mr. Wrenn is a great representative for U-Haul.
Doug TTruck needs to be service, bad windshield wipers, engine check lights up all the time, occasional engine light blinking. The service is good, just the bigger trucks have issues.
Fred VGerald is very personable. But computer down when I went to check in. Vehicle was filthy inside. I actually had to clean it before I used it. Cigarette ashes and dried soda all over dash and console. Even had to wipe down seats. The smell was awe full.
Derrick GMake sure truck doesn't have check engine light, windshield wiper blew off (luckily I knew how to fix it) , owner made me buy a box, almost positive miles were inflated as well. Chose to pickup via phone and had to go inside. Will never pick up in store again.
RYAN SNo improvements necessary. Excellent customer service.
Ryan ROwner called me on Thursday before my Saturday rental. Confirmed he had everything. We arrived and he did not have the hand truck. But then he found one he could sell me for $60. Could not fulfill his obligation to supply one that he confirmed he had on Thursday but for an extra $60 he magically had one. So we took the truck without the hand truck. Yet he still charged me the full amount.
Michael WCab of truck was clean, floors seats, dash and windows but inside consoles/ cup holder where cruddy and smelled. inside of truck was swept out but ramps was very dirty, needed to be rinsed off. Clerk was nice , locations was convenient.
Claudiette PTook about an hour to check out the equipment and process was extremely slow. Performed everything online, but that was unable to be accessed by dealer. Not very organized.
TIMOTHY KI reserved a car transport days ahead of time at a different location nearby. At the last minute I got a call that they didn't have one so I was rerouted to the location I rented from. The new location was very run down. Not professional at all. The staff (1person) was not efficient in the least. It took over an hour to get my rental. Having to re enter my data 3 times into the computer . I kept mentioning that I was in a hurry and had a long drive ahead of me, the response was " you may have to go somewhere else , but I'm almost done". Very frustrating .Not a good experience. In the end it all worked out but
Steve JStaff was great
Phil HBe kind to the owner, he's older but works his butt off! We appreciated him. Ty very much.
Steven SVery poor customer service! Waited 4+ hours to receive help installing my auto transport...The single employee on site, older gentleman, NEEDS assistance. Most frustrating experience I've ever had with uHaul.
Oghenekeno eRien
claudette pService was excellent, we will rent from them again!!
Mike JGreat Customer service
Carlos BExtremely helpful; went out of their way to accommodate our scheduled and needs. Polite and professional service.
Bradley MSimply excellent and very reliable and professional
Ajay KThis place was great. In and out quickly and the staff was friendly. Merci.
Joel SCharges for added after I had already paid and turned truck in.
Summer SIt took after having a 12:00 reservation 1 and 1/2 hours to get the truck. What we loaded unloaded did not take that long. The gentleman is very slow in reservations and also if you do an eCheck in you have to redo everything when you get to his location it is located on 4510 Augusta road in Lexington South Carolina.
rebecca bBetter process to rent equipment… Computer system was extremely slow.
KEVIN SThe deposit was charged in cash and when we went to retrieve the deposit the women made it look like we didn't pay one. So we had to argue to get our deposit back. While I waited another customer called complaining about the same Thing.
Jeffery WCustomer service is horrible . The man there can't do simple task. He have an attitude when asking question like he doesn't want to help. He try to force you to make drop off plans before your required date and time .
Yasmeen PThey somehow checked my trailer in days earlier than my arrival and already had it rented to a customer headed to Florida. I had to sit and wait over an hour while they figured out their inventory and for their manager to call.
Jennifer YI did all the reservation and check in procedures online. I still had to redo it with the guy in person for some reason. My original rental location was moved to an independent location. Why bother making a reservation when you have to re enter all the info again in person?
Alex OThe old man that ran this place was extremely UNPROFESSIONAL!!!!!! HE TOOK FOREVER TO DO ANYTHING!!!!! He was flirting either one of the CUSTOMERS that was in front of me and talk8ng about every sweet little thing that's happened in his life. It took me over an hour to pick up a 6x12 trailer and was on a time schedule. Wish I could get my money back for this horrible experience. Will not be doing business with uhaul for a while!!!!!
Kurt MGreat customer service throughout the process AFTER i my rental was moved from original location
Clifford ESame as above
Donald JThis company should be called JewHaul instead of Uhaul! What 😳 the charges are advertised to be and what you pay 💲 💸 🤑 💲 💵 💰 💸 🤑 for what you don't get would do a Jew proud!
Thomas WNot sure. I rented the truck just before 12:00pm and returned it at 2:00pm after driving it 28 miles. When I returned the truck, there was no one on site, so I drop the key in the key box. my receipt showed I return the truck at 5:30 which is not correct. I'm not sure that it makes any difference but just thought I would mention it.
Garrry BThe owner was exceptionally friendly and helpful.
John WReally liked the gentleman who ran this place. He was very kind and considerate.
Jim DThe location was disorganized and took entirely too long to pick up the truck when I made the reservation online. The owner asked for additional phone numbers other than 2 I gave. Also asked me for another credit card other than I made reservation with. I've rented several uhauls and this one was very odd experience
Rhonda SWasn't supposed to drop off here but U-Haul changed it last minute. Seemed they needed my truck desperately but the lot was so full I couldn't park. More of a U-Haul issue than a location issue
Rachel GThe owner was very nice and very helpful nobody had a 26 foot available today but he was able to make it happen like he said he would definitely recommend going here !
Mason JOriginal reservation was for the 24/7 shared truck only to arrive at site and find out that the location didn't accept the reservation and I had to do the whole process again. The man in charge is not helpful took am hour to fill out a SECOND reservation and that still ended up being incorrect. When the time finally came for us to get the truck it hadn't been loaded, cleaned or anything. There were still items and trash in the box of the truck and the cab was fithy.
Karri SEverything was great
Keith SGreat Service
Keisure BOwner was very helpful and very sincere making sure he cared about about our needs were being met at the highest professional manner. I will use this facility and recommend it to my neighbors.
GARY EOverall I had a wonderful experience, staff was kind and professional, delivery and return was easy so I would highly recommend this location
Samuel MFortement recommandé!
Misty BNothing, I had an amazing experience
Lakeisha TGreat Customer service. He went above and beyond and exceeded my expectations!
Lenora WEverything was taken care of for me. The owner Mr. Wrenn went above and beyond to make sure I was taken care of. BEST EXPERWINCE I HAVE EVER HAD WITH UHAUL! THANK YOU
sandra m