Évaluations des clients Interstate All Battery Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Interstate All Battery Center

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PEGGY ANN V.
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Nothing everything went smoothly

Andrew B.
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Le client n'a pas laissé de commentaire.

TODD DAVID S.
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The only issue I had was that the 6x12 enclosed trailer does not come with a jack. I was brutal trying to unhook the trailer when i dropped it off (on Sunday - location was closed). thankfully there was a broken pallet on the ground so I used a 2x4 to pry up on the tongue while my 215 pound son stood on the back of the empty trailer. UHaul should consider mounting jacks on these trailers, or allow customers to take a jack with them.

Jennifer B.
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Le client n'a pas laissé de commentaire.

IAN JOSEPH B.
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I received a follow up call from the regional office saying that the rental location of the cargo trailer showed it had not been returned yet. The trailer had indeed been returned on a Sunday and the location hadn't checked it in until Tuesday after I said it was on their lot.

Timothy C.
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Le client n'a pas laissé de commentaire.

MICHAELJAMES R.
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Le client n'a pas laissé de commentaire.

STEPHANIEKAYE S.
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Excellent customer service from the man at the store!

KATHY JO L.
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Le client n'a pas laissé de commentaire.

SCOTT ALAN R.
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The National Uhaul number needs work. I was on hold for almost ten minutes and then dropped from the call.

Pedro G.
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Le client n'a pas laissé de commentaire.

RAY WILLIAM S.
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Le client n'a pas laissé de commentaire.

MARTIN RAY D.
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Le client n'a pas laissé de commentaire.

Tajane H.
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Le client n'a pas laissé de commentaire.

EVEAN LAFAY P.
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Tell them they well need pictures when returning it to the right location or 20 dollars well be added. Tell them the miliage well be asked.

SHELDON DION M.
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Le client n'a pas laissé de commentaire.

SCOTT F P.
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Le client n'a pas laissé de commentaire.

Digvijay B.
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Le client n'a pas laissé de commentaire.

JOSHUA DOUGLASS S.
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Le client n'a pas laissé de commentaire.

Peter F.
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Le client n'a pas laissé de commentaire.

THOMAS ADAM W.
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Le client n'a pas laissé de commentaire.

JESSICA W.
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Le client n'a pas laissé de commentaire.

DANIEL RICHARD C.
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Le client n'a pas laissé de commentaire.

LUIS A.
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Le client n'a pas laissé de commentaire.

Willam C.
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Allow booking and communication directly with location, not through national central number

John H.
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Great customer service, effecient friendly and easy!

LAUREEN ROGERS M.
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Staff was extremely nice, very helpful. I've had good experiences here before, and will only use this UHaul rental location in town.

john K.
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Le client n'a pas laissé de commentaire.

ANGELINA MARIE H.
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Le client n'a pas laissé de commentaire.

NICHOLAS JOHN R.
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Le client n'a pas laissé de commentaire.

NICHOLAS JOSEPH C.
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Le client n'a pas laissé de commentaire.

John J.
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I loved that we could drop off online.

amy N.
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The location was fine- really no interaction. The customer service phon line was terrible. I tried to go for over 30 minutes the first time and never got through. . Subsequent times that I had to call it was well over 10 minutes each The app kept throwing curveballs. The first pick up time I did not make and I canceled my entire reservation. I rescheduled for the next day and needed a window of time they told me it was fine to get it earlier just not after the time so I arrived one hour and 15 minutes early and still couldn't get it because it was too early. I will never use the app again. I used to think the in person experience to rent was painful but nothing like the phone and app was on this rental.

Nancy T.
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Nothing.

Michael H.
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Le client n'a pas laissé de commentaire.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Wendy C.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Michele P.
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Tia offered excellent customer service. I was very impressed and pleased with my experience. Will definitely rent from this location again.

Reed S.
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Excellent renting location. Super friendly and amazingly helpful. Very pleased with renting from them. Will do it again.

PAMELA JEAN W.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

Brendakay T.
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I wish I could remember the gentleman that I spoke to when I called the number to let them know that I was dropping off the truck in Kalamazoo he was wonderful he took care of all my needs made me feel valued and waived some charges due to again the Lansing office did not follow through on my drop off point so I didn't even know where to go if it wouldn't of been for this gentleman so if not for this experience I would never came back to U-HaulAnd/or even referred anybody to U-Haul

james T.
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Le client n'a pas laissé de commentaire.

Brenna P.
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Specifically put in the app login that you can not exit the app to take pictures, that if you do it will close you out of the window.

Susankay T.
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Le client n'a pas laissé de commentaire.

Jeff O.
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Speed of checkout. Not sure if it was the computer system being slow or training issue. I was only person there to pickup a reserved van for half day and took over ten minutes.

Nicholas C.
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Make a tier of preferences for truck sizes. We got upgraded in truck size when we would have preferred to be downgraded. Had many issues with the app trying to pick up truck.

PAMELA LOUISE L.
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The staff was extremely friendly and helpful.

CHRISTOPHER MARS B.
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I got a 26 foot truck when I ordered a 15 foot - not a good switch - too big.

Ana Gabriela P.
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Le client n'a pas laissé de commentaire.

Emily S.
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Le client n'a pas laissé de commentaire.

HEATHER LYNN W.
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Le client n'a pas laissé de commentaire.

Jamesdonald H.
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Le client n'a pas laissé de commentaire.

GEOFFREYRICHES G.
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Le client n'a pas laissé de commentaire.

CHAD LEE H.
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I have rented U-Haul's from this location many times. They are very professional, very kind, and get things done! Thank you for the wonderful service!

Aly M.
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I appreciate your support

WESLEYJASON T.
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It was assumed I was bringing the truck back from the place to where I was traveling. I wasn't asked the final destination and I didn't think to clarify that I wanted to leave the truck at the destination. By the time I realized this mistake, the truck was packed and there was nothing the location or the U-Haul company did to help correct the mistake or defray the expense of the extra 200 miles of driving. It seems this mistake would be easily avoided if there was a standard set of questions asked about destinations / one-way vs. local return / etc.

AMANDA R.
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Le client n'a pas laissé de commentaire.

Bari C.
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Very friendly staff upon pick up and return. Thanks !!

David F.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

Matthew P.
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Staff was friendly and highly engaged in giving customers great service.

Lashon P.
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Stadium was a great experience however your Portage Road location was a nightmare and that is where I originally made my reservation at. I booked at the Portage Road location online and reserved my pick up for 12pm. I had to wait in line for 1 hour because 1 person was working. My van wasnt even there. They called stadium location and I was able to go there and pick up the van but I wasted 2 hours and had people waiting for me to help move. People who book their reservation online should be able to go to the location for pick up and not have to stand in line. I was standing behind people that were waiting to book a reservation. Horrible experience. It wasnt until I got to the Stadium location that things went a little better. This is also the 2nd time that I have booked a reservation online and had to wait in line for over an hour.

Pam L.
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Le client n'a pas laissé de commentaire.

Michael C.
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Friendly guys, very helpful and a pleasant experience. Definitely would recommend them as well as using them again should the need arise.

Donald S.
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My reservation was ready as scheduled. The vehicle was new and ran great, which I greatly appreciated, since I was moving my son to his new college location. I would absolutely recommend this location for your rentals.

JOSEPHJAMES C.
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Le client n'a pas laissé de commentaire.

Jim E.
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Le client n'a pas laissé de commentaire.

MICHAELTHOMAS S.
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Le client n'a pas laissé de commentaire.

Blairenicole P.
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Le client n'a pas laissé de commentaire.

Greg O.
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My comment is toward the UHaul website and UHaul App. Not the pick up or drop off location. I reserved the UHaul online and then downloaded the app. I was able to do all checkin requirements, which was nice. However, there is an extreme disconnect between the website, the app, and customer service (the 800 number). None of the three were able to show our actual rental, which was a 5'x8' cargo trailer. The website, the app, and the customer service phone service all showed a different pickup location as well as a different type of trailer. When I called customer service the representative, after having differing information on the app and the website, said our rental would be all set at my preferred pick up location. When I called our pickup location, the day before our scheduled pickup, they did not have us listed as picking up at their location. They were able to quickly make the necessary changes and we got what we needed, when and where we wanted to pick up the trailer. But the misinformation between the website, app, and customer service should be addressed. It was frustrating for us. I do want to emphasize, both pick up and drop off locations were great, customer focused, and easy to use. Thank you

Jeff T.
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Le client n'a pas laissé de commentaire.

Jeffreyallen W.
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Best check out process I've ever seen. Please keep this process post covid. Easy, self checkout. Thank you

David S.
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Easy pickup. The staff was friendly, helpful and expedient. A major plus is that they are right next door to a doughnut shop. After picking up the rental it is easy to grab a few doughnuts for the road.

Jeanne C.
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Great experience at Interstate Battery on Stadium Drive. Everyone there was really helpful - I appreciate them very much! Thank you!

Richard I.
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Your website is very slow and cumbersome. It could use some upgrading.

Timothy L.
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THANK YOU :)

April M.
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Le client n'a pas laissé de commentaire.

Ericalin E.
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Le client n'a pas laissé de commentaire.

Todd P.
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Le client n'a pas laissé de commentaire.

John H.
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Your online system took forever to get through! We were at the location to pick up the truck for an hour trying to get through the app and your phone help told us that it should be going through fine. Well if we were there for an hour trying to get through, it wasn't working properly or wasn't very user friendly even though you had your video showing the process. We weren't the only ones either as another gentleman was there at the same time as we were also having trouble. The truck was clean and fine and pick up location easily accessible but nothing beats a person to talk to. It shouldn't be this hard to reserve a vehicle, try to add moving pads to an order, and check out a truck!

Hannah L.
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Le client n'a pas laissé de commentaire.

Kristy O.
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Le client n'a pas laissé de commentaire.

Spencer H.
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Le client n'a pas laissé de commentaire.

Kelsey F.
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Le client n'a pas laissé de commentaire.

Patricia H.
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Le client n'a pas laissé de commentaire.

Tom B.
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The only issue I had was the Uhaul credit card reader was down, but that is not Interstates fault. They were awesome!!

Caleb W.
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Nothing at the local level. When I called the toll-free number I didn't get clear or accurate information based on the communication I received and what I provided based on request. That needs to be resolved. I am Jaryl, the one who placed the initial rental request. Based on the service I received by Interstate All Battery Center, I would use a UHaul again.

Krista B.
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Everyone is super friendly and welcoming.

Noel D.
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Have donuts to go with the hot coffee?

Kristalee B.
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Le client n'a pas laissé de commentaire.

Pascal M.
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Nothing. The staff were extremely helpful and informative, and I really couldn't have asked for anymore.100% satisfied, thank you!

Daniel D.
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I dropped off on Sunday when the facility was closed. The Uhaul App on my phone was great tool for this.

Calebscott K.
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Le client n'a pas laissé de commentaire.

Terry B.
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Le client n'a pas laissé de commentaire.

charlie S.
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Le client n'a pas laissé de commentaire.

Tami W.
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Le client n'a pas laissé de commentaire.

Victoria A.
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There had been recent snow fall and the trailer was buried in the snow. They didn't clean it off or move it knowing it was being picked up for a rental. The mechanics of it were frozen. My brother and I had to trudge through the snow to get to it, get it hooked up and uncovered.

Stevenjoseph S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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