Le client n'a pas laissé de commentaire.LUIS G.
Customer Reviews for Interstate All Battery Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kalamazoo, MI 49008
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
A GREAT PLACEJAMES BYRON C.
Le client n'a pas laissé de commentaire.LINDSAY F.
Excellent service à la clientèle. Tia the store manager was great. I will be back.JONATHAN WAYNE H.
Make sure that when a 1st time customer at that location is directed to the truck assigned, that it's the Right truck. I later learned that the staff meant for me to get another truck and not the truck that was pointed out/assigned. Other than that, Customer Service was Great!!!!STEPHANIE DETRIC P.
Le client n'a pas laissé de commentaire.SHAWN M.
Truck headlights are very dim, needed brights entire time. Engine made an odd noise when shutting off and when over 60mph, cab Dome light did not work.PATRICIA ANNE S.
Great customer service! My phone wasn't working for the mobile pickup and the employee gladly just manually checked the van out for me. When I returned I had to wait for a little while for my ride to pick me up. There were chairs and the staff visited with me a little bit.TAMILA LAUREN B.
Le client n'a pas laissé de commentaire.KAREN EVA G.
Customer service was great!ARTMEATRIA LARCH W.
Truck I had scheduled was not ready. Had to pay movers to wait until they were able to get me a different truck. Cost me 2 hours to have 2 men stand around and wait. Not too happy.SCOTT ALLEN L.
Well I was charged twice for my rental and this is the second time this has happened so I am not too happyBrandin C.
First off the manager talked crazy to us, got loud with us, I extended my rental for another day and was told I had to have it back 45 min earlier then when my rental was due back, he demanded I have it back. They rented my trailer to someone else during the time I had my rental and told me I had to have it back 45 min earlier. I then dropped it off and I was pist, very pist, so I went in the store and let them know I dropped off the trailer and called the owner pumpkin, he then came out and made threats to me, told me we could handle it, told me he did tours in the military, and threatened to fight me if I wanted to. I am not at all happy with this and to me there is a level of professionalism to keep being a business owner.Brooks C.
I made my reservation online, and switched to the online option for picking up my truck. When I arrived at 0930 to get the truck, I began the next steps to acquire the keys. I took photos of my drivers license (again, as I had done the night before) then discovered I needed a passport or another contact to complete the contract. Ok, fine. I tried to complete the processâ€¦no luckâ€¦an agent will need to finish the contract. It's 9:40. I get in a chat window with Hazel the agent. She asks me to take another photo of my drivers license with all four corners visible. Ok. I take another photo. She's completing the contract. I see the smaller rental and ask if I can be switched to that one (better for my needs) and she makes the change. My payment screen isn't working. I try three good credit cards. Payment screen isn't working. It's 9:50. Hazel disappears as I'm pleading for help. New agent is in the chat. I must take another photo of my drivers license with all four corners visible. You have got to be kidding me. Furious, I call the toll free number. I get Brandon, who is very nice. I explain the situation. He goes into the system, checks everything over. I need to go inside to get the keys at the desk, and finish the contract. It's now after 10 am. And I need to get in a line. The counter folks were wonderful, don't get me wrong, and so was Brandon, but if your company is going to offer a â€œconvenientâ€ means of acquiring a rental, it should actually be convenient. This process was frustrating and slow and left me incredibly dissatisfied. There was garbage left in the truck from the previous customer, and the overhead door was extremely stiff to operate. I can cope with a dirty truck, but the hassle of getting the dirty truck was unacceptable. I love uhaul and will continue to utilize your services, but this was annoying. Thank you for your time.Sarah K.
Great staff and excellent service.JEFFREY RONALD A.
The pick up through the app was not easy to do. Had to call for assistanceKevin S.
I would appreciate U haul putting a handle on inside of trailer to help me get down from trailer for 74 year old male. I have been a loyal U haul customer coming up on 50 years. It is good to see improvements in the equipment. I am very happy that the trailer had great tires.Allan P.
Le client n'a pas laissé de commentaire.PATRICIA MARIE D.
Le client n'a pas laissé de commentaire.Joseph K.
The staff were lazy and did not properly check the trailer for safety. I would not recommend this location.JOSEPH G.
Was not given the furniture blankets that I requested, vehicle was dirty.CASEY MITCHELL C.
The cargo area of the truck was dirty. I had to mop it out myself prior to loading anything. The cab area was reasonably clean.Wayne K.
Le client n'a pas laissé de commentaire.TIMOTHY MICHAEL H.
Uhual was clean, just not organized. To no fault of the staff there were no regular dollys which was apart of my reservation so I elected to try an appliance dolly so maybe having more of those in stock . Definitely not as useful for the move. Several covers that were in the vehicle, I requested to defer cover after no longer needing them , but the vehicle had then piled up throughout the truck.DARIUS A.
Le client n'a pas laissé de commentaire.debra B.
Le client n'a pas laissé de commentaire.DONALD DEAN B.
Second time i have reserved a PU for daily rental and no PU was available. You need to look at providing more PU to these locations they seem to have trouble with people returning those vehicles on time.DENNIS DEAN G.
It helped to pre register the night before so all info was at the store. Very quick service.GERALD S.
Best Uhaul location ever. Never let me down unlike others!BRADLEY JOHN W.
Le client n'a pas laissé de commentaire.NATHAN ALEXANDER B.
Le client n'a pas laissé de commentaire.TERENCE DALE H.
Le client n'a pas laissé de commentaire.Zacarrii H.
I signed up for another location for a truck at 9pm. Got to location no truck or key ready for me. Had to call service for different location that night. Which waS given stadium location.terry H.
The employees were clean, professional, respectful. Building area was also clean. They keep doing what they are doing.STEPHEN DOUGLAS B.
Le client n'a pas laissé de commentaire.Al B.
Le client n'a pas laissé de commentaire.Julie G.
Le client n'a pas laissé de commentaire.John O.
I was charged for a two day rental and should have only been one day rental charge. I e-mailed the location but have not heard back.MICHAEL JAMES B.
Online app and customer service was horrible to say the least.JAMES WILLIAM W.
I requested a furniture dolly was charged for it and never received it I also paid for the utility dolly and never used itCori K.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Dwayne F.
Le client n'a pas laissé de commentaire.Jeffrey N.
People at this location were wonderfulDonna D.
Le client n'a pas laissé de commentaire.Troy G.
Le client n'a pas laissé de commentaire.JEFFERY H.
Continue caring with great professionalism.BEATRICE BERNICE A.
Le client n'a pas laissé de commentaire.KEVIN ANGELO S.
I opted for the contactless way to get the truck keys since my rental started an hour before the office opened. I am NOT good with using my phone, but I was impressed how fast and relatively easy (for me) the check in process was. When I returned the truck (at 11:00 a.m.), the staff on site were so nice! It was a breeze.Jenny H.
I had ordered over the phone with customer service and chose in person check in, I had ordered an appliance dolly but only received a regular dolly. I was charged the lower fee which was correct but did not pay attention to the invoice or the guy loading the dolly so my fault completely. Just saying make sure you get what you want before leaving the store because even if you order over the phone it seems the store must reenter all information.KATHY LYNN S.
Very efficient and friendly staff. I appreciated being able to check in a little early and take the vehicle upon arrival. Easy return process and prompt review of mileage. Receipt was emailed and no surprises were observed.ZACHARIAH THOMAS D.
Roadside assistance call center was impossible to contact. Chat assistance was of no help and she disconnected the chat before we were complete. Fortunately the problem corrected itself because they were of NO help. The website was not at all helpful either, I could not pull up the on line manualJOHN PARKER M.
I would not recommend as it's a hub and not a guarantee they'll have the truck for you. I had a storage unit reserved at a Uhaul location on Portage street reserved. When I got there, they didn't have it.JUDITH CATHERINE D.
Le client n'a pas laissé de commentaire.Delaney W.
Le client n'a pas laissé de commentaire.John K.
Always courteous and exemplifies customer service.HOWARD LEE M.
Nothing to do with service.. but nowhere in the description of the trailer did it say that the gate was more narrow than the trailer. It was a wasted rental, because my load wouldn't fit through the narrow opening.Patrick W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Michael K.
Absolutely wonderful.KAY DAWN S.
Truck didn't do well on road, it stalled a couple times and wouldn't go above 60 mph, as you had to press gas all the way down to floor..JENELLE LATRICE G.
Le client n'a pas laissé de commentaire.MANEA-MOHAMMED-S A.
Le client n'a pas laissé de commentaire.MICHAEL JOHN M.
Le client n'a pas laissé de commentaire.DOMINIC MONTAY J.
Was a great experience overallAnita K.
Le client n'a pas laissé de commentaire.JOHN H.
Better communication between locations.JOHN JOSEPH E.
Everyone was incredibly nice and professional!LORETTA H.
Le client n'a pas laissé de commentaire.heidi G.
The whole experience was easy. Great customer service!LORETTA H.
Associates were all very friendly, knowledgeable and prompt! Merci.MICHAEL H.
Thank you for the kind service keep up the good jobIVORY LAURA M.
Le client n'a pas laissé de commentaire.Alexander L.
Le client n'a pas laissé de commentaire.BETSY ANN D.
Le client n'a pas laissé de commentaire.Cyle D.
The Chevy truck was in excellent condition, clean and drove nicely. It was a real pleasure to drive. The staff at Interstate was very friendly as always,Victor G.
Le client n'a pas laissé de commentaire.Christine F.
Le client n'a pas laissé de commentaire.PETERMCMILLAN O.
The Sales associate Jeff was very friendly, funny and professional in assisting us. We really need that, do to I had just suffered a lost in my family. Thank you for making our day!Robin F.
Customer service was excellentJACK LEONARD D.
Le client n'a pas laissé de commentaire.GERSTEEN S.
Le client n'a pas laissé de commentaire.Amber L.
Patient and efficient despite it being a hectic Saturday morning.Michael B.
Le client n'a pas laissé de commentaire.Joshua R.
Le client n'a pas laissé de commentaire.Matthew V.
The guys at the store are professional and friendly, and a pleasure to do business with.Janice F.
Le client n'a pas laissé de commentaire.Kaley C.
Le client n'a pas laissé de commentaire.Rick L.
Le client n'a pas laissé de commentaire.HALEY W.
Le client n'a pas laissé de commentaire.PATRICIA ANN H.
Not much to improve!MARK REMINGTON H.
Le client n'a pas laissé de commentaire.MANUEL JESUS B.
Fast and friendly.MARSHALL A N.
Le client n'a pas laissé de commentaire.ANDRES P A.
Le client n'a pas laissé de commentaire.JAMES BYRON C.
Le client n'a pas laissé de commentaire.DONALD M.
I appreciated the ease of renting and the great customer service. The inside of the vehicle was a bit dirty in the cab area with things left over by the last renter and the windshield inside the truck had a spray film over most of it. Other than that it was a great experience. Merci.KIMCELESTE M.
Nothing. Friendly staff and efficient.Janice F.
Le client n'a pas laissé de commentaire.MANESHDEVABHAI P.