Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

1 694 évaluations

3515 Stadium Dr   Kalamazoo, MI 49008

(269) 353-1434

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(269) 353-1434

3515 Stadium Dr
Kalamazoo, MI 49008

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We called with issues

RODNEY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal B 
Évaluation :
5

No comments to add.

Darren C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renny c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M 
Évaluation :
5

Easy to find the truck when after hours, open lot, easy to get in and out

Neil D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail G 
Évaluation :
3

First of all this location was a last minute switch after my promised location ( which I personally visited and was assured they would have my trailer) didn't have the trailer I reserved available l. I was forced to drive out of my way a day early to get my equipment. The truck and trailer were both filthy and had not been cleaned. The gas warning lite was on on the truck. Overall bad experience!!

Fred H 
Évaluation :
5

Very nice professional staff. They all know there job very well. Merci.

SHANNON D 
Évaluation :
5

Excellent service

Melanie Z 
Évaluation :
5

U Haul at both Kalamazoo and Commerce, were very nice and professional!!!

TIM M 
Évaluation :
5

Very friendly, professional staff. Easy in. Easy out. Great experience. JW was great to work with!

sean k 
Évaluation :
4

I dropped off the vehicle after-hours, so did not meet the personnel. The drop-off went quickly and smoothly, and the location seemed well-kept and nice the bit I interacted with it. I had a bit of trouble finding the link to return the vehicle using the online process instead of the app, so having the link directly in the pick-up email would have been an improvement.

robert L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene E 
Évaluation :
5

Very friendly with quick in and out.

Daniel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel W 
Évaluation :
5

Had an issue with early check-in...app was clunky and not working properly. The young man in the office, came out - asked me if I needed help -opened his office early and checked me in. In addition, he added a couple of hours for return time due to the delay and problems with the app. Ya, absolutely refreshing to see that kind of friendly, professional service again...first class! You bet that I'll look to this site for U-haul service.

Larry K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pattie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martinez D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R 
Évaluation :
1

Truck smelled like smoke. When I entered the renewal location, I was greeted by an employee who kept flipping a hunting knife in and our while helping me. Very unsettling.

KENNETH J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisha T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I 
Évaluation :
1

Very difficult time returning vehicle after hours. App would not work, tried for 20 minutes. Website worked, finally. Returning without using app, disappointing.

bill k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren C 
Évaluation :
5

Had no issues with anything while dropping off trailer so no complaints.

Robert S 
Évaluation :
5

The whole process was simple and quick!

Jamie K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N 
Évaluation :
5

Guys on the store were great and made everything easy.

SUZANNE M 
Évaluation :
4

Everything went well, but people were very nice

Dale P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim M 
Évaluation :
5

The best experience that I have ever had at Uhaul. Clean, new equipment, prompt courtious service and help.

Douglas C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M 
Évaluation :
4

Computer was crashing. Constantly, it took forever to get the truck finalized with paperwork. I'm talking like an hour. !!!! The guys were absolutely pleasant to deal with, however, the inconvenience and losing an hour from the use of the rental, was not up to satisfaction …. And that being said. Not exactly pleased whatsoever with that aspect !!!!!

Chris H 
Évaluation :
1

The truck smelled like gas constantly I now have a migraine that won’t go away at all and it was the worst sounding truck ever I was so scared that it was gonna break down on me and leave me stranded

Rebecca B 
Évaluation :
5

The staff was very friendly and professional. Everything was great!

SABRINA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony B 
Évaluation :
1

Check truck for cleanliness at time of customer pickup.

Albert J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W 
Évaluation :
5

Great customer service!

JESSICA C 
Évaluation :
1

My 1 star rating is not a reflection of this location at Interstate All Battery Center in Kalamazoo Michigan. In fact, the Interstate All Battery Center is a great location with friendly staff willing to help as best they can. But they work with what they got - and U-Haul handicaps their ability to provide an excellent experience. I see 5-6 areas for improvement. The first is adding electric vehicle chargers to the locations. Any vehicle that tows will experience range loss. The only weakness EV's have is the lack of infrastructure. Being able to add a few kWh either on pickup or drop off would help eliminate range anxiety when towing. It would be great if the charger was even free for UHaul customers for the first 30 minutes. It doesn't have to be a fast charger to make a difference. The second is replacing the computer/point of sale systems used by staff to access UHaul services. After starting the checkout process in the store, it took roughly 10 minutes to get everything completed. The majority of the delay was due to the web browsing/checkout experience on the staff members point of sale system. The page was not responding at times (browser prompting him and saying the page has become unresponsive). Another time the progress bar at the top of the screen crawled for what seemed like almost 2 minutes. It was agonizing. We thought that it might fail at that point, so he began trying to figure out how to do this on a mobile device; but before he could complete that, it went to the next page. The third area for improvement is lighter trailers. There weren't many trailers available and we ended up with the 6x12 with ramp. This trailer weighed over 2000lbs, which is just crazy heavy for such a basic trailer. It is built like a tank. Because of the heavy trailer, we had to make multiple trips to pickup our load because of tow limits. The fourth area for improvement is the checkout experience during initial reservation and pickup. U-Haul, for whatever reason, tries to almost scam its customers by prompting them to try and buy additional unrelated services during checkout. It is confusing and unnecessary. While completing checkout on the mobile app, my wife handed me the phone and said she didn't know why it was asking all these questions for unrelated services and thought she had done something wrong. Hilariously enough; during pick-up, many of these same questions were presented to the U-Haul employee. A fifth area of improvement is the mobile application. When we returned the trailer; my wife had to completely close out of the mobile app 3-4 times. The mobile app was not very responsive and the process was excruciatingly slow. Lastly; we booked this reservation using the mobile application. When the wife selected the location and equipment, she was confident that she did not book equipment that was not available at the location. She never acknowledged that the equipment is not available, and would like to proceed anyways. On the morning before pickup, we received a call from U-Haul stating that the equipment was not available at the location and would need to pick a different location.

Ryan P 
Évaluation :
4

The gas gauge on the van is inaccurate unless you turn over the the engine. I wasn't told this in advance and so overfilled the tank and lost $5--not a happy camper.

Brian W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C 
Évaluation :
1

Want to charge me more I have not paid yet i am waiting for phone call from uhall

Mohammed A 
Évaluation :
5

Continue providing excellent service. The entire staff at this location were very helpful and made the entire experience pleasant. The customer service and assistance rendered was spectacular thanks again gentlemen and I appreciate everything sincerely. Mikail.

MIKAIL Q 
Évaluation :
4

Your app could use improvement especially when dropping off after hours. The price was a little higher than expected! But overall the staff was helpful and truck was sturdy

Cheri G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caryn J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARRY F 
Évaluation :
5

interstate is a great place for rentals

charlie s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beckey W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike H 
Évaluation :
5

I want to start with saying that I absolutely love this location and the staff there. Today was quite the fluke incident, when the employee came outside to start up the truck and verify the mileage the truck was pretty loud, didn't think much of it as the employee had to hear the same thing. Well after driving for a couple of miles I noticed the exhaust noise wouldn't quiet down, upon further inspection it would appear that someone had stolen the catalytic converter from the truck. Due to the weather and needing to get items moved I toughed it out, bad idea on my behalf as I currently still have a headache from the 100+ decibels of American freedom roaring out of the exhaust manifold just under the cab of the truck. Upon return I informed the staff at U-Haul of this issue and they were very apologetic of the scenario but noted that they couldn't do anything about discounting the rental but in the future if this is an issue at time of rental to let them know. Word to the wise, if the truck is abnormally loud bring it to the attention of uhauls employees.

Cody S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M 
Évaluation :
3

The equipment reservation clearly stated an appliance dolly, and insurance was included. After dispatch, I saw that the insurance had been removed, and no appliance dolly was included. The dropoff location was also changed from the reservation to one further away and in a terrible neighborhood. Apparently, the pickup agent took it upon himself to completely scrap my reservation and go through the process from scratch. I couldn't add insurance after I discovered it, and had to make arrangements to get to the alternate drop-off location. Additionally, the truck interior clearly had not been cleaned. Cupholder was full of chips and empty cans on the floor.

Amanda Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M 
Évaluation :
5

Nothing and I really mean that!

LARRY G 
Évaluation :
5

Interstate Batteries staff made this work. Merci

JOHN Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy V 
Évaluation :
5

Great crew at this location. Very friendly

Davidmichael S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
4

Fella checking me in was very helpful in getting us in and out with not problems. Took maybe 10 minutes.

Sharon R 
Évaluation :
5

We got exactly what we needed and they very very helpful.

Randy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L 
Évaluation :
5

Great staff and very helpful. Unfortunately there were cigarette butts and a strong smoke smell in the truck.

Thomas D 
Évaluation :
5

You're doing great as you are. Your customer service representatives were courteous and friendly. I really appreciate your availability when I needed you most. Thank you much. Interstate on Stadium is a great business and U-HAUL rental location.

Cheryllynn S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER F 
Évaluation :
5

Make sterring wheel adjustable for short people

JULIE G 
Évaluation :
5

Great staff, very friendly and helpful

Davidmichael S 
Évaluation :
5

There was a leak in overhead and 2 boxes and my couch got wet.

Judy D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL C 
Évaluation :
5

Great staff, very friendly and helpful

Davidmichael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B 
Évaluation :
5

Nothing special to say just is perfect what U-HALL do

ELVIS V 
Évaluation :
5

The inside of the box leaked and ruined a lot of my stuff. The engine of the truck would rev when depressing the break and the thing sounded like it was going to fall apart. The staff at this location were top notch.

Nicole J 
Évaluation :
5

The guys at interstate were super helpful and great to work with. I was in and out in 5 minutes

Nate S 
Évaluation :
5

For old folks or those with only flip phones, they are not able to do the special digital RETURN process. Please make this optional so no fee

Joy J 
Évaluation :
5

Good product, great service!

Nick H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry T 
Évaluation :
5

Great job to all employees at front desk. Theses guys work as team and tell u everything you need to know. Best customer service ever and a great moving experience.

rick a 
Évaluation :
5

Great staff, very friendly and knowledgeable

Davidmichael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W 
Non les évaluations ont été soumises pour cet établissement.

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