Truck smelled liked a dirty ashtray when I picked up. There were cigarette ashes on the steering column.CHARLES C.
Customer Reviews for Intown Motel
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JACQUELYN T.
The uhaul agent was not there. The hotel manager did not speak English but called Hardik Shah. Who told me he could not come hook up trailer. He also told me that I didn't need to hook up lights on trailer. He sent me a link to watch trailer hookup on YouTube. I had a stranger hook up the best he could but it was not done correct and I had to drive to another facility to have it hooked up correctly. Darrell Delong properly hooked up trailer and lights at Pershing Street location and got us on our way safely.Katrinka E.
Le client n'a pas laissé de commentaire.TARA R.
Manager was great and helped with every detail. His assistant, I believe his name is John, basically did everything for me; helped me back in, released the incoming unit from my hitch and attached the new unit to my vehicle. All I did was sign and drive! Thanks so much for all your help! Don from Louisianaâ€¦don S.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Jessica M.
Very friendly associates! Probably the nicest I have met!David H.
Le client n'a pas laissé de commentaire.Jestin I.
While the location is not as large and easy to navigate just because of size and traffic - the staff was very nice and helpful in getting the trailer on reserve. The pick up and drop off both were quick and easy thanks to the well trained staff. Merci!DONNA V.
All good.James S.
Good srrviceKIMBERLY G.
I forget his name, but the gentleman here was also very kind and helpful.Christian J.
He was very respectfulRebecca M.
Hd is great .. nice customer service 24x7.. really help me ... thx .. will do business again again with this location .. thx again Hd..Philip B.
HED is awesomeSierra F.
No improvements needed, HD is a great guy.DUSTIN K.
Le client n'a pas laissé de commentaire.PATRICK L.
Le client n'a pas laissé de commentaire.ELAINE S.
Le client n'a pas laissé de commentaire.Miranda J.
Truck had not been cleaned at all (There was a vaping device sitting in the middle of the driver's seat and cigarette butts in the passenger seat). Location is in a run-down hotel and U haul does not appear to be their primary business.Timothy P.
You guys never refunded what I was owed. I PAYED for 75 miles and drove 55, you guys tried to charge me more instead of paying back what I was owed.MARISSA J.
HD was very good !ASHALENA D.
Le client n'a pas laissé de commentaire.KAPARAE R.
Le client n'a pas laissé de commentaire.Zataryah R.
Le client n'a pas laissé de commentaire.JULIAN J.
This place is gross! Its a run down old hotel with junk everywhere. The truck had mud all over the interior of the cab. I reserved my truck for pick up at an actual U-haul facility. If my reservation gets changed to pick up at this place again, I will cancel.CARRIE R.
Le client n'a pas laissé de commentaire.Daniel C.
The office had a note to come to room 103, so I did. When the lady answered the door she was in her pajamas and appeared as though she just got out of bed. I informed her I was there to pick up a truck. She said â€œok, handed me the truck key and closed the door. I immediately drove to the local U-haul office and completed the rental paperwork and provided my cc information. This was the poorest example of professionalism I have ever seen.Lex H.
Very easy to work with got it done fast I was in and out in a timely fashion HD is awesomePhilip B.
HD does a fantastic job! Customer service is excellent! Will rent from again!Shane H.
Le client n'a pas laissé de commentaire.FREDRIK T.
it was a little tight getting the trailer in but the attendant was extremely helpful and curtious.Brian S.
Le client n'a pas laissé de commentaire.STEPHANIE F.
Le client n'a pas laissé de commentaire.ANTONIO H.
There isn't much that can be improved upon. HD was very nice and helpful in renting the U-Haul. I had never rented a U-Haul before and he walked me through every step. I had a great experience.ROSE F.
Le client n'a pas laissé de commentaire.JENNIFER J.
I had a big problem. Reserved a trailer on line. Was told to pick it up but nobody knew anything about it. Sent me to a second location, country market, but they were not set up to release. Had to go to Decatur, Il. After 1 1/2 hours on the phone. This is the worst experience I've ever had. Give me a call 503 704-6681Ronald R.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.STEPHEN C.
Great customer service, very professional, A+Travis W.
Le client n'a pas laissé de commentaire.APRIL F.
Le client n'a pas laissé de commentaire.Tristin B.
I am so disappointed to find out that this business is fraudulent. I am a business professional that rented a 15ft truck, cleaned and returned on time. Upon receiving my email I see that I was charged 25 for cleaning. There was nothing to clean because I personally took time to clean it. It's very sad, disrespectful and fraudulent and I will not only not patronize this location again but i will surely share with my colleagues to stray away from this location. I will additionally fill out the review on Facebook. My poor rating is based on the integrity of the business.tonya H.
Le client n'a pas laissé de commentaire.John S.
Excellent customers service, Mr. HD was very professional, he helped me loading the dolly in my car. I highly recommend this store.GULSHAN R.
HD was very professional and helpful!Jami B.
Le client n'a pas laissé de commentaire.Darren R.
Le client n'a pas laissé de commentaire.WITTNEY M.
HD is goodROOSEVELT C.
Very helpful and respectful. Nothing to change for the next customer.Kim B.
H D is awesome I like to work with him in the future thanks for your serviceGEORGE W.
Le client n'a pas laissé de commentaire.KYLE M.
What is everything is very good very helpful just all-around person thank youAnthony R.
HD is awesome!Dora M.
Le client n'a pas laissé de commentaire.STEPHANIE K.
This is the best place to rent a Uhaul in all of Decatur, Illinois. They're open 24/7, and they make everything easy. I highly recommend that if u need a Uhaul this is the place to get one.Mark C.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.Jim C.
Very dangerous location to pick up. Felt very unsafe.SARAH M.
HD is great! This is the third time we've rented a uhaul truck from him because we're renovating an old house in the West end of Decatur, and we need a bigger truck. He's open 24/7, and its always very personable and friendly. Can't speak highly enough of the service he provides for us and the community.Mark C.
He will get my service every time!Cheetara C.
Nothing to improve! Everything was on point!Cheetara C.
I feel bad about this review because the individual who helped me with the return was very friendly and nice. However, the Intown Motel location is a very dangerous place with a lot of drug users and predators roaming the parking lot and facility. The facility was clean and well-maintained. It was really the other element around it and staying there that was uncomfortable. I did not feel safe returning the rental there.scott B.
There was a technical issue involving the payment hold on my card..which showed in their system to have the available funds. Motel owner was very helpful, despite the issue being of no cause from him. Upon return of truck, he continued to be very friendly and helpful, including an apology for the issues that morning..which I recognize to have been out of his control. This was my first experience with uHaul, and I had a positive one with the location i dealt with.Kathryn S.
Le client n'a pas laissé de commentaire.Trayvon P.
Manager is great here, and they're open 24/7Mark C.
Le client n'a pas laissé de commentaire.Vivian J.
They had me drive out of my way to pick my uhaul up to even load to move, which put me behind on loading. Then got told i could drop off at any location, so i dropped it off then had to go pick the uhaul back up and drop off at a different location. Very inconvenient. Not even a discount was offered to me for having terrible service.Taylor I.
Hd is goodDustin T.
This location is the worse experience ever. My husband called the number they quoted us at the price then after we returned it he charged us 40 dollars more but we didnt go further than what we had told the guy on the phone. They didnt explain anything and we couldnt understand the guy we told him several times and he got mad and started talking some different language. I wouldnt recommend this location to anyone it's to pricey and customer service is horribleHeather M.
Le client n'a pas laissé de commentaire.Jennifer L.
Excellent agentAhmed Tarek E.
Le client n'a pas laissé de commentaire.CLIFFORD D.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Alex W.
Le client n'a pas laissé de commentaire.nevaeh B.
The gentleman who checked in our UHAUL was professional, friendly and efficient.kristen C.
Worst experience ever.Summer B.
Le client n'a pas laissé de commentaire.Steve W.
Le client n'a pas laissé de commentaire.Chris G.
Le client n'a pas laissé de commentaire.Sara T.
Very cold and didn't look like it was a u haul location . didn't have a public bathroom .lexus C.
bad location you need a gun and a body gaurdDon A.
None required, excellent experience!!Jerry B.
Awesome experience... will do business with this location .. thxHARDIK S.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Amber J.
Le client n'a pas laissé de commentaire.Matthew Y.
Outstanding customer service! HD is very knowledgeable and helpful!Shalem M.
Le client n'a pas laissé de commentaire.mary C.
Le client n'a pas laissé de commentaire.LON L.
Sunday/24-7 drop-off is a great perk!Daksh D.
Just keep up the good work and smiling faces to everyone ??robert H.
Le service à la clientèle était génial. I am really glad an inspection was completed upon returning the vehicle. My cell phone was found before I left the premises and returned to me. I was oh so glad!Ruth R.
Customer service was greatKrystal J.
Dirty shit hole would never send anyone there. Attendant worried about truck being parked instead of checking me out. Even asked him to check me out first. By the way he couldn't drive the truck very good took him long time to get in spot he wanted If I hade to go to this place again I'd go to another competitor first. They make uhall look very badChuck M.
Good service and very thoughtful to help with our moving process.? very happy with the service i would consider renting again from intown motel. ThankyouCRYSTAL A.
This man is shady and I do not trust him I would highly recommended he not be allowed to even work with u-hall. He decided to not take pictures the night I dropped off 4/16/19 and call me 2 days later saying there is damage on the driver side bumper and then on the report claims there is more damage. I'm a very honest person and I can tell you I never hit anything and damage what he's saying. I'm extremely upset that i had to deal with a person that should have never been given the responsibility of dealing with u-hallChayBree G.
Le client n'a pas laissé de commentaire.BRIDGET D.